Security Incident Manager

7 months ago


مصر, Egypt Orange Business Full time

**About the role**:
**Responsibilities**:
Coordinates day-to-day execution of the process

Identifying and implementing changes to the process

Communicating new and changed policies

Ensuring the standards and procedures are being followed

Identifying and implementing process improvement

Creating, analyzing and distributing process reports, KPI’s

Act as focal point for process, communicate with clients, service providers, and management

Facilitate resolution of issues with items not complying with the process

Following defined escalation path when needed, as defined in the escalation policy

Notifying the participants in the process when standards and procedures are not being followed

Performing day to day process administration

Establishment of measurements and targets to improve process effectiveness and efficiency

Responsible for evaluating the performance of the process

Assists internal and external auditing of the process for compliance with documented procedures

**About you**:
Good understanding of networking concepts

Good understanding of Security Concepts & technologies

Very good project communication & facilitation skills

Strong problem solving and analytical skills

Real leadership to lead transversal activities and crisis

Ability to work under pressure

Good interpersonal, team-build and leadership skills

Proactive, self-motivated and determined attitude

Technical skills:
5 years of work experience in IT/Telecom industry

Good understanding of Service Management standards like ISO 20K

Working knowledge of ITIL Service Management framework.

Soft skills:
Strong communication skills

Ability to work autonomously

Ability to identify -reactively pro-actively
- problems and provide solutions to resolve them.

Ability to provide advice, coordination and leadership while in security crisis

Excellent language skills: full professional level in both verbal and written English

Ability to communicate with multiple levels of an organization, including interaction with senior level business partners and with the customers

Having a strong character, can do attitude and possess a quality driven and customer focused mindset

Ability to identify problems and work to resolution (see things through) and motivate others to complete tasks on time

Personal skills:
Agility & flexibility

Sense of innovation

Results driven

Good communication skills

Prioritization and balance

Customer service orientation

Good overview of the operational constraints.

Negotiation, presentation, and organization

**Additional information**:
The Security Incident Manager oversees the lifecycle of all incidents requested to be applied on all services managed by Security department. The primary objective of the role is to ensure incidents to be handled with minimum disruption to managed services. The role is primarily responsible for the overall quality of the Incident Management process.

Mission:
Add value to Security Managed Services

Contribute to increase the quality of Services and customers’ expectations

Interlock with operational teams to help enhance Customer satisfaction

Perform pro-active actions to harden architectures and reduce operational incidents

Contribute to the effective overall Security posture from the operational perspective

**Department**:
Global Delivery & Operations

L’ambition d’Orange Business est de devenir l’intégrateur réseaux et numérique de référence en Europe, en nous appuyant sur nos forces autour des solutions de connectivité nouvelle génération, du cloud et de la cybersécurité.

Nos 30 000 femmes et hommes présents dans 65 pays, dont chaque voix compte, sont tous animés par la même détermination et le même esprit d’équipe, pour construire les solutions digitales d’aujourd’hui et de demain et créer un impact positif pour nos clients, pour leurs salariés et pour la planète.

Nous offrons des opportunités passionnantes grâce à des projets innovants dans la data et le digital, le cloud, l’IA, la cybersécurité, l’IoT, ou encore le digital workspace et le big data.
- Venez vivre cette aventure avec nous

**Contract**:
Regular



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