Customer Experience Associate

6 days ago


مصر, Egypt Convertedin Full time

**About us**:
Convertedin is a marketing operating system for e-Commerce. It utilizes data and shoppers' insights to create personalized multi-channel marketing that boosts customer engagement and maximizes their return on their marketing budget by leveraging artificial intelligence capabilities. Convertedin has helped more than 800 e-Commerce worldwide.

Our goal is to deliver exceptional experience to our customers, converting them into passionate promoters To do so, our Customer Experience (CX) teams are available 24/7 to fulfill customers requests, fix issues, hear their voices, and advocate for them to deliver solutions that make their lives easier.

**By joining the CX team, your role as Customer Experience Associate will include the below responsibilities.**
- Communicate with existing and potential customers through different inbound channels.
- Acknowledge and fulfill customers' inquiries and resolve their complaints.
- Escalate customer-impacting issues to respective teams, and own the case until resolution.
- Review and approve Ads created by customers ensuring compliance with our Ads guidelines.
- Validate and execute refunds to eligible customers upon request.
- Respond to customer reviews on Google play and App stores.

**Requirements**:

- 0-1 year of customer service experience, preferred in call center and/or social media moderation.
- English level = B1+
- Strong communication skills.
- Solid problem solving skills.
- Ability to work on night and overnight shifts.

**Benefits**
- Work from Anywhere, yes this remote base opportunity with the availability of hybrid options.
- We love flexibility Manage your own work schedule. We trust the people we hire.
- Competitive package.
- Paid time off.
- Fun benefits & perks that you will enjoy
- Trusting, ego-free and truth-seeking team members
- See something you want to improve? Awesome. We’re a flexible and collaborative team that is always learning and growing.
- Need more convincing? Check this out
- Convertedin is an equal employment opportunity employer such that all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity/expression, national origin or disability.



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