Team Leader
7 months ago
**Location**:Egypt, Cairo
**Job category**:Operations
**Language**:
Transcom Worldwide is one of the leading global customer experience companies, supplying local and global clients in multiple markets. With our global footprint and forward-leaning customer experience solutions, we serve our clients via different channels like voice, chat, social media, etc.
**Join our Transcom Family as a Team Leader.**
- Promote open communication, cooperation/teamwork.
- Create a friendly work environment and promote the initiative with open atmosphere.
- Be aware of calls that exceed the "long call" threshold and take action to resolve those calls.
- Monitor CMS real-time data to ensure agents are adhering to their schedule, minimizing ACW, etc.
- Monitor staffing levels. Each day, review open cases and news in Transcom and or Clients system for each
agent\team assigned to you and ensure agents resolve any open cases appropriately.
- Assist BM/TL SR with the maintenance of performance records.
documentation corresponding to his/her area of responsibility.
- Motivate, coach and develop CSRs on an individual basis.
- Set a performance target for each CSR and perform regular quality monitoring reviews with them.
- Determine individual tasks for CSR and "skill levels".
- Monitor the performance of tasks and operational objectives established for CSRs and the entire team.
**What we are looking for**:
**Professional qualifications/Specific knowledge**:
- Minimum studies: University diploma or Bachelor Degree.
- Minimum 1 year work experience in the same role.
- Minimum 2 years in BPO.
- English: B2/C1
-
Team Leader
6 months ago
مصر, Egypt Majid Al Futtaim Full timeMajid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 48,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego,...
-
Sales Team Leader
6 months ago
مصر, Egypt iSchool Full timeiSchool, a leading EdTech platform providing online coding and artificial intelligence courses for students aged 6 to 18, is seeking a dynamic and results-driven Sales Team Leader to join our team. As a Sales Team Leader at iSchool, you will be responsible for leading and motivating a team of sales representatives to achieve sales targets and drive business...
-
Team Leader
6 months ago
مصر, Egypt Webhelp Full time**Customer Service/Support** **Location** - Cairo, Egypt*** Job Title: Team leader (FR/ENG) **Job Description**: The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability. ** Essential...
-
Programing Team Leader
7 months ago
مصر, Egypt More Creatives Full time**Programing Team Leader** **Location: Egypt - New Cairo** **Responsibilities**: - Hire, manage, mentor, and coach technical team members that build, design, implement and maintain front-ends and back-ends for the company’s products and services. - Design the architecture for the company’s products, services, and features. - Act as a Team Leader and...
-
Sales Team Leader
6 months ago
مصر, Egypt The Address Investment Full time_**Responsibilities**_ - Set clear team goals. - Discover training needs and provide coaching. - Delegate tasks and set deadlines. - Monitor team performance. - Developing and implementing new sales initiatives, strategies and programs. - Attend conferences and exhibitions when required to identify opportunities. - Oversee planning for future plans. -...
-
Operations Team Leader
7 months ago
مصر, Egypt iSchool Full timeiSchool is a leading EdTech platform that provides online coding and artificial intelligence courses for students aged 6 to 18. As an Operations Team Leader at iSchool, you will play a key role in managing and coordinating the day-to-day operations of our organization. You will lead a team of operations associates, ensuring that all administrative tasks are...
-
Team Leader
7 months ago
مصر, Egypt Transcom WorldWide Full time**Location**:Egypt, Cairo **Job category**:Operations **Language**:French Transcom Worldwide is one of the leading global customer experience companies, supplying local and global clients in multiple markets. With our global footprint and forward-leaning customer experience solutions, we serve our clients via different channels like voice, chat, social...
-
On Ground Team Leader
7 months ago
مصر, Egypt Tagaddod Full timeTagaddod is a tech platform that is on a mission to empower individuals and communities to build sustainable impact and income through waste collection. Our vision is to leverage data, technology and logistics to support worldwide energy security and waste elimination. We are seeking an On Ground Team Leader to join our team in the Renewables & Environment...
-
Education Team Leader
7 months ago
مصر, Egypt Save the Children Full time**TITLE**:Education Team Leader**TEAM/PROGRAMME: Literate Village** **LOCATION**:Beni Swief**GRADE**: G3**CONTRACT LENGTH**:FTA**CHILD SAFEGUARDING: (select only one)** Level 3: the post holder will have contact with children and/or young people _either _frequently (e.g. once a week or more) or intensively (e.g. four days in one month or more or overnight)...
-
Team Leaders
6 months ago
مصر, Egypt Staff Arabia Full time100 Vacancies for a new Theme Park pre-Opening in UAE (Interviews will take place in Cairo) Our client, is one of foremost provider of world-class leisure and entertainment attractions in the region, is hiring: **Team Leaders** Main Job requirements 2-3 years supervisory experience High School/ graduates Sales/ cashier experience in malls/ retail outlets
-
Maintenance Team Leader
6 months ago
مصر, Egypt ABB Full time**Maintenance Team Leader**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions. Together, we are embarking on a journey where each and every one of us,...
-
Team Leader, Operations
6 months ago
مصر, Egypt Webhelp Full time**Customer Service/Support** **Location** - Cairo, Egypt*** Job Title: Team Leader, Operations (DE,FR,EN) **Job Description**: The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and...
-
Sales Team Leader
6 months ago
مصر, Egypt DEALS HR & Recruitment Consultants Full time**Employment Type** - Full Time **Rank Requested** - Junior **Gender** **Location** - Egypt **City** - Cairo **Residence** - Heliopolis **Salary** - 12000 to 15000 Net / month **Transportation** - Not available / month **Benefits** - Social insurance, Medical Insurance **Working hours** - From 10:00 AM To 6:00 PM **Days off** -...
-
Social Media Team Leader
6 months ago
مصر, Egypt Worood.Co Full time**A leading Hijab brand is hiring**: **Job Title: Social Media Team Leader** Job Description: As a Social Media Team Leader, you will play a crucial role in leading a team of social media moderators and driving the brand's presence across various social media platforms. You will be responsible for creating and implementing effective social media strategies...
-
Social Media Team Leader
7 months ago
مصر, Egypt Worood.Co Full time**A leading Hijab brand is hiring**: **Job Title: Social Media Team Leader** Job Description: As a Social Media Team Leader, you will play a crucial role in leading a team of social media moderators and driving the brand's presence across various social media platforms. You will be responsible for creating and implementing effective social media strategies...
-
Team Leader Bilingual
7 months ago
مصر, Egypt Transcom WorldWide Full time**Location**:Egypt, Cairo **Job category**:Customer Service Representative (CSR) **Language**:French Transcom Worldwide is one of the leading global customer experience companies, supplying local and global clients in multiple markets. With our global footprint and forward-leaning customer experience solutions, we serve our clients via different channels...
-
Software Team Leader
6 months ago
مصر, Egypt Orange Business Full time**About the role**: The Software Team Leader is responsible of: - Build phase - Leading the teams (Development and Jira / Confluence teams): - Analyzing the business requirements & map it to a feasible solution - Agree with the business owners on the requirements priorities - Planning and estimating the work need for every sprint - Delivering the...
-
Front-end Team Leader
6 months ago
مصر, Egypt CrossWorkers Full time**Front-End Team Leader for International customer** **Title**:Front-End Team Leader** - “Stack”** **Industry: IT Software** **Reporting Line: Team Leader/SDS & Client (POC)** **Position Type: Full Time** **Level: Team Leader** **Location: Cairo Office, New Cairo** **About the job**:You have a strong background as a Front-End (TypeScript...
-
Social Media Team Leader
7 months ago
مصر, Egypt Worood.Co Full timeA leading Hijab brand is hiring - Job Title: Social Media Team Leader - Job Description: As a Social Media Team Leader, you will play a crucial role in leading a team of social media moderators and driving the brand's presence across various social media platforms. You will have the opportunity to build a strong community, and drive engagement through...
-
Ccc Team Leader
7 months ago
مصر, Egypt NCR Atleos Full timeAbout NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. Key Responsibilities: - Gather information from a wide range of sources to...