International Account Advisor

7 months ago


مصر, Egypt Vodafone Full time

**Key Accountabilities and Decision Ownership**:

- Acts as a first point of contact with consumer customers to support Care and technical inquiries:

- Offers appropriate solutions and alternatives to customers
- Manages the balance of benefits for the customer and the business
- Appropriately handles objections
- Keeps customer informed of actions throughout the call
- Checks customer understanding
- Gains customer agreement before progressing with offers or solutions
- Clearly explains details and next steps

**Core Competencies, Knowledge And Experience**:

- Advanced English. C1
- Intermediate Spanish. B1 advanced /B2
- Strong verbal communication skills.
- Demonstrates a positive, enthusiastic, friendly attitude.
- Share knowledge with colleagues and the immediate departments.
- Proactively manage personal work standards and development.


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