Customer Success Specialist
6 months ago
**Responsibilities**:
- Responsible for handling customer inquiries and concerns through our inbound/outbound channels.
- Tracking customer experiences across online and offline channels, devices, and touchpoints.
- Work in conjunction with various departments and team members to enhance customer services, brand awareness& retention.
- Ensure customer satisfaction and provide professional customer support. Work closely with other team members to ensure that all user inquiries are handled promptly and efficiently.
**Requirements**:
- Bachelor's degree in a relevant discipline or equivalent.
- 1-2 years of experience in a customer support or service role
- Strong verbal and written communication skills.
- Excellent problem-solving skills and ability to think creatively to provide solutions.
- Proven record of success in a fast-paced, high-growth environment.
- Proficiency in English and Arabic.
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