CRM Team Leader

4 days ago


مصر, Egypt Trukker Full time

TruKKer is Middle East’s 1st and largest on-demand truck aggregator. TruKKer is transforming the fragmented logistics market to make it standardized, transparent and efficient by leveraging the power of technology. We are driving adaptation of technology at the lowest levels of business i.e the drivers. We are the front runners of introducing technology to the transport and logistics space and are abreast with the adoption of the latest technology.

**Details about **CRM Team Leader** jobs in **Egypt**:
The objective of the CRM team leader is to lead the CRM team in achieving the business targets through maintaining tight relations with key personnel within individual accounts

**Job functions of a **CRM Team Leader** in **Egypt**:

- Meet weekly/monthly targets with all the team of expanding business volumes within existing accounts through regular phone calls and periodic visits and prepare report to Commercial Manager
- Clearly understand individual accounts needs to be able to meet the clients service quality expectations.
- Review all booking requests & confirmation from customers.
- Review booking details & record in assigned sheet (invoice sheet, running booking sheet)
- Follow up record customers booking data on the dashboard system.
- Follow up with CRM Team status of orders.
- Follow up receiving updates of related documents, invoices of shipments orders, and update customers with it.
- Ensure updating CRM team about the shipment status.
- Receiving reports from CRM team about status of customers orders to commercial manager.
- Ensure the SLAs are being complied to at every stage of the execution process until the client is invoiced accordingly.
- Ensure team members knowledge is up to date
- Continuously monitor the metrics of the team & Provide feedback to the rest of the CRM team to prepare KPI form and send it to commercial manager and HR department.
- Study and receive all department problems to ensure that all issues are resolved quickly
- Train New Hires, and provide refresher training sessions for existing employees frequently
- Support Process Improvement and contribute to process optimization
- Support In any other tasks according to business needs

**Requirements for **CRM Team Leader** jobs in **Egypt**
- Bachelor degree is a must
- +10 year experience in the field of (Logistics Trucking Shipping lines)
- + 3 years in managerial level or as leader position.
- Advanced Computer Skills (MS Office)
- Advanced planning and result orientation skills
- Advanced leadership & team performance management skills.
- Exceptional time management, verbal and written communication skills
- Professional manner, presentable, punctual and strong ethical code
- Professional in decision-making & problem solving.


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