Uc & Cloud Crisis Manager

As a Unified Collaboration Operations Engineer (Level 2), you will be an integral part of our operations team focused on Unified Collaboration (UC) products and services. You will play a crucial role in incident management, change management, and release management, ensuring the seamless operation of UC systems. **Technical Responsibilities**: - Provide...

**About the role**: The Senior UC Project Manager is an empowered project management role with full end-to-end responsibility to deliver and control results, time, resources and quality for all Voice and Video orders which include but not limited to Contact Center, Audio Conference, Business Talk, B2GasS, B2G MS (Direct Routing), Cisco Webex, BTOI, LVS,...

UC POCM manages provisioning orders for access numbers, DDI ranges, and Portability orders raised by UC Project Managers or Backbone team for internal migration. He/She works closely with Field Engineers, Local providers, Implementation Teams, UC PMs, Process Owners and Product Managers. He/She operates using Digital tools like BTD, Loran and CCA Online...

**votre rôle**: - work with DGPO & Managment to finalize the crisis model - followup on BTG Major incidents and create a PIR to each ticket(to be extended to the rest of technologies) - allign with process owners to make sure that the crisis process documents are updates according to the new module - work with L1 Incident manager to finalize post crisis...

**About the role**: Role below is responsible about Incident managment harmonization activity with Service desks in Egypt and Mauritius - To own and control the incident management through all ESC Service desks teams, propose and execute incident management improvements plan proactively and own the incident management reporting. - Responsible for...

**Responsibilities**: - Delivering and executing automated and secured cloud infrastructure solutions. - Involving in technical discussions and providing guidelines for stakeholders. - Performing system administration tasks like administration of operating systems, networks, web servers, storages and database management systems. - Performing migration of...

Job Description & Specification: **Key Tasks** - Manage and monitor multiple engagements and/or teams’ activities and commit to deliver on time and quality in line with expectations for Risk, Crisis and BCM related projects. - Ensuring that the BCMS and business continuity initiatives undertaken are aligned to the overall business requirements, vision and...

**votre rôle**: Job Requirements: IT background (Engineering, Computer Science or Similar Education) Professional Working Proficiency in English (mandatory) Professional Working Proficiency in French (mandatory) Virtualization and Cloud Knowledge CCNA knowledge (certification is a plus) **votre profil**: Strong understanding of operating systems, software,...

**About the role**: - Manage Change/release activities on IPT infrastructure for designated Customers - Perform Feasibility study and risk assessment of new Changes/release - Initiate Change advisory board meetings to validate and approve Changes/release. - Leads the Change Advisory Board to approve or reject significant change management projects & complex...

The main Service Owner missions are: Run Phase : Maintain a high level of quality for all Cloud platforms and offers. This is measured by: - Quality of Service - Capacity management - Lifecycle management - Release and patch management - Cost efficiency Build Phase : usually, the Service Owner does not intervene during build phase, but considering the...

**About the role**: Trasnversal change and release managment role, is mainly to take care about webex change and release and other tech. UC managed service solutions Orange is responsible to perform transversal release& change management activities for those service **Responsibilities**: Manage change and Release activities on uc solutions ( and other...

**About the role**: - technical support provided to the team members - coaching to leverage the skills of the team members Develop a deep knowledge of the most sensitive customers solutions to become a technical operation owner for all run activities / main point of contact for sensitive customers for the run phase in relationship with SDM, IT CSMs and...

**About the role**: - As Head of CSD QP Egypt, the role involves leading, managing & developing cloud Process owners, Service implementation eperts & Problem management teams in Egypt - Define, pilot, communicate and coordinate actions plan for process, offers & solving critical operation problems on the external & internal customer perimeter. - Support...

**About the role**: **Microsoft Teams support and transformation projects.** - Lead, orchestrate, and maintain steady transformation (Cisco/MS Teams). - Technical Reference for Microsoft integration issues between MS Teams & Cisco & POC for any planned projects. - Provide technical support till permanent resolution for repeated incidents/problems. - key...

**General Summary**: As a Project Manager, you will oversee the company’s technical team and all projects they undertake, analyze briefs, write progress reports, identify risks, and develop work schedules. Also, you will work with the technical team and inspire them to reach their goals. Oversee projects developed by our business on various Salesforce...

**About the role**: **Job Title**:CTS Team Leader **Role Purpose**:Support the team and the management on all aspects for team development and accordingly enhancing customer experience **Roles and Responsibilities**: - Share experience and knowledge within the team, providing day-to-day guidance and coaching - Act as the level 1 escalation point for the...

**Project Planning and Execution**: Develop comprehensive project plans, timelines, and budgets for cloud infrastructure migration projects. Coordinate with stakeholders to define project scope, objectives, and deliverables. Execute projects according to established methodologies and best practices, ensuring adherence to timelines and budget...

**About the role**: Manage and develop resources and team members to perform efficiently and effectively. Monitor and measure the KPI of the team and ensure the resolution of all incidents as per the agreed SLA with the customer Act as an escalation point in the incident management cycle Recruit team members Manage the service improvement plan related to...

**About the role**: - Identify Operational new needs that could be followed& manage them - Define priorities and decide about global strategy for some projects. - Follow on a regular basis progress made on each project. - Identify issues related to monitoring tools & alarms efficiency - Update regularly dashboards with key dates and indicators. - Ensure...

This role is an opportunity for a technologist with a passion for Linux and Cloud to build a career with Canonical and drive the success with those leveraging Ubuntu and open source products. If you have an affinity for open source development and a passion for technology, then you will enjoy working with some of the best people in the industry at...