IT Crisis and Problem Manager

5 days ago


مصر, Egypt Orange Business Services Full time

**About the role**:

- Driving problem resolution activity in coordination with Software factory, Infrastructure, Engineering, Suppliers, and parallel problem management teams as required.
- Build Root Cause Analysis (RCA) and manage the implementation of definitive solutions and improvement actions
- Lead and manage Service Improvement Plan and transversal projects
- Lead and coordinate meetings as well as performing necessary post meeting communications, actions tracking and follow-up
- Create and maintain documents in knowledge base
- Generalizing preventive actions across systems by providing Proactive Problem Management.
- Present and explain the resolved RCA documents to different stakeholders and top management
- Act as OBS-IT change manager in specific situations

**About you**:

- University degree in Computer Science/Engineering related field.
- English language is mandatory.
- French language is highly recommended
- 5+ years of experience in Application/IT enterprise.
- Good knowledge and understanding of ITIL framework and problem management techniques
- Good knowledge and understanding of Agile methods and project management
- Good technical knowledge in Cloud, Containerization (Kubernetes), Operating Systems and Databases
- Strong interpersonal skills including strong verbal, written communication, presentation and excellent listening and decision making skills are required
- ITIL certification and technical certification in at least one of the following domains (Cloud, DevOps, Database or software development)
- Kepner - Tregoe certification is a plus

**Department**:
Customer Marketing& Innovation

**Contract**:
Regular



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