Customer Experience Specialist

Track record of tracking, coordinating and supporting multiple tasks or projects using frameworks, mechanisms and techniques. - Standards-focused with a strong ability to establish and maintain standardization and structure within a team. - Excellent written and verbal communications skills with an ability to interact with senior program managers. -...

Excellent written and verbal communications skills with an ability to interact with senior stakeholders. - Bar-raising stakeholder management and organization skills. Track record of working with senior stakeholders. - Ability to get hands dirty in the detail but can also see the bigger picture. - Ability to effectively manage multiple workstreams at the...

**Role Brief**: Acts as a POC for all Live Chat & Community Support Teams inquiries and processes concerns, provides guidance, support, and assistance to the team members as needed, while also acting as an advocate for our customers and team members with other departments as needed. **What you will be working on here in Koinz**: - Provides support to...

**Job Purpose** **Key Accountabilities** - Develop and maintain strong relationships with customers, serving as their primary point of contact. - Actively engage with customers to understand their needs, address concerns, and identify opportunities for growth and upselling. - Provide timely and effective support to customers, resolving their issues,...

Manage large amounts of incoming phone calls. - Generate sales leads. - Identify and assess customers’ needs to achieve satisfaction. - Build sustainable relationships and trust with customer accounts through open and interactive communication. - Provide accurate, valid and complete information by using the right methods/tools. - Meet personal/customer...

Our Customer Experience team in Abgad are one of our frontliners! As part of the team, you'll be our customers' problem solver after becoming their friend. By building rapport, understanding their concerns, working closely with internal teams to get their issues resolved, you'll convert passive customers into clients and angry customers into friends and...

BTECH, a leading omni-channel retailer of consumer electronics and home appliances in Egypt, is looking for a People Experience Specialist to join our dynamic HR team. As a People Experience Specialist, you will play a key role in providing exceptional employee support and contributing to the overall employee experience at BTECH. We are seeking a highly...

We are looking for a Customer Support Specialist to assist our customers with technical problems when using our product. Customer Support Specialist responsibilities include resolving customer queries and recommending solutions. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’...

**Customer Operations Specialist for an Egyptian customer** **Title**:Customer Operations Specialist** **Industry: Fintech** **Position Type: Full-Time** **Location: Sheikh Zayed** **About the job**: We are seeking an enthusiastic and dedicated customer service/operations specialist to enhance our customer experiences. You will be tracking all points of...

CEQUENS is a leading provider of cloud communication solutions, and we are currently seeking a Customer Support Specialist to join our team. As a Customer Support Specialist, you will be the primary point of contact for our customers, assisting them with any inquiries, technical issues, or concerns they may have. **Responsibilities**: - Provide timely and...

Job Description & Specification: - **Job Title**: Customer Experience Learning & Development (L&D) Specialist.**Responsibilities**: Learning & Development (L&D), Process Excellent / Continuous Improvement, CE Business Control, QDM L&D, QDM Methods and Tools, QDM Education & Awareness, ISO Compliance & Coordination, Policy & Procedure Adherence & Promotion,...

Specialist, Customer Services Join us as a Customer Services Specialist on our Product Services team in Cairo to do the best work of your career and make a profound social impact. What you’ll achieve As a Customer Services Analyst, you will be the customer advocate, ensuring complex issues are taken care of quickly and efficiently while providing the...

**Job Purpose**: Maintaining customer relationships and execution process as well as offering the optimum customer experience **Responsibilities**: - Managing and executing customer bookings against space and equipment availability. - Managing and executing documentation process. - Managing and executing invoicing and BL Delivery. - Completing required...

**Job Purpose**: Maintaining customer relationships and execution process as well as offering the optimum customer experience **Responsibilities**: - Managing and executing customer bookings against space and equipment availability. - Managing and executing documentation process. - Managing and executing invoicing and BL Delivery. - Completing required...

You work efficiently, multitask and address customers with a positive & can-do attitude to offer the most amazing, friendly, and helpful CX. You are an excellent listener, passionate and empathetic and utilize these strong assets to ensure positive communication when dealing with all stakeholders internally & externally, especially with our lovely customers....

We are looking for a Customer Success Specialist to help us improve the experience of our users. You will accomplish this by training and supporting our customers and resolving our customers’ pain points. - Analyzing customer issues, developing necessary actions, and ensuring optimal levels of customer satisfaction to provide appropriate support for the...

**About Us** Service First CX is a World Class Multinational Company with strategic locations around the globe providing an elevated Customer Experience to benefit businesses with exceptional customer engagement. This is a full-time Job on-site for a Loan Specialist located in New Cairo. The Loan Specialist will be responsible for Handling all activities...

**Customs Senior Specialist** The Customs Senior Specialist will take care of different customs compliance matters for the Siemens entities and supporting the implementation of Siemens’ internal tools. Also, he will be liaising closely with local finance, accounting, and tax teams as well as customs clearance brokers. This will include: - Support the...

Fluent in Arabic and English - Bachelor’s degree, or 2+years relevant Amazon experience - 2+ years training experience in an adult learning environment - Demonstrated experience developing training material, job aids and online tutorials - Knowledge of adult learning and training practices - Strong knowledge of Amazon culture - Proficient in Microsoft...

We are looking for a qualified Customer Excellence Specialist to organise and supervise the transport of all orders and ensure that our customers are overall satisfied. **YOUR ROLE **:As a Customer Excellence Specialist, you act as the customer's front line support by providing information and answering questions while building and maintaining a strong and...