Delivery Station Customer Service Associate
5 months ago
High School or equivalent diploma
- Previous experience in Customer Service
- Ability to effectively prioritize work time to ensure efficiency
- Experience with Windows Operating Systems and Microsoft Outlook
- Familiarity with multiple web browsers, data base searching and instant messenger tools
At Amazon, our mission is to be Earth’s most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders.
We’re making history and the good news is that we’ve only just begun. At Amazon you get to Work with smart, passionate people who are building new products and services every day on behalf of our customers. As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in station real-time, hands-on support to ensure our customers receive their packages on time, as promised.
The role will also help connect customers with experts who can provide them the most accurate and up-to-date information about their packages. The work is beyond fulfilling and delivering customer orders; it’s making sure we put smiles on customer’s faces.
Key job responsibilities
As a Delivery Station Customer Service Associate, you will be responsible for:
- Empathizing with and prioritizing customer needs
- Upholding company values and respecting every customer
- Resolving issues and setting appropriate expectations with customers
- Clearly understanding and responding appropriately to the issues that customers present
- Consistently composing grammatically correct, concise, and accurate written responses to customer issues
- Approaching problems logically and with good judgment to ensure the appropriate customer outcome
- Making quick and effective decisions on behalf of the customer
- Working a flexible Full-Time (40+ hours per week) schedule
Performing the following tasks, with or without reasonable accommodation
- Work in an environment where the noise level varies and can be loud (hearing protection will be provided)
- Work in an environment where the temperature may vary due to outside weather conditions and is not controlled
A day in the life
You’ll be based at one of our last-mile delivery warehouses, where Amazon’s leading logistics system operates. As orders are dispatched and delivered, you’ll be in contact with our warehouse, associates, delivery partners and customers when they need guidance. Where a customer needs to reschedule a delivery, you’ll be informing our delivery partners. Where you notice a delivery issue, you’ll get to work resolving it straight away, so that our customers get a great experience every time without having to contact Amazon. Operating at the heart of Amazon’s logistics, you’ll develop logístical and customer expertise that sets Amazon apart. You’ll connect with our customers every day, using your in-depth understanding of our supply chain and local knowledge of delivery connections and warehouses.
About the team
Our mission is to be Earth’s most customer-centric company, and few departments have as direct an impact on that mission as our Customer Service team. We're an inclusive team who empower and look after our people, so they have the time and energy to focus on our customers’ happiness. Our goal is to reduce customer effort every way we can, helping them get the best results quickly and efficiently. We support our self-service channels to offer expert insights into our customers’ most complex issues. Within Customer Service, there are opportunities in process improvement, customer experience, data analysis and customer retention. The CS team is always looking for ways to make Amazon’s customer service even better, and we need excellent people to make that happen.
Tanta, EGY
- Arabic Speaker
- Bachelor Degree or equivalent work
- related experience
- Proficiency in verbal and written communication skills
- Experience in understanding performance metrics and developing them to measure progress against key performance indicators
- Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand
-
Delivery Station Customer Service Associate
6 months ago
مصر, Egypt Souq.com for E-Commerce LLC - G32 Full timeHigh School or equivalent diploma - Previous experience in Customer Service - Ability to effectively prioritize work time to ensure efficiency - Experience with Windows Operating Systems and Microsoft Outlook - Familiarity with multiple web browsers, data base searching and instant messenger tools At Amazon, our mission is to be Earth’s most...
-
Delivery Station Liaison
6 months ago
مصر, Egypt Souq.com for E-Commerce LLC Full timeBasic qualifications 1 to 2 years of experience in Customer Service Experience with Microsoft Office, Outlook, Word and Excel Self-discipline, quick learning, diligence and proactivity Job summary The Delivery Station Liaison is an in-station customer service associate that enables real-time, hands-on investigation of where a package is and how Amazon can...
-
Egypt Delivery Station Liaison Team Manager
6 months ago
مصر, Egypt Souq.com for E-Commerce LLC Full timeBachelor’s Degree level or equivalent - Experience in leadership or people management experience - Prior usage of Microsoft Office including Excel using tools such as Pivot Tables and lookups - Proficiency in English. - Ability to work flexible working shifts, including weekends, and holidays. The Delivery Station Liaison (DSL) team provides outstanding...
-
Customer Service
5 months ago
مصر, Egypt Yalla Order Delivery App Full timeWe are looking for a customer service & delivery app operator responsible for making sure that ordered products are being seamlessly delivered to the clients. Hired person will be in charge of a variety of tasks, such as providing customers assistance, orders assignment and supervision, office tasks such us creating daily reports, data entry, listings...
-
Customer Service
6 months ago
مصر, Egypt Yalla Order Delivery App Full timeWe are looking for a customer service & delivery app operator responsible for making sure that ordered products are being seamlessly delivered to the clients. Hired person will be in charge of a variety of tasks, such as providing customers assistance, orders assignment and supervision, office tasks such us creating daily reports, data entry, listings...
-
English Customer Service Associate
6 months ago
مصر, Egypt Amazon.com Full timeOur mission at Amazon is to be Earth’s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that’s why you’ll find we approach things differently here. You won’t be asked to read from a script or learn dialogue by heart....
-
Customer Delivery Associate Pm
5 months ago
مصر, Egypt Vodafone Full time**Role purpose**: The Associate Project Manager provides project or programme support and administration function, to customer facing project, programme, and managers, which enables the project or programme manager to deliver a wide range of customer facing solutions and services to our Enterprise customers. The Associate Project Manager is customer facing...
-
Customer Service Associate
5 months ago
مصر, Egypt Nok Human Capital Full timeCustomer Service Associates are needed to join our team in Amazon. If you have a passion for delivering exceptional customer service and excellent English language skills, this role is for you! - Job Title: Customer Service Associate - Undergraduates are encouraged to apply! - Shifts: 24/7 rotational shifts required. - Including insurance (Medical -...
-
English Customer Service Associate
6 months ago
مصر, Egypt Souq.com for E-Commerce LLC Full time**What qualifications do we need from you?** - Minimum age: 18 years old - Have the right to work in Egypt - Minimum qualification of a high school degree - Passed - Strong communication skills in [English] (both written and oral fluency) - Experience working with a computer - The availability to work varying shifts from Monday to Sunday within our operating...
-
Customer Delivery Associate Pm vois
6 months ago
مصر, Egypt Vodafone Full time**Role Purpose**: We are seeking a highly motivated and organized individual to join our team as a customer delivery Associate PM. In this role, you will work closely with the Project Manager or Programme Manager to ensure the successful delivery of projects for our customers. You will be responsible for creating project plans, tracking progress, maintaining...
-
Customer Service
5 months ago
مصر, Egypt Yalla Order Delivery App Full timeWe are looking for a customer service & delivery app operator responsible for making sure that ordered products are being seamlessly delivered to the clients. Hired person will be in charge of a variety of tasks, such as providing customers assistance, orders assignment and supervision, office tasks such us creating daily reports, data entry, listings...
-
Customer Service Associate
6 months ago
مصر, Egypt Souq.com for E-Commerce LLC Full time**What qualifications do we need from you?** - Minimum age: 18 years old - Have the right to work in Egypt - Minimum qualification of a high school degree - Passed - Excellent communication skills in German language (both written and oral fluency) - Experience working with a computer - The availability to work varying shifts from Monday to Sunday within our...
-
Customer Service Associate
5 months ago
مصر, Egypt Nok Human Capital Full timeNOK is immediately hiring Customer Service Associates for its Outsource roles at AMAZON in New Cairo, Egypt. **Attractive Salary** Grads & Droppedouts are welcome to apply **Social & Medical insurance Provided** Transportation Provided **English level: Excellent Up to Fluent** Rotational Shifts 24 hours Pay: E£7,200.00 - E£11,500.00 per month
-
Customer Service Executive
5 months ago
مصر, Egypt Aramex Full time**Job Purpose**: - Ensure excellent Customer Service is provided to customers in timely manner, by adhering to policies and standards to achieve highest satisfaction levels. **Responsibilities**: - Explain and promote the Shop & Ship service to potential customers to ensure a full understanding of the service. - Open Mailboxes for new subscribers and log...
-
Customer Service Executive
6 months ago
مصر, Egypt Aramex Full time**Job Purpose**: - Ensure excellent customer service is provided to customers in timely manner, by adhering to policies and standards to achieve highest satisfaction levels. **Responsibilities**: - Explain and promote the Shop & Ship service to potential customers to ensure a full understanding of the service. - Review Mailboxes for new subscribers and...
-
Supply Chain Customer Service Senior Associate
6 months ago
مصر, Egypt PepsiCo Full timeOverview: This role is responsible for supporting GBS Supply Chain team with general customer service administration, order management and order fulfilment and execution support. It will require a collaboration with all departments supporting SC in terms of solving daily order issues and implementing business actions. The vital link between retailers, our...
-
Water Station Chemist
6 months ago
مصر, Egypt Multicare Egypt for Pharmaceutical Industries Full time**MultiCare** is a well-established Pharmaceutical Company with diversified scope in both manufacturing and marketing of pharmaceutical products, supplements, cosmetics and medical devices. MultiCare has +22 years of prominent existence in the local market and has almost +69 products marketed and more to come through the pipelines. **MultiCare** Egypt for...
-
Customer Service Delivery Manager
6 months ago
مصر, Egypt Orange Business Full time**About the role**: The SDM is a key customer facing role: - responsible for building, running and continuously improving the end-to-end delivery model for the customer portfolio of service - Act as single point of contact for the progress of all the activities related to the customer such as RUN, implementation, handover, etc - leads the following activity...
-
Customer Service Associate
6 months ago
مصر, Egypt Johnson & Johnson Full timeJanssen Egypt is recruiting for a Customer Service Associate to be located in Egypt. Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years. We embrace research and science - bringing innovative ideas, products and services to advance the health and well-being of people. Employees of the Johnson...
-
Customer Service Specialist, Delivery Experience
6 months ago
مصر, Egypt Souq.com for E-Commerce LLC - G32 Full timeExcellent written and verbal communications skills with an ability to interact with senior stakeholders. - Bar-raising stakeholder management and organization skills. Track record of working with senior stakeholders. - Ability to get hands dirty in the detail but can also see the bigger picture. - Ability to effectively manage multiple workstreams at the...