Customer Service Head

4 months ago


مصر, Egypt EGBank Full time

Achieve the assigned targets for the Branch in both assets and liabilities to ensure that targets are met through walk-in customers, relationship building, existing customer base, companies and new to bank clients in a transparent & ethical way.

Identify customer basic needs and Provide the individual customers with basic information on all Bank’s product and service to increase customer awareness and ensure high level of quality service.

Handle customers queries and complaints and ensure effective closure within the set TAT to ensure a high level of quality service

Contribute with the Branch Manager in setting the sales plan, daily sales activities and action plan to market and sell the bank's products and services in addition to maintaining a solid relationship with important/sensitive customers while Identifying promising prospects to increase the portfolio and ensure a continuous flow of sales revenue.

Coaches and advises subordinates on how to target and increase sales opportunities by providing the necessary guidance and support to promote a sales and service driven culture.

Transfer knowledge, provide guidance, influence and act as a role model to subordinates and younger staff and ensure that all new hires learning process is applied smoothly.

Prepare and submit daily sales reports including sales activities and call reports to the Branch Manager to track daily sales performance and achievements versus the set budget in addition to providing any required recommendations when needed.



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