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Customer Support Associate

4 months ago

مصر, Egypt WaslaBrowser Full time

Wasla is the first ever emerging markets mobile web browser and desktop extension that helps users save money, pay securely, build their credit profiles and gain access to flexible and convenient financing "Buy Now Pay Later" through an End-to-End E-commerce Experience. **If you’re** looking for a new opportunity to make your mark, then this seat is for you**

**It's your Dream Team if you enjoy**:

- Act as the customer's front line support by providing information and answering questions while building and maintaining a strong and trustful and amazing rapport with customers.
- Ensure the company’s customer satisfaction.
- Provide customers with accurate and helpful information and maintain a professional attitude.
- Ability to handle our customers through different channels
- Handling Customers’ Complaints and make sure to follow up on previous ones.

**The keys to unlock this vacancy are**:

- Bachelor degree in any relevant field.
- Minimum of 1 year experience in the customer care field working with targets, KPIs and company goals.
- Fintech background and experience is a plus.
- Excellent verbal & written communication in Arabic and English.
- Good knowledge in word, excel sheets and google sheets.
- Strong communication, handling and soft skills.
- High typing skills.

**Our Journey together**:
We know that job hunting might be stressful, so we want to make your experience with us easier than ever by learning about the milestones of our journey together: