Customer Success Representative

7 months ago


مصر, Egypt جراند كومينتى Full time

Grand Community company is rapidly growing and expanding in the Businessmarket
We are seeking Unique Super Talents in SalesDepartmentto join our Family

We are Hiring the following Position for Immediate Hiring:
- Job Title: Customer Success Representative

Job Overview:
As a Customer Success Representative, your primary responsibility is to ensure our customers have a positive and successful experience with our products or services. You will be the main point of contact for customers, helping them maximize the value they receive from our offerings and addressing any concerns or challenges they may encounter.

Key Responsibilities:
Onboarding and Training:
Guide new customers through the onboarding process.

Provide training sessions to ensure customers understand the features and functionalities of our products/services.

Create and maintain onboarding materials, tutorials, and documentation.

Relationship Building:
Develop strong relationships with customers to understand their needs and goals.

Regularly communicate with customers to gather feedback and assess satisfaction.

Act as a liaison between customers and internal teams to ensure customer needs are met.

Problem Resolution:
Proactively identify and address customer issues or concerns.

Collaborate with the technical support team to resolve technical issues promptly.

Escalate issues to appropriate teams and follow through until resolution.

Product Knowledge:
Stay up-to-date on product updates and enhancements.

Provide insights to the product development team based on customer feedback.

Assist customers in utilizing advanced features to enhance their experience.

Retention and Upselling:
Monitor customer usage and engagement to identify upselling opportunities.

Collaborate with the sales team to expand relationships and revenue streams.

Implement strategies to reduce churn and increase customer retention.

Customer Advocacy:
Identify satisfied customers willing to participate in case studies, testimonials, or referrals.

Foster a community of customer advocates who can positively promote our brand.

Leverage customer success stories for marketing and sales purposes.

Qualifications:
Bachelor's degree in Business, Marketing, or a related field.

Proven experience in a customer-facing role, preferably in customer success or account management.

Excellent communication and interpersonal skills.

Strong problem-solving abilities and a proactive mindset.

Familiarity with CRM software and customer support tools.

Ability to work collaboratively with cross-functional teams.

Goal-oriented with a focus on customer satisfaction and business growth.

Attributes:
Empathetic: Understand and relate to the customer's perspective.

Proactive: Anticipate customer needs and address them before they become issues.

Detail-Oriented: Ensure accuracy and precision in all customer interactions.

Adaptable: Thrive in a dynamic and fast-paced environment.

**Benefits**:
Competitive salary

Health insurance and other benefits

Professional development opportunities

Flexible work arrangements

Positive and inclusive work culture

Benefits:
- Attractive Basic Salaries depend on experience
- Attractive commission scale
- Fresh leads
- Careerpath
- Supportive environment& teamwork
- Working with a ProfessionalTeam

WorkingConditions:
- Bachelor's degree is must.
- Competitive salary + incentives + commission + bonus
- 6 Working Days.
*one Day off Weekly.
- 8 hours including one hour break
- #Musthaveacar
- Experience 3 years at least in salesfieldis a Must.
- Excellent Communication skills.

Location: ElNozhamasrElgedida

If you believe you will get the job, then you got it already

We are waiting for your Curriculum Vitae

**Salary**: From E£18,000.00 per month

**Experience**:

- Customer Sucsses: 3 years (required)



  • مصر, Egypt Studygram Worldwide Education Full time

    Develop students' awareness of study abroad opportunities - Provide advice on suitable universities and majors based on applicants’ previous academic performance and financial abilities. - Represent Universities at Education Fairs/info-sessions/School visits as well as at the local and partner’s Events. - Listen Actively and respond promptly to students'...


  • مصر, Egypt FlairsTech Full time

    Cairo - 1 years Experience - Business Operations & Support Services Department **About the job**: **Requirements and responsibilities** Roles & Responsibilities - Develops Healthy Customer Relationship. - Acts as a Customer Advocate and point of contact. - Upsell services and products with the brand image - Review customer complaints and concerns and seek...


  • مصر, Egypt Instabug Full time

    Description **About the Role**: A Customer Success Manager is responsible for ensuring the success of our most strategic customers by developing relationships that promote retention and loyalty. Their job is to work closely with customers to ensure that customers are satisfied with the services they receive and to mitigate any...


  • مصر, Egypt SITA Full time

    **Overview**: **_WELCOME TO SITA_** **Ready to redefine air travel? The journey starts here, with you at SITA.** **_ ABOUT THE ROLE & TEAM:_** One of the primary objectives of this role is to make SITA customers successful by partnering and advocating with them (up to Director level) on SITA Service Management solutions that will help our customers...


  • مصر, Egypt SITA Switzerland Sarl Full time

    Overview: **_ WELCOME TO SITA_** **Ready to redefine air travel? The journey starts here, with you at SITA.** **_ ABOUT THE ROLE & TEAM:_** One of the primary objectives of this role is to make SITA customers successful by partnering and advocating with them (up to Director level) on SITA Service Management solutions that will help our customers achieve...


  • مصر, Egypt Instabug Full time

    Description A Commercial Customer Success Manager is responsible for ensuring the success of all our self-serve customers by developing campaigns that promote Upselling/ Retention and Loyalty. Their job is to work closely with customers to ensure that customers are satisfied with the services they receive and to mitigate any risks and minimize customer...


  • مصر, Egypt OTO Full time

    Hello from OTO, your passport to seamless shipping in the dynamic MENA landscape! As a multi-language, All-in-one Shipping Management Software, we're the navigational tool empowering e-commerce Stores and Omnichannel brands to dispatch their orders effortlessly through a vast network of 200+ shipping companies, both locally and globally. In the quest to...


  • مصر, Egypt Carrot Fertility Full time

    **About Carrot**: Carrot Fertility is the leading global fertility care platform, serving people of every age, race, income, sex, sexual orientation, gender, marital status, and geography. Trusted by hundreds of multinational employers, health plans, and health systems, Carrot's comprehensive clinical program delivers industry-leading cost savings for...


  • مصر, Egypt Unilode Full time

    **About Unilode** **Position Overview** The Customer Success Supervisor is a senior Customer Success Coordinator and transformational leader who is responsible for realizing continuous improvements. They focus on further enhancing our customer success for the Unilode community at their assigned station(s) through taking charge, resolving issues...


  • مصر, Egypt OTO Full time

    Hello from OTO, your passport to seamless shipping in the dynamic MENA landscape! As a multi-language, All-in-one Shipping Management Software, we're the navigational tool empowering e-commerce Stores and Omnichannel brands to dispatch their orders effortlessly through a vast network of 200+ shipping companies, both locally and globally. In the quest to...


  • مصر, Egypt ServerHub Full time

    DO YOU HAVE WHAT IT TAKES? ServerHub is seeking dedicated and motivated individuals who are looking for a prosperous career in the Cloud Services Industry. We are a small company and we are currently experiencing growth in our industry, we are working hard to make sure this growth is consistent and beneficial to our team. If you have the determination and...


  • مصر, Egypt Commvault Full time

    **About Commvault** Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks - keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data...


  • مصر, Egypt Orange Business Services Full time

    **About the role**: **Purpose of the job** Unified Communications market is changing fast with the tremendous usage of cloud base solution and Orange has a key role to play in this transformation. This drives to a deep change of the Operations approach (move from a reactive approach to a Customer Success approach on which proactivity is a key success...


  • مصر, Egypt Commvault Full time

    **About Commvault** Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks - keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data...


  • مصر, Egypt One Tech Capital LLC Full time

    The customer success manager will be responsible for ensuring that the best user experience is met through being the voice of the customer for the company. Ultimately, you will work directly with users and a third party call center to help solve user problems and ensure their satisfaction. You will also work closely with other departments to ensure customer...


  • مصر, Egypt Microsoft Full time

    This Customer Success Manager (Platform focused) role will cover managed Modern Work customers across Middle East & Africa (MEA). This is an exciting role that will drive usage and consumption of customer owned workloads that will create bonds with our Enterprise customers and will fuel customer success, retention, growth, renewal and inoculate us against...


  • مصر, Egypt Pelcro Full time

    Pelcro is an enterprise-class subscription and membership management platform with clients across the globe. We support diverse industries such as Media, SaaS, Wellness, Subscription boxes, E-Learning and more! Our mission is to help drive new opportunities for online businesses by providing a simple solution for reoccurring payments and plans. We know the...


  • مصر, Egypt Orange Business Full time

    **About the role**: **Purpose of the job** Unified Communications market is changing fast with the tremendous usage of cloud base solution and Orange has a key role to play in this transformation. This drives to a deep change of the Operations approach (move from a reactive approach to a Customer Success approach on which proactivity is a key success...


  • مصر, Egypt Zeal Full time

    **About Zeal**: Zeal is addressing the critical challenge of untapped transactional data. At the moment, whenever a transaction is processed on a POS terminal (payment card machine), physical retailers have no idea who the paying customer is, unless they use a loyalty program. Think of when you go to a supermarket and you pay by card, unless you go to a...


  • مصر, Egypt Vultara Inc. Full time

    **Objectives of this role** - Own the entire relationship with assigned clients, including onboarding, implementation, training, adoption, retention, and satisfaction - Establish relationships as a trusted and strategic advisor to help ensure the continued value of our products and services - Develop and maintain customer-success strategies and best...