Associate Customer Success Specialist

6 months ago


مصر, Egypt Webhelp Full time

**Customer Service/Support**

**Location**
- Giza, Egypt***

Job Title:
Associate Customer Success Specialist - Spanish

**Job Description**:
The Associate Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level of product or service knowledge to support carrying customer questions and concerns.
- Use contact search and productivity tools to verify contact information is accurate
- Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion
- Develop a level of product knowledge to speak intelligently to customers and address specific objections
- Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer"
- Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage
- Work with teams and management to promote a positive customer experience

**Location**:
EGY Cairo Egypt-Smart Village Building B2110

Language Requirements:
Spanish

Time Type:
Full time
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