Customer Delivery Associate Pm

5 months ago

مصر, Egypt Vodafone Full time

**Role purpose**:
The Associate Project Manager provides project or programme support and administration function, to customer facing project, programme, and managers, which enables the project or programme manager to deliver a wide range of customer facing solutions and services to our Enterprise customers.

The Associate Project Manager is customer facing for standard / simple end to end delivery with direct relationships with the customer.

Responsibilities to include the day-to-day tracking and managing of risk, issue and change logs and delivery plan, this will require working closely with operational areas within Vodafone and 3rd Party Partner Suppliers, using negotiation, coordination, facilitation and communication skills, working proactively.

The role will required fixable working shift based hours to cover Asia Time zone, and rotational weekends based on the each project requirements.

**Key accountabilities and decision ownership**:

- Creates and executes project work, in a (virtual) cross-functional project team; plans and revises as appropriate to meet changing needs and requirements.
- Ensures responsibilities, activities and deliverables are clear and documented for each resource allocated to a project
- Ensures project documents are complete, current, and stored appropriately
- Document processes, create process descriptions and work instructions
- Reviews deliverables prepared by the project team before passing to client.
- Provides regular and accurate reporting to keep the customer, partners and internal stakeholders updated with project status and key risks
- Stakeholder management - coordinate with the VGE management team on the delivery of critical milestones in the project which have significant impact on the project deliverables
- Risk and issue management - highlight any arising risks, provide mitigation plan, also bring any issues up and implement problem solving techniques to resolve these issues
- Ensures the Handover of documentation to business as usual support organization to ensure the Customer is recognized as ‘live’
- Supports the project manager in complex delivery in creating project plans, and tracks components of these plans on a daily basis, identifying and preventing issues or scope creep
- Maintains the Risk and Issue register identifying new risks and response strategies. Implements mitigation where issues occur.
- Builds effective relationships with key stakeholders, supports the project or programme manager in production of regular reports, presentations and attending regular customer meetings
- Drives delivery teams to achieve dates in plan for the Customer.
- Proactively resolves challenges or escalates for support where required
- Ensures that the individuals time is accurately recorded (on the systems used) against the project and that project forecasts are met.
- Maintains a tracker of project or programme spend, identifies any potential risks to overspend back to the project or programme manager.
- Can check the accuracy of supplier invoices against deliverables before authorising payment from a project.

**Core competencies, knowledge and experience**:

- 1. Governance & Reporting- Using appropriate Methodologies and Governance, to support the Project manager in delivering to Time, Cost and Quality. Must be able to assimilate multiple sources of information and report concisely to a range of stakeholders using appropriate methods.
- 2. Integration - Tools, Systems & Data- Ensuring the integrity and accuracy of the data set for the programme or project is maintained.
- 3. Business Skills and Attributes- Experience of working in a challenging customer facing role, preferably delivery, with a good understanding of the process & procedures needed to deliver standard services.
- Understands key issues dominating the industry.
- Builds relationships across relevant areas of the business.
- Knowledge of a customer environment would be preferable but not mandatory.

Budget owned:
- Responsible for the delivery of the assigned work packages within the agreed budget.
- The Associate Project Manager will be expected to develop and maintain financial controls for the project or programme.
- Preparing monthly financial reports for the programme or project manager and for the inclusion to status reports.
- Administer budget allocations and estimate future spend for the project or programme

**Must have professional qualifications**:

- PRINCE2 foundation is a plus
- PMP Certificate is a plus
- Strong Microsoft Office Skills (PowerPoint, Excel, Word, MS Projects, Visio).
- Use project management tools to deliver a project including all project phases (Mobilization, Planning and Design, Implementation and Acceptance, and Closer
- Knowledge in financial related matters like budgeting, forecasting, controlling.
- Customer relationship Management with ability to interact at Director Level.
- Able to manage at mid-level across multiple cultures
- Has a successful track r

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