Customer Experience Specialist

Excellent written and verbal communications skills with an ability to interact with senior stakeholders. - Bar-raising stakeholder management and organization skills. Track record of working with senior stakeholders. - Ability to get hands dirty in the detail but can also see the bigger picture. - Ability to effectively manage multiple workstreams at the...

**Role Brief**: Acts as a POC for all Live Chat & Community Support Teams inquiries and processes concerns, provides guidance, support, and assistance to the team members as needed, while also acting as an advocate for our customers and team members with other departments as needed. **What you will be working on here in Koinz**: - Provides support to...

**Job Purpose** **Key Accountabilities** - Develop and maintain strong relationships with customers, serving as their primary point of contact. - Actively engage with customers to understand their needs, address concerns, and identify opportunities for growth and upselling. - Provide timely and effective support to customers, resolving their issues,...

BTECH, a leading omni-channel retailer of consumer electronics and home appliances in Egypt, is looking for a People Experience Specialist to join our dynamic HR team. As a People Experience Specialist, you will play a key role in providing exceptional employee support and contributing to the overall employee experience at BTECH. We are seeking a highly...

**Customer Operations Specialist for an Egyptian customer** **Title**:Customer Operations Specialist** **Industry: Fintech** **Position Type: Full-Time** **Location: Sheikh Zayed** **About the job**: We are seeking an enthusiastic and dedicated customer service/operations specialist to enhance our customer experiences. You will be tracking all points of...

We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. **Responsibilities**: - Act as Single Point of Contact...

CEQUENS is a leading provider of cloud communication solutions, and we are currently seeking a Customer Support Specialist to join our team. As a Customer Support Specialist, you will be the primary point of contact for our customers, assisting them with any inquiries, technical issues, or concerns they may have. **Responsibilities**: - Provide timely and...

You work efficiently, multitask and address customers with a positive & can-do attitude to offer the most amazing, friendly, and helpful CX. You are an excellent listener, passionate and empathetic and utilize these strong assets to ensure positive communication when dealing with all stakeholders internally & externally, especially with our lovely customers....

**About Us** Service First CX is a World Class Multinational Company with strategic locations around the globe providing an elevated Customer Experience to benefit businesses with exceptional customer engagement. This is a full-time Job on-site for a Loan Specialist located in New Cairo. The Loan Specialist will be responsible for Handling all activities...

We are looking for a Customer Success Specialist to help us improve the experience of our users. You will accomplish this by training and supporting our customers and resolving our customers’ pain points. - Analyzing customer issues, developing necessary actions, and ensuring optimal levels of customer satisfaction to provide appropriate support for the...

Job Title: Portuguese Customer Success Specialist **Job Description**: The Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level of product or service...

**Customer Service/Support** **Location** - Giza, Egypt*** Job Title: Operations Support (Customer Experience Continuous Improvement Specialist) (Team leader level) (BPO) **Job Description**: Position in family will impact accountabilities such that Associate levels may complete some tasks under guidance and may have responsibility for less complex tasks....

Job Summary: The purpose of this role is to handle the management and processing of transactional activity for the CRM team, including, but not restricted to, Order Entry, Documentation creation, Complaint handling, Delivery creation, Forecast entry and Invoicing. The key goal of the role is to satisfy the customers’ requirements in a consistent, efficient...

Job Title: Customer Success Specialist - German **Job Description**: The Customer Success Specialist supports an existing customer base with a moderate level of complexity to cultivate and build strong customer relationships over the customer lifecycle, while ensuring customer satisfaction and engagement. Responsible for developing an excellent level...

Hello from OTO, your passport to seamless shipping in the dynamic MENA landscape! As a multi-language, All-in-one Shipping Management Software, we're the navigational tool empowering e-commerce Stores and Omnichannel brands to dispatch their orders effortlessly through a vast network of 200+ shipping companies, both locally and globally. In the quest to...

Job Title: Customer Success Specialist - French **Job Description**: **Job Purpose** The Customer Success Specialist supports an existing customer base with a moderate level of complexity to cultivate and build strong customer relationships over the customer lifecycle, while ensuring customer satisfaction and engagement. Responsible for developing an...

**Customer Service/Support** **Location** - Giza, Egypt*** Job Title: Associate Customer Success Specialist - Spanish **Job Description**: The Associate Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This...

**Customer Service/Support** **Location** - Giza, Egypt*** Job Title: Associate Customer Success specialist - French **Job Description**: The Associate Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This...

**Position Snapshot**: Location: Cairo, Egypt Company: Nestlé Egypt Full-time **Position Summary**: The Customs Clearance Specialist significantly contributes to the top and bottom-line target’s achievement by continuously ensuring on time availability of finished goods and raw materials (at an optimal cost) by maintaining an optimal lead time and cost,...

**A leading Hijab brand is hiring Customer Support Specialist** **About the company**: Worood's journey began in 2020 aiming to fill the market-gap for high quality, premium Hijabs that are more than just a garment, but a reflection of an individual's style. Today, Worood has bloomed as a leading brand renowned for its innovative designs and unwavering...