Digital Customer Service Specialist

3 days ago


مصر, Egypt Anasia Full time

**Digital Customer Service Specialist**

**Job Type**: Full Time

**Location**: Cairo, Egypt **Category**: Customer Service

**Qualifications**:

- Bachelor’s degree
- Excellent communication skills
- Problem-solving skills
- Ability to multitask and prioritize effectively
- Proficiency in using various social media platforms
- Experience in social media moderation
- Understanding of social media best practices and trends
- Collaborative mindset with the marketing and Customer Service teams

**Responsibilities**:

- Strive to provide exceptional customer service and ensure customer satisfaction. Show empathy and professionalism in all customer interactions, actively seeking to understand and meet their needs. Follow up with customers to ensure their concerns are resolved and maintain a high level of customer satisfaction.
- Stay informed about our products, services, and policies to effectively address customer inquiries and provide accurate information.
- Engage in outbound sales calls to potential customers, promoting our products or services and converting leads into sales.
- Market for Anasia shop through upselling during calls.
- Monitor and moderate client interactions on various social media platforms to maintain a professional and respectful online environment.
- Engage with clients in a proactive and helpful manner, providing accurate information and addressing any concerns or issues raised.
- Implement strategies to foster positive client interactions and enhance customer satisfaction through social media platforms.
- Collaborate with the marketing team to develop and execute social media campaigns and initiatives aimed at promoting client engagement and retention.



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