Customer Support Lead
2 days ago
Provides Customer Service and Application support across a range of products and platforms.
Essential Functions
- Provides a broad range of information technology support activities on multi-platform environments.
- Reviews, analyzes, and evaluates break/fix resolutions in regards to different systems operations.
- Develops solutions to complex problems with little or no intervention from immediate manager or team leader.
- Organizes and sets priorities of workload within group.
- Substitutes for the manager as requested.
**Qualifications**:
- Bachelor's Degree Computer-related field
- 6~10 years of related Customer Service / Application support experience
- Working knowledge on Salesforce CRM.
- Strong analytical skills, a customer service orientation, strong communication skills, and ability to work collaboratively in a team environment
- Ability to deal with employees at all levels within the company and customer location.
- Ability to proactively identify complex problems and needs and develop solutions/recommendations to solve problems
IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible - to help our customers create a healthier world. Learn more at
-
Credit & Collection Team Lead
15 hours ago
مصر, Egypt Informa Global Support Full timeCompany Description **Informa** is a leading international events, intelligence and scholarly research group. We’re the specialist’s specialist. Through hundreds of powerful brands, we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make...
-
Lead Customer Support Engineer
7 days ago
مصر, Egypt Premier Services & Recruitment Full timeJob Description & Specification: - Job Purpose: - Responsible for the technologist and creative problem solver with an understanding of the processes for the implementation of customer success. - Duties, Responsibilities and Accountabilities: - Client facing skills and can build close ongoing relationships with our clients - Providing support to our...
-
Customer Support
5 days ago
مصر, Egypt iSchool Full timeiSchool, a leading e-learning company specializing in coding and artificial intelligence education for students aged 6 to 18, is currently seeking a dedicated and knowledgeable Customer Support representative to join our team. As a Customer Support representative, you will play a crucial role in providing exceptional service to our students, parents, and...
-
Customer Support Manager
1 week ago
مصر, Egypt Ghaleb Production House DMCC Full timeJob description We are looking for a motivated and experienced customer support manager to lead our customer support department. The customer support manager will be responsible for driving superior customer support to business clients through policies, procedures, and setting of goals. Customer Support Manager Responsibilities: Managing the customer...
-
Director of Customer Support
3 days ago
مصر, Egypt elmenus Full timeelmenus is a venture-backed food discovery platform with a total of $20M in funding based in Egypt. We are building a platform that combines a social, visual and personalized experience to help millions of people discover and order the food they will love. We are looking for the smartest, most impactful and passionate people to join our food loving team. We...
-
Customer Support Team Lead
4 weeks ago
مصر, Egypt Khazna Tech Full timeCompany Description Khazna was founded in 2019 with a mission to improve the financial well-being of 20M+ underbanked Egyptians, who have little access to formal financial services by providing access to convenient, effective and secure smartphone based financial services. We are consistently on the lookout for rock stars to help us solve for financial...
-
Desktop Support Engineer
3 days ago
مصر, Egypt Informa Global Support Full timeCompany Description At Informa Global Support, we’re about connecting businesses and professionals with knowledge. From cutting-edge research to specialist digital demand, our reach is extensive. We’re the power behind a range of fantastic brands such as FAN EXPO, Omdia, World of Concrete and many more. Through cutting edge research we’re here to...
-
Customer Support Specialist
15 hours ago
مصر, Egypt Tribal Credit Full time**Overview** Are you ready to join an agile, diverse, and global team of innovators and disruptors in redefining the B2B payment space for startups and SMEs in emerging markets? Tribal Credit is built for companies looking for a better way to pay business expenses and optimize their financial management. We provide modern payment methods like multi-currency...
-
Customer Support Manager
2 days ago
مصر, Egypt RemotePass Full timeWe are a UAE-based startup working remotely from all over the world. Our team is diversified and spread across 20+ different countries. We aspire to become a leading remote work enabler that simplifies access to world-class talents. We believe that anyone should be able to work anytime, anywhere. We are Backed by world-class regional & international...
-
Application Support Lead
15 hours ago
مصر, Egypt Novasyte Full timeJob Overview Provides information technology support across a range of products and platforms. Essential Functions - Provides a broad range of information technology support activities on multi-platform environments. - Reviews, analyzes, and evaluates break/fix resolutions in regards to different systems operations and networking activity. - Develops...
-
Customer Success Team Lead
3 weeks ago
مصر, Egypt ArabyAds Full timeArabyAds was founded in 2013 and we help our clients to acquire customers at scale using data & technology across diverse set of digital advertising inventories which are managed through four of our platforms i.e. Boostiny (social commerce), iConnect (influencer marketing), Adfalcon (programmatic advertising) & DeviceBoost. We are a team of +260 passionate...
-
Customer Support
3 weeks ago
مصر, Egypt El Maaly Egypt Full timeHiring for a big consultant company in Cairo: Portal Customer Support +2 years of #experience B2English fluency level
-
Remote Customer Support Associate
3 weeks ago
مصر, Egypt Roo & You Full timePosition Overview: We are currently hiring for the role of Remote Customer Support Associate at Roo & You, a leading retailer specializing in kids' couches based in Canada. As a Remote Customer Support Associate, you will play a pivotal role in providing excellent customer service to our valued clientele. Key Responsibilities: Customer Support (50%): -...
-
Customer Support
15 hours ago
مصر, Egypt Teleperformance Full time_**Join us in making a difference, one interaction at a time.**_ - Teleperformance is hiring Customer Support Agents to start immediately (_**Morning shifts / Rotational shifts**_) _ - **Role**:_ - Handling customers' booking and reservation inquiries and maintaining customer satisfaction._ - **Qualifications**:_ - Fluency in English is a MUST _ - Required...
-
Customer Support
15 hours ago
مصر, Egypt Teleperformance Full time_**Join us in making a difference, one interaction at a time.**_ - Teleperformance is hiring Customer Support Agents to start immediately (_**Morning shifts / Rotational shifts**_) _ - **Role**:_ - Handling customers' booking and reservation inquiries and maintaining customer satisfaction._ - **Qualifications**:_ - Fluency in _**English **_is a _**MUST**_ -...
-
Lead, Customer Insights
3 weeks ago
مصر, Egypt اورنچ مصر Full timeAbout the job Lead, Customer Insights **Purpose of the job** Conducting analysis for the CBU segments to support decision making **Duties and responsibilities** - Full account responsibility, conducting analysis for the Marketing segment - Conduct in-depth analysis of marketing operations, ad-hoc as well as monthly activities - Create monthly dashboard...
-
Customer Support Manager
3 weeks ago
مصر, Egypt Sary Full timeAt **Sary**, we are reinventing wholesale by providing the best shopping experience from wholesale markets. We help businesses manage their purchases efficiently through operational and technical innovations. Using our platforms, thousands of businesses have access to a wholesale listing from hundreds of suppliers at convenient cost and service. We are...
-
Customer Support Engineer
6 days ago
مصر, Egypt Mitsubishi Power Europe, Ltd Full time**Summary**: Working closely with the engineering team leader, this person will be responsible among other tasks for providing daily technical assistance to our customers, solutions to various technical matters and support during maintenance activities planning and execution phases. Customer Support Engineering team supports the operation and maintenance of...
-
Customer Support Specialist
2 weeks ago
مصر, Egypt CEQUENS Full timeWe are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. **Responsibilities** - Act as Single Point of Contact to...
-
Customer Technical Support Manager
3 days ago
مصر, Egypt Ball Corporation Full time**Further your career at Ball, a world leader in manufacturing sustainable aluminum packaging. Achieve extraordinary things when you join our team, and make a difference in your professional development, the community, and around the globe!** **Position overview**: Lead and manage Ball facilities in allocated countries to provide expertise and support to...