Customer Success Representative

3 days ago


مصر, Egypt Zeal Full time

**About Zeal**

We are an innovative London-born, Cairo-based startup backed by global strategic investors to empower brands to unlock the full potential of their customers by leveraging transactional data. We provide our merchants with world-class data, analytics & tools to better understand their customers and unlock the full potential of any new or existing customer.

**Our Culture**

We are a purpose-driven team. Our most important asset is an intellectual team that can innovate and execute. It's what moves us forward We believe that data-driven companies are built by impressive talents. So, we are always looking for analytical creative team players who want to support our mission in Egypt & the region.

**About the role**:
We are looking for a passionate Customer Success Representative who will partner with our clients and ensure their long-term success. This role is not focused on making sales, rather on developing relationships and supporting clients.

**As a Customer Success Representative at Zeal, you will**:

- Own the entire post-sales relationship with clients, including onboarding, training and technical support.
- Responsible for account management and serving as focal point of contact with clients.
- Responsible for the full training cycle and onboarding for new merchants.
- Collaborate with cross-functional teams to ensure a smooth onboarding and strong client experience
- Report and ensure that technical issues are resolved to the customer's satisfaction in a timely manner
- Know our products inside and out, illustrate the value to clients to ensure smooth adoption of our products and services
- Follow up with clients regularly to ensure needs are being met and identify opportunities
- Bachelor's degree in business or a related discipline
- 0-1 years of experience in Account Management
- Ability to manage multiple accounts while paying attention to details
- Excellent interpersonal skills, ability to fast learn and shine in a team
- Fluency in English is a must (written and verbal)

**What you'll love about us**:

- Our culture is casual, fun and social
- Work that stays at work: genuine work/life balance served here
- Health Benefits: Medical insurance
- Flexible Work Setup
- You will have the freedom to try new ideas & experiment



  • مصر, Egypt جراند كومينتى Full time

    Grand Community company is rapidly growing and expanding in the Businessmarket! We are seeking Unique Super Talents in SalesDepartmentto join our Family! We are Hiring the following Position for Immediate Hiring: - Job Title: Customer Success Representative Job Overview: As a Customer Success Representative, your primary responsibility is to ensure our...


  • مصر, Egypt FlairsTech Full time

    Details Required Experience 3 - 5 years - Department Customer Operations - Career LevelSpecialist Position Location Cairo **Skills**: customer service Customer Focus Requirements and responsibilities **Key Responsibilities**: - Develops Healthy Customer Relationship. - Acts as a Customer Advocate and point of contact. - Upsell services and products with...


  • مصر, Egypt FlairsTech Full time

    Cairo - 1 years Experience - Business Operations & Support Services Department **About the job**: **Requirements and responsibilities** Roles & Responsibilities - Develops Healthy Customer Relationship. - Acts as a Customer Advocate and point of contact. - Upsell services and products with the brand image - Review customer complaints and concerns and seek...


  • مصر, Egypt FlairsTech Full time

    Details Required Experience 3 Department Business Operations & Support Services Career Level Position Location Cairo **Skills**: - customer service Requirements and responsibilities **Key Responsibilities**: - Provide strategy and guidance to maximize product adoption and best practice adherence resulting in measurable business impact. - Meet & exceed...

  • Customer Success

    2 days ago


    مصر, Egypt Cloud 11 EG Full time

    **Your Career**: **Your Impact**: - Own overall relationship with assigned clients, which includes managing onboarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction. - Establish a trusted and strategic advisor relationship to help drive the continued value of our products and services. -...


  • مصر, Egypt Carrot Fertility Full time

    **About Carrot**: Carrot Fertility is the leading global fertility care platform, serving people of every age, race, income, sex, sexual orientation, gender, marital status, and geography. Trusted by hundreds of multinational employers, health plans, and health systems, Carrot's comprehensive clinical program delivers industry-leading cost savings for...


  • مصر, Egypt Unilode Full time

    **About Unilode** **Position Overview** The Customer Success Supervisor is a senior Customer Success Coordinator and transformational leader who is responsible for realizing continuous improvements. They focus on further enhancing our customer success for the Unilode community at their assigned station(s) through taking charge, resolving issues...


  • مصر, Egypt OTO Full time

    Hello from OTO, your passport to seamless shipping in the dynamic MENA landscape! As a multi-language, All-in-one Shipping Management Software, we're the navigational tool empowering e-commerce Stores and Omnichannel brands to dispatch their orders effortlessly through a vast network of 200+ shipping companies, both locally and globally. In the quest to...


  • مصر, Egypt Commvault Full time

    **About Commvault** Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks - keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data...


  • مصر, Egypt Commvault Full time

    **About Commvault** Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks - keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data...


  • مصر, Egypt One Tech Capital LLC Full time

    The customer success manager will be responsible for ensuring that the best user experience is met through being the voice of the customer for the company. Ultimately, you will work directly with users and a third party call center to help solve user problems and ensure their satisfaction. You will also work closely with other departments to ensure customer...


  • مصر, Egypt TTEC Full time

    Bilingual Customer Service Representative - German-English At TTEC, we're all about the Human Experience. Elevated. As a **Customer Service Representative - German-English** in **Cairo, Egypt**, you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company...


  • مصر, Egypt TTEC Full time

    Bilingual Customer Service Representative - French-English At TTEC, we're all about the Human Experience. Elevated. As a **Customer Service Representative - French-English** in **Cairo, Egypt**, you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company...


  • مصر, Egypt Orange Business Full time

    **About the role**: **Purpose of the job** Unified Communications market is changing fast with the tremendous usage of cloud base solution and Orange has a key role to play in this transformation. This drives to a deep change of the Operations approach (move from a reactive approach to a Customer Success approach on which proactivity is a key success...


  • مصر, Egypt Proliance General Contractors Full time

    **Proliance General Contractors**: **Client Success Representative (Remote)**: **Proliance General Contractors** is a licensed general contracting firm specializing in roofing, siding, solar, and windows. With over 50 years of combined experience, we are committed to providing exceptional service, professional installations, and exceeding client...


  • مصر, Egypt ArabyAds Full time

    We are looking for a Customer Success Specialist to help us improve the experience of our users. You will accomplish this by training and supporting our customers and resolving our customers’ pain points. - Analyzing customer issues, developing necessary actions, and ensuring optimal levels of customer satisfaction to provide appropriate support for the...


  • مصر, Egypt Vultara Inc. Full time

    **IMPORTANT!!!! Indeed has a bug which always displays "Pay" in USD currency. Our listed "pay" or "salary" is always in the listing country's local currency. Ignore "USD" or "$" anywhere you see in this job posting unless that position is listed for the US.** **Objectives of this role** - Own the entire relationship with assigned clients, including...


  • مصر, Egypt Sutherland Full time

    This is a full-time on-site role for a Customer Service Representative located in Sutherland Cairo, Egypt. The Customer Service Representative will be responsible for providing support to customers, ensuring their satisfaction, and enhancing their customer experience. The job duties include handling customer inquiries, resolving customer complaints,...


  • مصر, Egypt Microsoft Full time

    We are looking for a highly motivated and passionate **Customer Success Account Manager (CSAM)** to drive program management for Strategic accounts that have a significant number of key cross cloud workload engagements running concurrently. As the CSAM you will drive acceleration of cloud adoption from Pilot/MVP to production for customers’ cloud...


  • مصر, Egypt Sutherland Full time

    Role Description This is a full-time on-site role for a Customer Service Representative located in Sutherland Cairo, Egypt. The Customer Service Representative will be responsible for providing support to customers, ensuring their satisfaction, and enhancing their customer experience. The job duties include handling customer inquiries, resolving customer...