Uc Pm Team Manager
5 days ago
**About the role**:
He / She will be in Charge of:
**Leadership and management of the team**
**In close cooperation with the ESC management team build vision and strategy, derived from the corporate strategy**
**Communicate strategic plan to all team members and ensure their full understanding and support**
**Assign resources to the customer projects and follow up the project execution carefully and closelyForecast team requirements and development needs.**
**Train and develop resources to provide or maintain the level of professionalism and competence required by the business (both hard
- and soft-skills)**
**Act as the first point of escalation for UC PM team; provide guidelines and support to the team members regarding major issues including operational escalations**
**Overall responsibilities**
- Manage the resource and work schedule by performing workload analysis and hiring new resources if needed
- Review the team performance, KPIs, productivity to ensure customer satisfaction.
- Schedule Team training; leave requests,, bonus plan and overall staffing requirements.
- Establish intensive/regular meetings with customers and business partners to follow-up projects
- Conduct employee performance reviews in accordance with company policy and develop the work process and improve the overall performance of the team.
- Manage some Escalations or customer complaints and working on the solution with the team members.
- Provide periodic reports about team performance or any ongoing issues.
**About you**:
Education, Qualification:
B.Sc. Communication or Computer Engineering degree ;
Fluent in English (French and / or other foreign languages is a plus)
PMP cerified or any equlivlant certificate
MBA / master degree or equivalent is a Plus
**Experience**:
Minimum of 10 to 15 years related work experience in customer facing organizations within the telecom or IT industry;
With at least 5 years of previous management experience in simliar knowledge / services
Minimum of 10 years of Experience in Project Management with Customer facing skills
Excellent knowledge of UC services and process
Excellent tooling & processes expertise for standard collaboration tools.
Good exposure to an international, multi-cultural environment.
Excellent Leadership and communication skills.
Good negotiations skills.
Ability to work under pressure and manage different Escalations in a professional manner
Good understanding of OBS strategy
**Department**:
Customer Services & Operations
**Contract**:
Regular
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