Team Manager
9 months ago
**About the role**:
Reporting to the Head of Evolution Platforms Expertise Egypt.
As the Head of the Hyperscalers Team under the Cloud Native organization, you will be responsible for ensuring top-quality operational management of all Build and Run Activities, plus full responsibility for Operation resources along the SREs and Operation Leads who will be reporting to you directly to work with different vendors for customer interlocking with OCB.
**Operational Excellence**:
- Accountable to achieve and exceed the agreed set of operational KPIs individually and collectively.
- Manage the day-to-day activities of the Managed Applications Team and Application Specialists.
- Ensure performance tracking and visibility to local management, and to the function lead regularly, including a review of the team members' performance.
- Ensure the team skills are under continuous development, by understanding/anticipating the customer demands and responding with the appropriate training and development plans.
- Ensure productive utilization of the team resources by encouraging and participating in efficiency and automation initiatives.
**Quality Objectives**:
- Ensure customer satisfaction is continuously achieved and maintained.
- Ensure the highest level of quality is delivered during the incident and changes lifecycle to our customers.
- Own or contribute to the service improvement plans internally or externally; in the customer context, or on the process level.
- Work closely with the service delivery and operational teams to ensure team readiness from the build to the run.
- Ensure a high level of autonomy for the team members in managing the customer context
- Review and maintain a strong and resilient team structure
**Relationships and interlocks**:
- Working closely with GDO management teams, Practice, SREs, SDMs, Incident Managers, Process Owners, operational teams inside/outside GDO; and the support functions
- Ensuring fluid interlocks are in place between the Service Desk team and the rest of the organization.
**About you**:
**Skill Profile**
- BSc degree in Engineering or equivalent.
- Proven successful experience in team management.
- ITIL foundation or intermediate certified or equivalent.
- Strong customer focus.
- Strong and agile team player.
- Strong reporting and tracking experience.
- Ability to balance between business and people requirements.
- Solid business strategies experience on Cloud Native Services is important
**Additional Information**
Strong background in Hyperscaler technologies and Public cloud technologies like:
- Flexible Engine
- VMware technologies
- Azure Cloud
- GCP
- AWS
Proven Experience with big international customers in such domains.
**Additional information**:
- Solid business strategies experience on Cloud Native Services is important
- Proven Experience with big international customers on such similar domains.
**Contract**:
Regular
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