Supply Chain Customer Service Senior Associate
2 weeks ago
Overview:
This role is responsible for supporting GBS Supply Chain team with general customer service administration, order management and order fulfilment and execution support. It will require a collaboration with all departments supporting SC in terms of solving daily order issues and implementing business actions. The vital link between retailers, our distribution network and wider Customer Services Team for day-to-day orders and delivery process & ultimatey to make sure our custmers get the products & service they need.
**Responsibilities**:
- Process customer orders: EDI, Open text and manual, samples, YC, interco and export
- Deal with customer queries - Deliveries / shortages / CC / finance/ traffic planning / 3PL
- Failure management - re process, cancel and comms to customers, transport and CC
- Managing exceptions within our network - dealing with internal operational issues and advising our customers (Internal & external)
- Training and on boarding of new associates
- Create return delivery and inform sending WH and 3PL about pick up order
- Align on issue resolution with customer
- Receive notification about return delivery from customer/sales (in rare cases - only large quantity errors, health issues, damages etc.)
- Daily problem solving in order processing
- Support Customer Support team with all initiatives to improve GBS service offerings.
- Support relationship management with key stakeholders within MU supply chain.
Qualifications:
- Excellent spoken and written English language knowledge; French / Dutch is a plus
- University degree
- Highly effective customer service skills to build and maintain very good working relationships with internal and external customers.
- Excellent attention to detail with data entry and order processing experience.
- Proficient in IT technology with good knowledge of Microsoft Office Excel.
- Ideally good knowledge of order-take systems or SAP, or have the ability to learn and adapt to bespoke systems and processes.
- Excellent communication skills.
- Systematic, disciplined and analytical approach to problem solving.
- Demonstrate ability to work against daily deadlines with the ability to plan and prioritise own workload.
- Displays responsible and ethical behaviour towards customers, suppliers and others in the organisation.
-
Supply Chain Customer Service Coordinator
1 week ago
مصر, Egypt Unilever Full time**Company Profile**: At Unilever you are more than your job title, you are part of the world’s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We produce world-leading brands including Knorr, Dove, Axe, Hellmann’s and Omo, alongside...
-
مصر, Egypt PepsiCo Full timeOverview: Working with inspiring and experienced colleagues, you'll find that the atmosphere in our Cairo office is informal and engaging. With drive and ingenuity, our teams deliver vital services to PepsiCo employees around the world. With an active, get things-done culture, this is a place where your dynamism and agility will make a...
-
Supply Chain Senior Associate
2 days ago
مصر, Egypt PepsiCo Full timeOverview: This role is responsible for supporting GBS Supply Chain team with general customer service administration, order management and order fulfilment and execution support. It will require a collaboration with all departments supporting SC in terms of solving daily order issues and implementing business actions. The vital link between retailers, our...
-
Senior Supply Chain Planner
2 weeks ago
مصر, Egypt Taager Full time**The About Taager** Taager is the first B2B startup focused on social sellers - Merchants. We are democratizing the social e-commerce space by enabling budding as well as seasoned entrepreneurs to sell online with no required capital, inventory, or operational experience. We have our Merchants covered from merchandising, warehousing, shipping, cash...
-
Sr. Customer Service Representative
2 days ago
مصر, Egypt Profolio Full timeOne of our clients is an American manufacturer and distributor of automotive oil, additives, and lubricants, considered to be a leading worldwide marketer & supplier of premium automotive services looking for a Sr. Customer Service Representative (Supply Chain & Logistics). - Bachelor Degree Holder (English Section) - Minimum of 4 years of experience working...
-
Supply Chain Partner
5 days ago
مصر, Egypt AstraZeneca Full time**Scope**: Responsible for the tactical management of product supply chains. This includes major issue management, identifying major supply chain design opportunities, accommodating major changes in supply capability and being the local link on Global supply. **Typical Accountabilities** - Develops insights and drive change through appropriate exploitation...
-
Supply Chain Coordinator
5 days ago
مصر, Egypt Bel Group Full time**Supply Chain Coordinator** **Purpose of the role**: Assist in managing and coordinating all aspects of the supply chain process, including inventory management, procurement, logistics, and demand planning to facilitate manufacturing and anticipated demands. **Responsibilities**: - Assist in demand forecasting and production planning to meet customer...
-
Customer Supply Manager
2 days ago
مصر, Egypt NOKIA Full time**Come create the technology that helps the world act together** Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world. We challenge ourselves...
-
Supply Chain Manager
2 weeks ago
مصر, Egypt Linah Group Full timeDevelop and implement supply chain strategies, policies, and procedures that align with the overall goals and objectives of the farm company. - Collaborate with cross-functional teams to forecast demand, plan production schedules, and manage inventory levels to ensure timely delivery of products to customers. - Establish and maintain strong relationships...
-
Supply Chain Partner
5 days ago
مصر, Egypt Novo Nordisk Full timeAre you passionate about Supply Chain Management and Supply Planning, and do you thrive in a dynamic and international environment with many stakeholders? Do you want to ensure the delivery of first-class medical devices and contribute to improving the lives of our patients? Then, you may be the Supply Chain Partner we are looking for in Supply...
-
Inbound Supply Chain Manager
2 weeks ago
مصر, Egypt Souq.com for E-Commerce LLC Full timeOutstanding analytical, problem solving, and organizational skills - Must be detail-oriented with a demonstrated ability to own and follow through on issues Basic understanding in SQL, proficiency in Microsoft Excel and basic programming skills - At least 3-4 years of experience as an Operations/ Planning Manager Job summary If you are an experienced supply...
-
Supply Chain Customer Service Supervisor
2 weeks ago
مصر, Egypt PepsiCo Full timeOverview: - Establish and lead a new order management team - Drive strong KPI performance (VF, OTIF, Cost), increase customer centricity thinking and execution in our teams with a E2E mindset, mirroring our local organization - Crucial/critical link between Cairo Customer Support organization and local/MU CS response coordinator to secure flawless execution...
-
Head of Supply Chain
2 weeks ago
مصر, Egypt HEXAL EGY Full timeSandoz is going through an exciting and transformative period as a global leader and pioneering provider of sustainable Generic and Biosimilar medicines. Now as an independently listed company, Sandoz aims to increase its strategic focus, operate with greater agility, set clearer business objectives, enhance shareholder returns, and strengthen its culture...
-
Supply Chain Manager
2 weeks ago
مصر, Egypt Premier Services & Recruitment Full timeJob Description & Specification: XX is a leading XX solutions provider that helps patients live healthier lives. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. At XX, We believe in the old saying “To know that...
-
Supply Chain Manager
1 week ago
مصر, Egypt Pipecare Group Full time**PIPECARE Group** of Companies - the leading provider of inline inspection services in Oil&Gas field - is looking for the **Supply Chain Manager**. Supply Chain Manager is pivotal player in the Logistics planning process of the Company. Supply Chain Manager is responsible for overseeing and managing company’s overall supply chain and logistics strategy...
-
Supply Chain Operations Leader 2
2 weeks ago
مصر, Egypt Electrolux Full timeBe part of something bigger. Decode the future. At Electrolux, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living. Come join us as you are. We believe...
-
Supply Chain Manager
2 days ago
مصر, Egypt Amgen Full time**Career Category**:Supply Chain **Job Description**:This role will require robust experience in a broad range of Supply Chain processes and close cross-functional and regional collaboration to successfully ensure uninterrupted supply of products to patients in ELI cluster. Location based in Cairo, Egypt. - Lead all cluster related Customer Service tasks...
-
Supply Chain Specialist
2 weeks ago
مصر, Egypt Evonik Full timeThe position covers a Supply Chain Specialist role in Egypt RESPONSIBILITIES- Provide advanced product/service information- Record and process customer orders selecting the most appropriate approach based on predefined options- Respond to basic and advanced customer issues such as returns, exchanges, and complaints; escalate appropriately- Make calls (by...
-
Supply Chain Specialist
2 weeks ago
مصر, Egypt SSC Egypt Full timeSupply Chain specialist will be in charge of the following activities in a typical implementation project: - Define the technical & functional requirements for the implementation of Purchasing and Inventory Modules. - Preparing technical solution and architecture documents, artifacts, work products and presentations for the customer. - Representing Module...
-
Supply Chain Manager
2 weeks ago
مصر, Egypt Employ Me Full timeRaya Food Trading; a subsidiary of Raya Holding for Financial Investments is looking to hire a Supply Chain Manager with the below Responsibilities and Qualifications: - Managing end to end supply chain management’ activities - Manage activities related to strategic or tactical purchasing, material requirements planning, controlling inventory,...