Customer Success Specialist

6 months ago

مصر, Egypt Vultara Inc. Full time

**Objectives of this role**
- Own the entire relationship with assigned clients, including onboarding, implementation, training, adoption, retention, and satisfaction
- Establish relationships as a trusted and strategic advisor to help ensure the continued value of our products and services
- Develop and maintain customer-success strategies and best practices, as well as customer-support content
- Communicate effectively with both internal and external stakeholders to better understand customer needs, maximize retention and growth, and share learnings
- Maintain existing customer-success metrics and data as directed

**Responsibilities**
- Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting both
- Review the customer journey, determine how it’s supported, and use a consultative approach to help clients overcome issues and achieve their goals
- Facilitate interaction and workflow among project team members to ensure timely deliverables
- Collaborate, problem-solve, and/or strategize with team members on upcoming client meetings
- Prepare documentation or visuals of campaign performance for client; analyze trends in CSAT and NPS scores to identify areas for improvement
- Work with sales and marketing teams to boost customer referrals and develop case studies

**Required skills and qualifications**
- 1-2 years of experience in sales, account management, or customer success (we only count the years of experience AFTER you have graduated from university)
- Knowledge of cybersecurity
- Strong skills in verbal and written communications, strategic planning, and project management
- Analytical and process-oriented mindset
- Ability to work effectively across multiple departments in a deadline-driven environment
- Active team player, self-starter, and multitasker who can quickly adjust priorities

**Preferred skills and qualifications**
- Bachelor’s degree or equivalent
- Knowledge of Salesforce and project management tools
- Experience in event planning

**Salary**: From E£8,000.00 per month

**Experience**:

- POST-university working: 1 year (required)
- customer success: 1 year (preferred)
- sales: 1 year (preferred)

**Language**:

- English FLUENTLY (required)

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