Customer Success Representative
5 months ago
Grand Community company is rapidly growing and expanding in the Businessmarket
We are seeking Unique Super Talents in SalesDepartmentto join our Family
We are Hiring the following Position for Immediate Hiring:
- Job Title: Customer Success Representative
Job Overview:
As a Customer Success Representative, your primary responsibility is to ensure our customers have a positive and successful experience with our products or services. You will be the main point of contact for customers, helping them maximize the value they receive from our offerings and addressing any concerns or challenges they may encounter.
Key Responsibilities:
Onboarding and Training:
Guide new customers through the onboarding process.
Provide training sessions to ensure customers understand the features and functionalities of our products/services.
Create and maintain onboarding materials, tutorials, and documentation.
Relationship Building:
Develop strong relationships with customers to understand their needs and goals.
Regularly communicate with customers to gather feedback and assess satisfaction.
Act as a liaison between customers and internal teams to ensure customer needs are met.
Problem Resolution:
Proactively identify and address customer issues or concerns.
Collaborate with the technical support team to resolve technical issues promptly.
Escalate issues to appropriate teams and follow through until resolution.
Product Knowledge:
Stay up-to-date on product updates and enhancements.
Provide insights to the product development team based on customer feedback.
Assist customers in utilizing advanced features to enhance their experience.
Retention and Upselling:
Monitor customer usage and engagement to identify upselling opportunities.
Collaborate with the sales team to expand relationships and revenue streams.
Implement strategies to reduce churn and increase customer retention.
Customer Advocacy:
Identify satisfied customers willing to participate in case studies, testimonials, or referrals.
Foster a community of customer advocates who can positively promote our brand.
Leverage customer success stories for marketing and sales purposes.
Qualifications:
Bachelor's degree in Business, Marketing, or a related field.
Proven experience in a customer-facing role, preferably in customer success or account management.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and a proactive mindset.
Familiarity with CRM software and customer support tools.
Ability to work collaboratively with cross-functional teams.
Goal-oriented with a focus on customer satisfaction and business growth.
Attributes:
Empathetic: Understand and relate to the customer's perspective.
Proactive: Anticipate customer needs and address them before they become issues.
Detail-Oriented: Ensure accuracy and precision in all customer interactions.
Adaptable: Thrive in a dynamic and fast-paced environment.
**Benefits**:
Competitive salary
Health insurance and other benefits
Professional development opportunities
Flexible work arrangements
Positive and inclusive work culture
Benefits:
- Attractive Basic Salaries depend on experience
- Attractive commission scale
- Fresh leads
- Careerpath
- Supportive environment& teamwork
- Working with a ProfessionalTeam
WorkingConditions:
- Bachelor's degree is must.
- Competitive salary + incentives + commission + bonus
- 6 Working Days.
*one Day off Weekly.
- 8 hours including one hour break
- #Musthaveacar
- Experience 3 years at least in salesfieldis a Must.
- Excellent Communication skills.
Location: ElNozhamasrElgedida
If you believe you will get the job, then you got it already
We are waiting for your Curriculum Vitae
**Salary**: From E£18,000.00 per month
**Experience**:
- Customer Sucsses: 3 years (required)
-
Customer Success Representative
5 months ago
مصر, Egypt FlairsTech Full timeCairo - 1 years Experience - Business Operations & Support Services Department **About the job**: **Requirements and responsibilities** Roles & Responsibilities - Develops Healthy Customer Relationship. - Acts as a Customer Advocate and point of contact. - Upsell services and products with the brand image - Review customer complaints and concerns and seek...
-
Customer Success Representative
5 months ago
مصر, Egypt FlairsTech Full timeDetails Required Experience 3 Department Business Operations & Support Services Career Level Position Location Cairo **Skills**: - customer service Requirements and responsibilities **Key Responsibilities**: - Provide strategy and guidance to maximize product adoption and best practice adherence resulting in measurable business impact. - Meet & exceed...
-
Customer Success Manager
5 months ago
مصر, Egypt SITA Full time**Overview**: **_WELCOME TO SITA_** **Ready to redefine air travel? The journey starts here, with you at SITA.** **_ ABOUT THE ROLE & TEAM:_** One of the primary objectives of this role is to make SITA customers successful by partnering and advocating with them (up to Director level) on SITA Service Management solutions that will help our customers...
-
Customer Success Manager
5 months ago
مصر, Egypt SITA Switzerland Sarl Full timeOverview: **_ WELCOME TO SITA_** **Ready to redefine air travel? The journey starts here, with you at SITA.** **_ ABOUT THE ROLE & TEAM:_** One of the primary objectives of this role is to make SITA customers successful by partnering and advocating with them (up to Director level) on SITA Service Management solutions that will help our customers achieve...
-
Customer Success Specialist
5 months ago
مصر, Egypt OTO Full timeHello from OTO, your passport to seamless shipping in the dynamic MENA landscape! As a multi-language, All-in-one Shipping Management Software, we're the navigational tool empowering e-commerce Stores and Omnichannel brands to dispatch their orders effortlessly through a vast network of 200+ shipping companies, both locally and globally. In the quest to...
-
Customer Success Manager
5 months ago
مصر, Egypt Carrot Fertility Full time**About Carrot**: Carrot Fertility is the leading global fertility care platform, serving people of every age, race, income, sex, sexual orientation, gender, marital status, and geography. Trusted by hundreds of multinational employers, health plans, and health systems, Carrot's comprehensive clinical program delivers industry-leading cost savings for...
-
Customer Success Supervisor Cairo
6 months ago
مصر, Egypt Unilode Full time**About Unilode** **Position Overview** The Customer Success Supervisor is a senior Customer Success Coordinator and transformational leader who is responsible for realizing continuous improvements. They focus on further enhancing our customer success for the Unilode community at their assigned station(s) through taking charge, resolving issues...
-
Customer Success Specialist
5 months ago
مصر, Egypt OTO Full timeHello from OTO, your passport to seamless shipping in the dynamic MENA landscape! As a multi-language, All-in-one Shipping Management Software, we're the navigational tool empowering e-commerce Stores and Omnichannel brands to dispatch their orders effortlessly through a vast network of 200+ shipping companies, both locally and globally. In the quest to...
-
Customer Success Manager
5 months ago
مصر, Egypt Commvault Full time**About Commvault** Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks - keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data...
-
Manager, Customer Success
5 months ago
مصر, Egypt Commvault Full time**About Commvault** Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks - keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data...
-
Customer Success Manager
5 months ago
مصر, Egypt Orange Business Full time**About the role**: **Purpose of the job** Unified Communications market is changing fast with the tremendous usage of cloud base solution and Orange has a key role to play in this transformation. This drives to a deep change of the Operations approach (move from a reactive approach to a Customer Success approach on which proactivity is a key success...
-
Head of Customer Success
5 months ago
مصر, Egypt Zeal Full time**About Zeal**: Zeal is addressing the critical challenge of untapped transactional data. At the moment, whenever a transaction is processed on a POS terminal (payment card machine), physical retailers have no idea who the paying customer is, unless they use a loyalty program. Think of when you go to a supermarket and you pay by card, unless you go to a...
-
Customer Service Representative
5 months ago
مصر, Egypt TTEC Full timeCustomer Service Representative - Nights Bringing smiles is what we do at TTECfor you and the customer. As a **Customer Service Representative - Nights** supporting a USA program working in Cairo, Egypt, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and...
-
Customer Service Representative
5 months ago
مصر, Egypt TTEC Full timeCustomer Service Representative - Nights Bringing smiles is what we do at TTEC... for you and the customer. As a **Customer Service Representative - Nights** supporting a USA program working in Cairo, Egypt, you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and...
-
Customer Success Specialist
6 months ago
مصر, Egypt Vultara Inc. Full time**Objectives of this role** - Own the entire relationship with assigned clients, including onboarding, implementation, training, adoption, retention, and satisfaction - Establish relationships as a trusted and strategic advisor to help ensure the continued value of our products and services - Develop and maintain customer-success strategies and best...
-
Customer Success Specialist
5 months ago
مصر, Egypt ArabyAds Full timeWe are looking for a Customer Success Specialist to help us improve the experience of our users. You will accomplish this by training and supporting our customers and resolving our customers’ pain points. - Analyzing customer issues, developing necessary actions, and ensuring optimal levels of customer satisfaction to provide appropriate support for the...
-
Customer Success Specialist
5 months ago
مصر, Egypt Vultara Inc. Full time**IMPORTANT!!!! Indeed has a bug which always displays "Pay" in USD currency. Our listed "pay" or "salary" is always in the listing country's local currency. Ignore "USD" or "$" anywhere you see in this job posting unless that position is listed for the US.** **Objectives of this role** - Own the entire relationship with assigned clients, including...
-
Customer Success Specialist
5 months ago
مصر, Egypt Vultara Inc. Full time**IMPORTANT!!!! Indeed has a bug which always displays "Pay" in USD currency. Our listed "pay" or "salary" is always in the listing country's local currency. Ignore "USD" or "$" anywhere you see in this job posting unless that position is listed for the US.** **Objectives of this role** - Own the entire relationship with assigned clients, including...
-
Customer Success Specialist
6 months ago
مصر, Egypt Chefaa Full time**Responsibilities**: - Responsible for handling customer inquiries and concerns through our inbound/outbound channels. - Tracking customer experiences across online and offline channels, devices, and touchpoints. - Work in conjunction with various departments and team members to enhance customer services, brand awareness& retention. - Ensure customer...
-
Customer Success Manager
5 months ago
مصر, Egypt London Stock Exchange Group Full timeA Customer Success Manager (CSM) connects our clients to LSEG' s investment solutions, including desktop, analytics, and feeds. The CSM plays a vital role in ensuring that our customers fully leverage the value of LSEG by discovering and implementing workflow solutions while continuously providing guidance throughout the customer journey. This is a...