Team Leader, Operations

5 months ago


مصر, Egypt Webhelp Full time

**Customer Service/Support**

**Location**
- Cairo, Egypt***

Job Title:
Team Leader, Operations (DE,FR,EN)

**Job Description**:
The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.
** Essential Functions/Core Responsibilities**:

- Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
- Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
- Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations
- Communicate expectations to employees and provide timely updates
- Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
- Stay current on internal work processes, policies and procedures. Attend required manager development training
- Promote the Concentrix values through both behavior and attitude, including being an advocate for team members
- ** Bilingual proficiency is preferred in DE/FR but not a must.**:

- ** Technical Background/Experience is a must.**:

- ** Has to be an existing employee with at least 6 months tenure.**:

- ** Has to be on a non-agent level already (SME/QA/WFM/Existing TM/Trainer, ETC)**:

- ** No previous warnings/PSPs submitted for the past 6 months.**:

- Associate's degree in related field with two to four years of relevant experience preferred
- Highly motivated individual with skills to develop and coach team members to achieve performance expectations
- Work well under pressure and follow through on items to completion
- Strong communication skills, both written and verbal
- Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
- Ability to mentor, coach and provide direction to a team of employees
- Willingness to work a flexible schedule

**Career Level Description**:

- Receives assignments in tasks oriented terms and supervises subordinates to set priorities and complete assignments. Coordinates and supervises the daily activities of business or technical support or production team members. In charge of handling single and medium-sized line of business. Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager. Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback. Typically does not spend more than 20% of time performing the work supervised. Handles escalated issues. Supervises non-exempt employees who generally perform either a single task or multiple, but closely related tasks.

**Location**:
EGY Cairo - Building F16

Language Requirements:
Time Type:
Full time
** If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the **Job Applicant Privacy Notice for California Residents


  • Operations Team Leader

    5 months ago


    مصر, Egypt iSchool Full time

    iSchool is a leading EdTech platform that provides online coding and artificial intelligence courses for students aged 6 to 18. As an Operations Team Leader at iSchool, you will play a key role in managing and coordinating the day-to-day operations of our organization. You will lead a team of operations associates, ensuring that all administrative tasks are...

  • Team Leader

    5 months ago


    مصر, Egypt Staff Arabia Full time

    100 Vacancies for a new Theme Park pre-Opening in UAE (Interviews will take place in Cairo) Our client, is one of foremost provider of world-class leisure and entertainment attractions in the region, is hiring: **Team Leader /Park Operations** Main Job requirements 2-3 years supervisory experience in a Theme Park/ Entertainment Centre High School/...

  • Team Leader

    5 months ago


    مصر, Egypt Smartcom Full time

    We are hiring Operation Team Leader to lead Group of Representatives for Shipping Company Requirements: - High Education - very good in Microsoft Office programs - Good in English - Excellent Communication skills - Ability to lead Group of representatives remotely - resident Cairo or Giza Benefits: - Social and Medical insurance - Work Time from 8 AM to...

  • Team Leader

    5 months ago


    مصر, Egypt Majid Al Futtaim Full time

    Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 48,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego,...

  • Team Leader

    5 months ago


    مصر, Egypt Transcom WorldWide Full time

    **Location**:Egypt, Cairo **Job category**:Operations **Language**: Transcom Worldwide is one of the leading global customer experience companies, supplying local and global clients in multiple markets. With our global footprint and forward-leaning customer experience solutions, we serve our clients via different channels like voice, chat, social media,...

  • Team Leader

    5 months ago


    مصر, Egypt Transcom WorldWide Full time

    **Location**:Egypt, Cairo **Job category**:Operations **Language**:French Transcom Worldwide is one of the leading global customer experience companies, supplying local and global clients in multiple markets. With our global footprint and forward-leaning customer experience solutions, we serve our clients via different channels like voice, chat, social...

  • On Ground Team Leader

    5 months ago


    مصر, Egypt Tagaddod Full time

    Tagaddod is a tech platform that is on a mission to empower individuals and communities to build sustainable impact and income through waste collection. Our vision is to leverage data, technology and logistics to support worldwide energy security and waste elimination. We are seeking an On Ground Team Leader to join our team in the Renewables & Environment...

  • Team Leader

    5 months ago


    مصر, Egypt Webhelp Full time

    **Customer Service/Support** **Location** - Cairo, Egypt*** Job Title: Team leader (FR/ENG) **Job Description**: The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability. ** Essential...


  • مصر, Egypt Etlaala Travel and Tourism Full time

    Job Title: Senior Leader, Operations **Job Overview**: As a Senior Leader in the Operations Department of our reputable tourism company, you will play a crucial role in overseeing and optimizing our operational processes. You will be responsible for strategic planning, team leadership, and ensuring the seamless execution of day-to-day...


  • مصر, Egypt CWT Full time

    Team Leader, Venue Sourcing - (24000038) **Purpose of the role**: **Meetings and Events Team Leader** will serve as the primary client liaison and project lead for meetings and events with varying degrees of complexity, as assigned by the Operations Manager. The role includes maintaining effective day to day contact with clients within allocated account and...

  • Sales Team Leader

    5 months ago


    مصر, Egypt iSchool Full time

    iSchool, a leading EdTech platform providing online coding and artificial intelligence courses for students aged 6 to 18, is seeking a dynamic and results-driven Sales Team Leader to join our team. As a Sales Team Leader at iSchool, you will be responsible for leading and motivating a team of sales representatives to achieve sales targets and drive business...


  • مصر, Egypt WebBeds Full time

    **Who are WebBeds?** WebBeds is the fastest growing and most significant accommodation supplier to the travel industry. We are a global company offering ground services (hotels, transfers, tours, activities) to travel professionals. Our products help our partners and customers to create amazing Travel experiences. Our Products range from a Retail Online...

  • Programing Team Leader

    6 months ago


    مصر, Egypt More Creatives Full time

    **Programing Team Leader** **Location: Egypt - New Cairo** **Responsibilities**: - Hire, manage, mentor, and coach technical team members that build, design, implement and maintain front-ends and back-ends for the company’s products and services. - Design the architecture for the company’s products, services, and features. - Act as a Team Leader and...

  • Sales Team Leader

    5 months ago


    مصر, Egypt The Address Investment Full time

    _**Responsibilities**_ - Set clear team goals. - Discover training needs and provide coaching. - Delegate tasks and set deadlines. - Monitor team performance. - Developing and implementing new sales initiatives, strategies and programs. - Attend conferences and exhibitions when required to identify opportunities. - Oversee planning for future plans. -...

  • Team Leader Bilingual

    5 months ago


    مصر, Egypt Transcom WorldWide Full time

    **Location**:Egypt, Cairo **Job category**:Customer Service Representative (CSR) **Language**:French Transcom Worldwide is one of the leading global customer experience companies, supplying local and global clients in multiple markets. With our global footprint and forward-leaning customer experience solutions, we serve our clients via different channels...

  • Software Team Leader

    5 months ago


    مصر, Egypt Orange Business Full time

    **About the role**: The Software Team Leader is responsible of: - Build phase - Leading the teams (Development and Jira / Confluence teams): - Analyzing the business requirements & map it to a feasible solution - Agree with the business owners on the requirements priorities - Planning and estimating the work need for every sprint - Delivering the...

  • Ccc Team Leader

    6 months ago


    مصر, Egypt NCR Atleos Full time

    About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. Key Responsibilities: - Gather information from a wide range of sources to...


  • مصر, Egypt Future Group Full time

    **Exciting Opportunity: Spanish Contact Center Team Leader**: Join the forefront of customer support and communication as part of **Future Group**, a globally recognized leader in **Translation & Localization** Services. Established in 1994, we've been carving a niche in the industry, offering tailor-made solutions across North & Latin America, Asia, Europe,...

  • Tam Team Leader

    5 months ago


    مصر, Egypt Vodafone Full time

    **Role Profile**: Responsible for the development and performance of all sales activities in his telephony sales team, also provides leadership towards the achievement of maximum revenue, market share and growth in line with company strategy. Establishes plans and strategies to achieve VF’s sales objectives both quantitative and qualitative through adding...

  • Education Team Leader

    6 months ago


    مصر, Egypt Save the Children Full time

    **TITLE**:Education Team Leader**TEAM/PROGRAMME: Literate Village** **LOCATION**:Beni Swief**GRADE**: G3**CONTRACT LENGTH**:FTA**CHILD SAFEGUARDING: (select only one)** Level 3: the post holder will have contact with children and/or young people _either _frequently (e.g. once a week or more) or intensively (e.g. four days in one month or more or overnight)...