Head of Cloud Software Services

6 months ago


مصر, Egypt Ericsson Full time

**About this opportunity**

The role of “Head of CSS - Egypt” has the overall business responsibility for Cloud Software Services (Products and Services) in Egypt and is a part of Customer Unit as well as a member of the Market Area CSS Leadership Teams. This position is encouraged to drive customer dialogues at VP and GM level, to contribute to the customer Cloud Software Services Business, to grow Ericsson’s CSS footprint and to maintain solution delivery aligned with the global standards. You are expected to drive new business development on top of the existing installed base, in the areas of Digital Transformation and 5G monetization.

**What you will do**
- Develop a farming strategy for the customers’ ongoing business to expand the business demonstrating local and global capabilities to participate to generating upsell and cross-sell opportunities rapidly growing project scope in other domains or type of services or product.
- Ensure the continuity from pre-sales to delivery, actively seek to improve top and bottom lines with due consideration to customer happiness and Ericsson’s business objectives
- You shall work within a given software and services sales objectives and be responsible & accountable to drive, plan and lead pro-active sales engagement for the customer unit, together with the account organization.
- Responsible and accountable for delivering the complex projects, in the forms of project delivery, DevOps, Agile methodologies and etc. Adhering to Ericsson and global project delivery standards is a must.
- Ensuring successful deliveries of BSS projects with extensive technical knowledge and responsible in securing and rapidly growing the business
- Responsible for driving and supporting services sales.
- Leading a complex organization with direct people leadership responsibility.
- Building a strong Customer Relationship at Senior Management
- Accountable for competence and resource management for the unit.
- Leading, mentor and nurturing the KA team in CU with regards to the CSS agenda.

**You will bring**
- Education: M.SC, MBA or equivalent through experience
- University degree in Business or Engineering/ICT.
- Minimum 10-15 years of experience in managerial positions within the telecom and/or ICT industry
- Experience in domain of Cloud Software Services and market insight
- Deep understanding of Service Delivery process, models, and strategy
- Knowledge of the sales process
- Excellent social and communication skills
- Strong financial competence and skills
- Ability to formulate strategies and concepts
- Ability to attract, develop and retain competence
- Ability to be a phenomenal partner at C-Level internally and externally.
- People leadership, senior capability in leading and inspiring change in an organization with multiple customers
- Thought leadership and commercial understanding as needed to identify short
- and long-term business priorities

**Why join Ericsson?**

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and creativity to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

**What happens once you apply?**

Click Here to find all you need to know about what our typical hiring process looks like.

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.

Primary country and city: Egypt (EG) || Egypt : Cairo : Smart Village
Req ID: 737399



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