Customer Support Lead

6 months ago


مصر, Egypt Novasyte Full time

Provides Customer Service and Application support across a range of products and platforms.

Essential Functions
- Provides a broad range of information technology support activities on multi-platform environments.
- Reviews, analyzes, and evaluates break/fix resolutions in regards to different systems operations.
- Develops solutions to complex problems with little or no intervention from immediate manager or team leader.
- Organizes and sets priorities of workload within group.
- Substitutes for the manager as requested.

**Qualifications**:

- Bachelor's Degree Computer-related field
- 6~10 years of related Customer Service / Application support experience
- Working knowledge on Salesforce CRM.
- Strong analytical skills, a customer service orientation, strong communication skills, and ability to work collaboratively in a team environment
- Ability to deal with employees at all levels within the company and customer location.
- Ability to proactively identify complex problems and needs and develop solutions/recommendations to solve problems

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible - to help our customers create a healthier world. Learn more at



  • مصر, Egypt Sirius Support Full time

    **Who We Are** Sirius Support is a fully-remote outsourcing organisation that provides customer support across a variety of technology and customer service functions. Our founders have 40 years of combined experience building and leading teams in various fields across various industries and domains. Building Sirius Support has allowed a lifelong dream to...


  • مصر, Egypt Informa Global Support Full time

    Company Description **Informa** is a leading international events, intelligence and scholarly research group. We’re the specialist’s specialist. Through hundreds of powerful brands, we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make...


  • مصر, Egypt Neo Group Full time

    Come on board with Neo Group! Here's your chance to stir things up in the iGaming scene with us. We're not just expanding; we're revolutionizing the entire game, mastering profitability with every new venture. But you know what truly fuels our drive? It's people like you. Join us as we embark on a journey to redefine gaming on a global scale. We are looking...


  • مصر, Egypt RSA Full time

    **About Outseer** **What you’ll achieve**: Our Senior Customer Support Engineer will provide remote technical customer support for Outseer Fraud Manager and Outseer 3D-Secure products, as well as support and guide junior support engineers as the shift lead. Outseer products are comprehensive risk-based authentication and fraud detection platforms that...

  • Customer Support

    6 months ago


    مصر, Egypt iSchool Full time

    iSchool, a leading e-learning company specializing in coding and artificial intelligence education for students aged 6 to 18, is currently seeking a dedicated and knowledgeable Customer Support representative to join our team. As a Customer Support representative, you will play a crucial role in providing exceptional service to our students, parents, and...


  • مصر, Egypt Informa Global Support Full time

    Company Description At Informa Global Support, we’re about connecting businesses and professionals with knowledge. From cutting-edge research to specialist digital demand, our reach is extensive. We’re the power behind a range of fantastic brands such as FAN EXPO, Omdia, World of Concrete and many more. Through cutting edge research we’re here to...

  • Customer Support

    6 months ago


    مصر, Egypt Bonyan Academy Full time

    (Remote Work - Located IN EGYPT) Job Responsibilities: - Provide technical support and help with billing queries for customers located in USA, CA, UK, AU and NZ. - Create, manage, and follow up on customer tickets until they are resolved. - Record all activities using our current CRM to enhance visibility. - Follow our current internal customer success...


  • مصر, Egypt CEQUENS Full time

    CEQUENS is a leading provider of cloud communication solutions, and we are currently seeking a Customer Support Specialist to join our team. As a Customer Support Specialist, you will be the primary point of contact for our customers, assisting them with any inquiries, technical issues, or concerns they may have. **Responsibilities**: - Provide timely and...


  • مصر, Egypt Novasyte Full time

    Job Overview Provides information technology support across a range of products and platforms. Essential Functions - Provides a broad range of information technology support activities on multi-platform environments. - Reviews, analyzes, and evaluates break/fix resolutions in regards to different systems operations and networking activity. - Develops...


  • مصر, Egypt Worood.Co Full time

    **A leading Hijab brand is hiring Customer Support Specialist** **About the company**: Worood's journey began in 2020 aiming to fill the market-gap for high quality, premium Hijabs that are more than just a garment, but a reflection of an individual's style. Today, Worood has bloomed as a leading brand renowned for its innovative designs and unwavering...


  • مصر, Egypt RemotePass Full time

    We are a UAE-based startup working remotely from all over the world. Our team is diversified and spread across 20+ different countries. We aspire to become a leading remote work enabler that simplifies access to world-class talents. We believe that anyone should be able to work anytime, anywhere. We are Backed by world-class regional & international...


  • مصر, Egypt Aumet Full time

    Aumet is a leading player in the healthcare sector, dedicated to digitalizing processes for medical distributors and pharmacies. We are seeking a dynamic Customer Success Manager to ensure the satisfaction and success of our pharmacy clients. **Responsibilities**: - Serve as the primary point of contact for pharmacy clients in KSA, understanding their...


  • مصر, Egypt Dubizzle MENA Full time

    dubizzle Egypt is the leading marketplaces for selling and buying online in the region. Our aim is to upgrade people’s lives by facilitating deals and identifying attractive opportunities for both individuals and businesses. Our goal is to strengthen local economies, empower small businesses, and help everyone in making smarter choices for themselves, the...

  • Finance Administrator

    5 months ago


    مصر, Egypt Touch Support Full time

    **Finance Administrator** Required work experience: not required Full-time, remote work **Who are we?** Touch Support is a multinational Business Process Optimization company based in the United States. We have over 400 employees in the United States and Europe, and we are rapidly expanding our Account receivables and Account payable teams to work with...

  • Customer Support

    5 months ago


    مصر, Egypt Teleperformance Full time

    _**Join us in making a difference, one interaction at a time.**_ - Teleperformance is hiring Customer Support Agents to start immediately (_**Morning shifts / Rotational shifts**_) _ - **Role**:_ - Handling customers' booking and reservation inquiries and maintaining customer satisfaction._ - **Qualifications**:_ - Fluency in _**English **_is a _**MUST**_ -...

  • Customer Support

    5 months ago


    مصر, Egypt Teleperformance Full time

    _**Join us in making a difference, one interaction at a time.**_ - Teleperformance is hiring Customer Support Agents to start immediately (_**Morning shifts / Rotational shifts**_) _ - **Role**:_ - Handling customers' booking and reservation inquiries and maintaining customer satisfaction._ - **Qualifications**:_ - Fluency in English is a MUST _ - Required...

  • Lead, in Operations

    5 months ago


    مصر, Egypt اورنچ مصر Full time

    About the job Lead, IN Operations & Support **Purpose of the job** Manages data charging projects & bundled offers (new data experience, broadband, wifi, buckets, offers, promotions, reprising, handset bundles etc) end to end from Charging side, perform all activities related to project management, managing technical and business aspects of projects...

  • Onsite Service Analyst

    6 months ago


    مصر, Egypt Informa Global Support Full time

    Company Description **Informa** is a leading international events, intelligence and scholarly research group. We’re the specialist’s specialist. Through hundreds of powerful brands, we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make...

  • Customer Support

    5 months ago


    مصر, Egypt Marketech Solution Group Full time

    Employees (Customer Support) needed for a company "Marketech Solution Group" in Alexandria (Camp Shezar) - good communication skills - familiar with computer (Word and Excel) - seeking to learn new skills, experience and dealing with a new project Working Hours : 8 hours Shifts are variable Pay: E£3,000.00 - E£5,000.00 per month


  • مصر, Egypt Ericsson Full time

    **About this opportunity** Customer Technical Manager (CTM) is responsible for Local Support operational and technical issues for dedicated customer on a day-to-day basis. This role is a mix of technical/operational and team leading responsibilities, which means that the CTM should have good technical competence to lead customer discussions on technical...