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Team Leader

1 month ago


مصر, Egypt Orange Business Services Full time

**About the role**:

- Acting as 1st level of escalation.
- Incident audit and monitoring.
- Generating internal and external reports.
- Supervision of the team to ensure compliance.
- Contriving initiatives and other administrative tasks as per job requirements.
- Reference & coach for tools.
- Maintain data integrity and challenge common discrepancies.
- Responsible for the new-comers ramp up/coaching.
- Governance of incident and crisis management.
- Managing ad-hock tasks assigned by the upper management.

**About you**:

- Excellent customer service skills
- Interpersonal and communication skills.
- Time management.
- Ability to work under pressure and deal with multiple tasks.
- Problem solving skills.
- Language skills

**Department**:
Customer Services & Operations

**Contract**:
Regular