Customer Success Representative
5 months ago
Details
Required Experience 3
Department Business Operations & Support Services
Career Level
Position Location Cairo
**Skills**:
- customer service
Requirements and responsibilities
**Key Responsibilities**:
- Provide strategy and guidance to maximize product adoption and best practice adherence resulting in measurable business impact.
- Meet & exceed renewal and expansion forecasts and quotas for existing accounts.
- Identify new opportunities and areas for growth and expansion.
- Understand Customers’ goals and objectives.
- Utilize resources offered by internal cross-functional counterparts in Support, Services, Product, Marketing and Sales to help customers grow and mature.
- Assess and track customer health, communicating what's working and what's not through regular pulse updates.
- Be the Customer advocate for new product ideas or product issue resolution, while managing reasonable customer expectations.
**Job Requirements**:
- Self-starter mentality with an ability to thrive in a fast-paced environment
- Strong organizational and time management skills and the ability to manage multiple customers and projects simultaneously
- 3+ years in client-facing roles for software companies, or other relevant work experience
- Bachelor’s Degree or an additional 2+ years of additional experience working in a customer success role in the SaaS/Enterprise Software industry
- Familiar with industry terminology, strategies and best practices across legal, professional services, healthcare/life sciences, and enterprise software in general.
- Excellent written and oral communication skills with a wide range of audiences.
- A bias towards action and an ability to work independently and as part of a distributed remote team.
- Innovative and assertive, with the ability to pick up new technologies and assess situations quickly.
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