CRM Advisor
5 months ago
About the job CRM Advisor
**Purpose of the job**
Handling CRM operations, starting from architecture review, maintenance, servers and OS monitoring, handling global incidents and leading the operations team.
**Duties and responsibilities**
- Lead operations team.
- Study new CRM administration requirements and make a complete assessment.
- Fast reaction to system issues to ensure that our services are up quickly.
- Responsible for incidents & operation tasks.
- Accept and validate new features implementation, software upgrades and new products and services.
- Responsible on tasks / activities planning.
- Responsible on production stability.
**Job specification**
**Education**
Bachelor degree in Telecommunication and Electronics Engineering or Computer Science
**Experience**
- 10+ years of CRM experience.
- Experience on Siebel CRM (preferred 23+ Siebel version).
- Design and develop new/modify business components, business objects, applet, views and screen as per the customer requirements.
- Design Siebel workflows and other business process scenarios using Siebel tools.
- Create/modify database objects like tables, columns and index required to meeting customer requirements.
- Provides technical expertise on key decisions and priorities related to CRM (Customer Relationship Management) architecture solutions.
- Analyzes and translates business and technical requirements into an structural blueprint outlining Siebel solutions that will achieve the desired business objectives.
- Diagnoses and resolves technical issues.
- Skilled on UNIX scripting, Oracle and programing skills
- Skilled in Oracle SQL
- Very good English both written and spoken.
- Project management Skills
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