Customer Success Manager

2 days ago


مصر, Egypt Carrot Fertility Full time

**About Carrot**:
Carrot Fertility is the leading global fertility care platform, serving people of every age, race, income, sex, sexual orientation, gender, marital status, and geography. Trusted by hundreds of multinational employers, health plans, and health systems, Carrot's comprehensive clinical program delivers industry-leading cost savings for employers and award-winning experiences for millions of people worldwide. Whether there is a need for care through fertility preservation, male-factor infertility, pre-pregnancy, IVF, pregnancy and postpartum, adoption, gestational surrogacy, or menopause, Carrot supports members and their families through many of the most memorable and meaningful moments of their lives. With Carrot, you can pursue your possible.

**The Role**:
Carrot is seeking a Customer Success Manager to support new and existing Carrot customers, helping to drive retention, increase member engagement, and maintain high levels of customer satisfaction. The Customer Success Manager acts as a trusted advisor to HR benefits leaders, helps communicate the value of the Carrot product, and responds to customer needs, questions and requests.

**Our Customer Success Managers**:

- Proactively engage with customers to understand their needs, challenges, and objectives.
- Serve as the primary point of contact for your assigned accounts, fostering trust and confidence in our partnership. From onboarding through the full customer lifecycle
- Develop a deep understanding of the customer's business and industry to provide tailored solutions and advice.
- Work closely with customers to create and execute a success plan that aligns with their business objectives and maximizes the value they receive from our solutions.
- Act as a customer advocate within the company, representing their feedback and needs to relevant teams.
- Ensure timely resolution of customer issues, working closely across Carrot teams.
- Provide education and resources to customers to enable them to effectively use our products/services.
- Conduct regular check-ins to ensure customers are leveraging the full capabilities of our offerings.

**Minimum Qualifications**:

- 3+ years of professional experience in a Customer Success, Account Management, or Project Management role, ideally in a high-growth, start-up environment
- Enthusiasm for Carrot Fertility's mission and eagerness to become a part of our collaborative, friendly, and dynamic team
- Detail-oriented with strong analytical, writing, and communication skills
- Must be able to develop and grow relationships with customers
- Track record of high customer satisfaction
- Experience working with full lifecycle of customer success
- Fluency in written and spoken English

**Preferred Qualifications**:

- Experience with Salesforce or other CRM
- Some familiarity with Carrot's buyers (HR benefits leaders) is preferred, but not required
- Comfortable working in an fast paced environment; organized, diligent, and self-motivated
- Process-oriented with an automation/efficiency mindset; experience developing best practices, creating scalable systems and automating routine processes
- Ability to adopt a continuous improvement mindset and actively contribute to the processes and procedures of the Customer Success team

**Compensation**:
Carrot is committed to providing a competitive and holistic Total Rewards package designed to support our employees in all aspects of their life inside and outside of work, including health and wellness benefits, short
- and long-term incentives, parental leave, family-forming resources, and a competitive compensation package. Actual compensation is commensurate with experience and confirmed job-related skills.

**Why Carrot?**

Carrot has received national and international recognition for its pioneering work, including Best Diversity, Equity, & Inclusion Product from the Anthem Awards, Fast Company's Most Innovative Companies, CNBC's 100 Barrier Breaking Startups, and more. Carrot is regularly featured in media reporting on issues related to the future of work, women in leadership, healthcare innovation and diversity, equity, and inclusion, including MSNBC, The Economist, Bloomberg, The Wall Street Journal, CNBC, National Public Radio, Harvard Business Review, and more.



  • مصر, Egypt Commvault Full time

    **About Commvault** Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks - keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data...


  • مصر, Egypt Orange Business Full time

    **About the role**: **Purpose of the job** Unified Communications market is changing fast with the tremendous usage of cloud base solution and Orange has a key role to play in this transformation. This drives to a deep change of the Operations approach (move from a reactive approach to a Customer Success approach on which proactivity is a key success...


  • مصر, Egypt One Tech Capital LLC Full time

    The customer success manager will be responsible for ensuring that the best user experience is met through being the voice of the customer for the company. Ultimately, you will work directly with users and a third party call center to help solve user problems and ensure their satisfaction. You will also work closely with other departments to ensure customer...


  • مصر, Egypt Microsoft Full time

    We are looking for a highly motivated and passionate **Customer Success Account Manager (CSAM)** to drive program management for Strategic accounts that have a significant number of key cross cloud workload engagements running concurrently. As the CSAM you will drive acceleration of cloud adoption from Pilot/MVP to production for customers’ cloud...


  • مصر, Egypt Remote Technology, Inc. Full time

    **About Remote** **All of our positions are fully remote. You do not have to relocate to join us!** The Scale Customer Success Manager acts as the customer’s trusted advisor and advocate, at scale. The key to success in this role is to build and grow an ongoing healthy relationship with each customer and to preserve our current business and grow our...


  • مصر, Egypt ellaundry.com Full time

    We are currently hiring a Junior Customer Success Manager to be responsible (but not limited) for: - Receive sales orders via the different channels (calls/whatsapp/online) - Develops Healthy Customer Relationship - Evaluates and Analyze Customer Needs - Builds Trust and Transparency with Clients - Acts as a Customer Advocate - Encourages Customers to...


  • مصر, Egypt Staffaro Full time

    **Responsibilities**: - Build and manage relationships with clients by serving as their primary point of contact - Understand clients’ needs and provide support, assistance, and solutions as necessary - Collaborate with internal teams to ensure seamless client onboarding and ongoing support - Monitor and ensure clients’ satisfaction through regular...


  • مصر, Egypt FlairsTech Full time

    Details Required Experience 3 - 5 years - Department Customer Operations - Career LevelSpecialist Position Location Cairo **Skills**: customer service Customer Focus Requirements and responsibilities **Key Responsibilities**: - Develops Healthy Customer Relationship. - Acts as a Customer Advocate and point of contact. - Upsell services and products with...


  • مصر, Egypt RSA Full time

    **RSA - Digital Customer Success Manager** RSA provides trusted identity and access management for 12,000 organizations around the world, managing 25 million enterprise identities and providing secure, convenient access to millions of users. RSA specializes in empowering security-first organizations in financial services, healthcare, energy, technology...


  • مصر, Egypt Udacity Full time

    Udacity is on a mission to change lives, businesses and nations through **_radical_** talent transformation in digital technologies. We offer a unique and immersive online learning platform, powering corporate technical training in fields such as Artificial Intelligence, Machine Learning, Data Science, Autonomous Systems, Cloud Computing and more. Our...


  • مصر, Egypt citPEAK Full time

    citPEAK is extending their team in Cairo with a Customer Success Manager - German Account. Tasks - Advice and support users after they become customers. - Proactively demonstrate possible use cases and best practices. - Provide Technical and Product Support. - Responsible for developing customer relationships that promote retention and loyalty with existing...


  • مصر, Egypt RemotePass Full time

    We are a UAE-based startup, working remotely from all over the world. Our team is diversified and spread across 10+ different countries. We have the ambition to become a leading remote work enabler that simplifies the access to world class talents. We believe that anyone should be able to work anytime, anywhere. We are Backed by world class regional &...


  • مصر, Egypt DocuSign Full time

    **Company Overview**: DocuSign helps organizations connect and automate how they agree. Our flagship product, eSignature, is the world’s #1 way to sign electronically on practically any device, from virtually anywhere, at any time. Today, more than a million customers and a billion users in over 180 countries use DocuSign to accelerate the process of doing...


  • مصر, Egypt Instabug Full time

    **Job Purpose** Responsible for building and maintaining a strong relationship with our customers. **Responsibilities**: - Create the technical onboarding flow for new customers - Growth of customers: upselling - Build strong customer relationships, especially with key customer stakeholders - Work on retaining the customers you are accountable for -...


  • مصر, Egypt VMware Full time

    **Cloud Customer Success Manager (USA working hous/days)** **The Elevator Pitch: Why will you enjoy this new opportunity?** The most advanced companies in the world turn to VMware to manage, grow, and transform their business. When you work here, you’re connected to a global community of innovative, empowered employees working together to solve the most...


  • مصر, Egypt London Stock Exchange Group Full time

    Job Description A customer success manager (CSM) connects our clients to LSEG' s investment solutions, including desktop, analytics, and feeds. The CSM plays a vital role in ensuring that our customers fully leverage the value of LSEG by discovering and implementing workflow solutions while continuously providing guidance throughout the customer...


  • مصر, Egypt Maven Staffing Full time

    The Technical Support will primarily focus on data entry tasks, managing client information, and ensuring seamless onboarding experiences. Strong time management, interpersonal skills, and a background in IT and Customer Service are essential. Familiarity with SaaS environments is preferred, with bonus points for experience with GHL CRM (Go High...


  • مصر, Egypt ArabyAds Full time

    We are looking for a Customer Success Specialist to help us improve the experience of our users. You will accomplish this by training and supporting our customers and resolving our customers’ pain points. - Analyzing customer issues, developing necessary actions, and ensuring optimal levels of customer satisfaction to provide appropriate support for the...


  • مصر, Egypt Unilode Full time

    **About Unilode** **Position Overview** The Customer Success Supervisor is a senior Customer Success Coordinator and transformational leader who is responsible for realizing continuous improvements. They focus on further enhancing our customer success for the Unilode community at their assigned station(s) through taking charge, resolving issues...


  • مصر, Egypt GrubTech Full time

    **Who we are?** As the digital disruption of the F&B sector continues to build momentum and accelerate by the pandemic’s impact, the operators find themselves with archaic toolbox designed for traditional brick and mortar commerce. New business models born out of this transformation such as Cloud Kitchens and Virtual Brands have recently reached a...