Security Incident Manager
7 months ago
**About the role**:
**Responsibilities**:
Coordinates day-to-day execution of the process
Identifying and implementing changes to the process
Communicating new and changed policies
Ensuring the standards and procedures are being followed
Identifying and implementing process improvement
Creating, analyzing and distributing process reports, KPI’s
Act as focal point for process, communicate with clients, service providers, and management
Facilitate resolution of issues with items not complying with the process
Following defined escalation path when needed, as defined in the escalation policy
Notifying the participants in the process when standards and procedures are not being followed
Performing day to day process administration
Establishment of measurements and targets to improve process effectiveness and efficiency
Responsible for evaluating the performance of the process
Assists internal and external auditing of the process for compliance with documented procedures
**About you**:
Good understanding of networking concepts
Good understanding of Security Concepts & technologies
Very good project communication & facilitation skills
Strong problem solving and analytical skills
Real leadership to lead transversal activities and crisis
Ability to work under pressure
Good interpersonal, team-build and leadership skills
Proactive, self-motivated and determined attitude
Technical skills:
5 years of work experience in IT/Telecom industry
Good understanding of Service Management standards like ISO 20K
Working knowledge of ITIL Service Management framework.
Soft skills:
Strong communication skills
Ability to work autonomously
Ability to identify -reactively pro-actively
- problems and provide solutions to resolve them.
Ability to provide advice, coordination and leadership while in security crisis
Excellent language skills: full professional level in both verbal and written English
Ability to communicate with multiple levels of an organization, including interaction with senior level business partners and with the customers
Having a strong character, can do attitude and possess a quality driven and customer focused mindset
Ability to identify problems and work to resolution (see things through) and motivate others to complete tasks on time
Personal skills:
Agility & flexibility
Sense of innovation
Results driven
Good communication skills
Prioritization and balance
Customer service orientation
Good overview of the operational constraints.
Negotiation, presentation, and organization
**Additional information**:
The Security Incident Manager oversees the lifecycle of all incidents requested to be applied on all services managed by Security department. The primary objective of the role is to ensure incidents to be handled with minimum disruption to managed services. The role is primarily responsible for the overall quality of the Incident Management process.
Mission:
Add value to Security Managed Services
Contribute to increase the quality of Services and customers’ expectations
Interlock with operational teams to help enhance Customer satisfaction
Perform pro-active actions to harden architectures and reduce operational incidents
Contribute to the effective overall Security posture from the operational perspective
**Department**:
Global Delivery & Operations
L’ambition d’Orange Business est de devenir l’intégrateur réseaux et numérique de référence en Europe, en nous appuyant sur nos forces autour des solutions de connectivité nouvelle génération, du cloud et de la cybersécurité.
Nos 30 000 femmes et hommes présents dans 65 pays, dont chaque voix compte, sont tous animés par la même détermination et le même esprit d’équipe, pour construire les solutions digitales d’aujourd’hui et de demain et créer un impact positif pour nos clients, pour leurs salariés et pour la planète.
Nous offrons des opportunités passionnantes grâce à des projets innovants dans la data et le digital, le cloud, l’IA, la cybersécurité, l’IoT, ou encore le digital workspace et le big data.
- Venez vivre cette aventure avec nous
**Contract**:
Regular
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