Cloud Customer Success Manager

4 days ago


مصر, Egypt VMware Full time

**Cloud Customer Success Manager (USA working hous/days)**

**The Elevator Pitch: Why will you enjoy this new opportunity?**

The most advanced companies in the world turn to VMware to manage, grow, and transform their business. When you work here, you’re connected to a global community of innovative, empowered employees working together to solve the most critical technology challenges. The global VMware Professional Services Organization influences the success of each VMware implementation. The Professional Services team is dedicated to the success of the customer and their digital strategy.

As a Customer Success Manager, you will play a critical role in accelerating VMware’s growth in Software-as-a-Service (SaaS) software business by enabling customers to adopt our advanced products and technology and realize business value rapidly and successfully. Without you, our customers can’t capitalize on their investments in our solutions

**Success in the Role: What are the performance outcomes over the first 6-12 months you will work toward completing?**
- As a Customer Success Manager, you hold the responsibility for understanding customer’s roadmap and use cases, becoming a trusted advisor to assist them in realizing their cloud strategy and challenging customers to think in new and creative ways that enable them to maximize value in VMware.
- You will use your previous experience in customer success to drive proactive customer interactions resulting in a higher rate of product consumption. In doing this, you will be responsible for proactively identifying risks through risk mitigation plans and undertaking discovery and education activities to identify opportunities for EUC product usage across organizational functions.
- Within 30 days of employment, you will be able to leverage your unrivaled product knowledge and proven skills to help large organizations streamline deployment and improve operations of their VMware Cloud
- Within 60 days of employment, you will be able to lead upsell efforts by identifying additional use cases and positioning new solution offerings to clients all while driving organic growth and expansion within your assigned accounts.

**What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?**

Customer Value Realization
- Ensure customers’ needs and challenges are communicated and understood by executives and functional teams
- Drive resolution of problems or critical issues for assigned customers by aligning appropriate resources, including professional communication with all stakeholders
- Anticipate future customer needs and proactively reach out to resources at VMware to address them

Health Monitoring
- Conduct periodic touchpoints to measure customer satisfaction and product deployment levels.
- Meet with customers on a regular basis to proactively monitor deployment velocity and work towards addressing any deployment blockers.
- Leverage CS analytics for identifying predictive indicators of churn and take mitigating actions. The CS platform will also be used to monitor customer health scores
- Travel up to 10% of the time as might be needed

Adoption and Customer Retention
- Proactively review customer consumption and billing to help customers optimize their investment
- Share customer feedback with BUs and R&D for product development
- Help to identify, generate, and facilitate additional revenue leads and share with the account team.

**What is the leadership like for this role? What is the structure and culture of the team like?**

The hiring manager for this role is Waleed Salah, Senior Manager, Multi-cloud Customer Success, AMER SMEs. His expertise has been built from the frontlines with roles in Customer services, Customer Experience and Customer Success and in management of complex teams for the past fifteen years.

Waleed’s management philosophy is about encouraging everyone on the team to be independent thinkers and not feel like he is looking over their shoulder. Waleed looks for people who can think out-of-the-box and then execute on a good idea. Innovation = Creativity and Execution.

The core team is made up of 12 Multi-cloud Customer Success Managers. The team works on USA EST time zone which is 4:00pm to 12:30am Egypt time

**Where is this role located?**

Remote: this role is fully remote and can be done anywhere in Egypt

**What are the benefits and perks of working at VMware?**
- Employee Stock Purchase Plan
- Medical Coverage, Retirement, and Parental Leave Plans for All Family Types
- Generous Time Off Programs
- 40 hours of paid time to volunteer in your community
- Rethink's Neurodiversity program to support parents raising children with learning or behavior challenges, or developmental disabilities
- Financial contributions to your ongoing development (conference participation, trainings, course work, etc.)
- Wellness reimbursement and online fitness and wellbeing group classes



  • مصر, Egypt Orange Business Full time

    **About the role**: **Purpose of the job** Unified Communications market is changing fast with the tremendous usage of cloud base solution and Orange has a key role to play in this transformation. This drives to a deep change of the Operations approach (move from a reactive approach to a Customer Success approach on which proactivity is a key success...


  • مصر, Egypt VMware Full time

    **The Elevator Pitch: Why will you enjoy this new opportunity?** The most advanced companies in the world turn to VMware to manage, grow, and transform their business. When you work here, you’re connected to a global community of innovative, empowered employees working together to solve the most critical technology challenges. The global VMware...


  • مصر, Egypt Teradata Full time

    Customer Success Manager Government What You’ll Do In this role you will, own the account strategy for engagement, adoption and success planning. Manage and curate existing customer relationships leveraging strong executive relationships to drive business growth, customer value, satisfaction, and retention within the assigned accounts. Demonstrate...


  • مصر, Egypt RSA Full time

    **RSA - Digital Customer Success Manager** RSA provides trusted identity and access management for 12,000 organizations around the world, managing 25 million enterprise identities and providing secure, convenient access to millions of users. RSA specializes in empowering security-first organizations in financial services, healthcare, energy, technology...


  • مصر, Egypt Microsoft Full time

    We are looking for a highly motivated and passionate **Customer Success Account Manager (CSAM)** to drive program management for Strategic accounts that have a significant number of key cross cloud workload engagements running concurrently. As the CSAM you will drive acceleration of cloud adoption from Pilot/MVP to production for customers’ cloud...


  • مصر, Egypt One Tech Capital LLC Full time

    The customer success manager will be responsible for ensuring that the best user experience is met through being the voice of the customer for the company. Ultimately, you will work directly with users and a third party call center to help solve user problems and ensure their satisfaction. You will also work closely with other departments to ensure customer...


  • مصر, Egypt Udacity Full time

    Udacity is on a mission to change lives, businesses and nations through **_radical_** talent transformation in digital technologies. We offer a unique and immersive online learning platform, powering corporate technical training in fields such as Artificial Intelligence, Machine Learning, Data Science, Autonomous Systems, Cloud Computing and more. Our...


  • مصر, Egypt Remote Technology, Inc. Full time

    **About Remote** **All of our positions are fully remote. You do not have to relocate to join us!** The Scale Customer Success Manager acts as the customer’s trusted advisor and advocate, at scale. The key to success in this role is to build and grow an ongoing healthy relationship with each customer and to preserve our current business and grow our...


  • مصر, Egypt Staffaro Full time

    **Responsibilities**: - Build and manage relationships with clients by serving as their primary point of contact - Understand clients’ needs and provide support, assistance, and solutions as necessary - Collaborate with internal teams to ensure seamless client onboarding and ongoing support - Monitor and ensure clients’ satisfaction through regular...


  • مصر, Egypt ellaundry.com Full time

    We are currently hiring a Junior Customer Success Manager to be responsible (but not limited) for: - Receive sales orders via the different channels (calls/whatsapp/online) - Develops Healthy Customer Relationship - Evaluates and Analyze Customer Needs - Builds Trust and Transparency with Clients - Acts as a Customer Advocate - Encourages Customers to...


  • مصر, Egypt Canonical - Jobs Full time

    This role is an opportunity for a technologist with a passion for Linux and Cloud to build a career with Canonical and drive the success with those leveraging Ubuntu and open source products. If you have an affinity for open source development and a passion for technology, then you will enjoy working with some of the best people in the industry at...


  • مصر, Egypt FlairsTech Full time

    Details Required Experience 3 - 5 years - Department Customer Operations - Career LevelSpecialist Position Location Cairo **Skills**: customer service Customer Focus Requirements and responsibilities **Key Responsibilities**: - Develops Healthy Customer Relationship. - Acts as a Customer Advocate and point of contact. - Upsell services and products with...


  • مصر, Egypt Oracle Full time

    Cloud Adoption Engineer-220006QZ **Applicants are required to read, write, and speak the following languages**: English **Preferred Qualifications** **Job Summary**: Cloud Adoption is a newly-formed organization within EMEA Technology Cloud Engineering (TCE) group, having the mission to increase customer consumption growth by driving **fast activation**,...


  • مصر, Egypt Vultara Inc. Full time

    **Objectives of this role** - Own the entire relationship with assigned clients, including onboarding, implementation, training, adoption, retention, and satisfaction - Establish relationships as a trusted and strategic advisor to help ensure the continued value of our products and services - Develop and maintain customer-success strategies and best...


  • مصر, Egypt citPEAK Full time

    citPEAK is extending their team in Cairo with a Customer Success Manager - German Account. Tasks - Advice and support users after they become customers. - Proactively demonstrate possible use cases and best practices. - Provide Technical and Product Support. - Responsible for developing customer relationships that promote retention and loyalty with existing...


  • مصر, Egypt RemotePass Full time

    We are a UAE-based startup, working remotely from all over the world. Our team is diversified and spread across 10+ different countries. We have the ambition to become a leading remote work enabler that simplifies the access to world class talents. We believe that anyone should be able to work anytime, anywhere. We are Backed by world class regional &...


  • مصر, Egypt DocuSign Full time

    **Company Overview**: DocuSign helps organizations connect and automate how they agree. Our flagship product, eSignature, is the world’s #1 way to sign electronically on practically any device, from virtually anywhere, at any time. Today, more than a million customers and a billion users in over 180 countries use DocuSign to accelerate the process of doing...

  • Project Manager-cloud

    2 weeks ago


    مصر, Egypt Advansys Full time

    **Project Planning and Execution**: Develop comprehensive project plans, timelines, and budgets for cloud infrastructure migration projects. Coordinate with stakeholders to define project scope, objectives, and deliverables. Execute projects according to established methodologies and best practices, ensuring adherence to timelines and budget...


  • مصر, Egypt Maven Staffing Full time

    The Technical Support will primarily focus on data entry tasks, managing client information, and ensuring seamless onboarding experiences. Strong time management, interpersonal skills, and a background in IT and Customer Service are essential. Familiarity with SaaS environments is preferred, with bonus points for experience with GHL CRM (Go High...


  • مصر, Egypt London Stock Exchange Group Full time

    Job Description A customer success manager (CSM) connects our clients to LSEG' s investment solutions, including desktop, analytics, and feeds. The CSM plays a vital role in ensuring that our customers fully leverage the value of LSEG by discovering and implementing workflow solutions while continuously providing guidance throughout the customer...