Operations Manager

4 months ago


مصر, Egypt Orange Business Full time

**About the role**:

- Share experience and knowledge within the team by providing day-to-day guidance and

coaching
- Act as the level 1 escalation point for the team
- Responsible with the management to monitor team performance in technical and non
- technical aspects throughout the half
- Perform regular analysis of the team’s work through daily reviews in preparation of the team’s

monthly scorecards to be delivered by the 15th of the following month
- Ensure that the team’s work is managed with the appropriate priority and that the load is

rightly distributed among team members on duty
- Owns complex issues in the team and lead improvement plans accordingly
- Lead the technical knowledge and skills enhancement & training plans with the support of the

team seniors
- Engage in crisis management activities and post crisis reviews when needed
- Responsible for leading the newcomers induction through the induction program with the

involvement of other team members
- Responsible for the team’s knowledge management and its regular update
- Responsible for new customers and new services/offers handover to operation along with the

seniors within the team
- Create, validate and update documents created to support the team
- Attend regular meetings with team members, management and other team stakeholders

when needed
- Represent the service desk in regular service reviews with the account team and customer

contacts
- Perform regular analysis on the team KPIs, communicate them to team members and initiate

ways to improve them
- Prepare the roster of the team and perform changes during the month
- Undertake tasks assigned by management

**About you**:
Excellent communication, interpersonal, organizational and presentation skills
- Good leadership and conflict resolution skills
- Good consulting, coaching and problem solving skills
- Ability to demonstrate emotional intelligence and communicate effectively to team members
- Able to work efficiently and independently to meet deadlines
- Able to understand complex customer infrastructure and has a good understanding of

services offered
- Ability to work under pressure and deal with multiple tasks

**Additional information**:
Qualifications:

- Bachelor Degree in telecommunication engineering or computer science
- Fluent in English
- Solid knowledge on the technologies supported by the team
- Solid knowledge of the ITIL framework and incident management procedures specifically

within OBS
- Minimum of 2 year related work experience in customer technical support or similar

organizations within telecom or IT industry

**Department**:
Global Delivery & Operations

L’ambition d’Orange Business est de devenir l’intégrateur réseaux et numérique de référence en Europe, en nous appuyant sur nos forces autour des solutions de connectivité nouvelle génération, du cloud et de la cybersécurité.

Nos 30 000 femmes et hommes présents dans 65 pays, dont chaque voix compte, sont tous animés par la même détermination et le même esprit d’équipe, pour construire les solutions digitales d’aujourd’hui et de demain et créer un impact positif pour nos clients, pour leurs salariés et pour la planète.

Nous offrons des opportunités passionnantes grâce à des projets innovants dans la data et le digital, le cloud, l’IA, la cybersécurité, l’IoT, ou encore le digital workspace et le big data.
- Venez vivre cette aventure avec nous

**Contract**:
Regular


  • Operations Manager

    5 months ago


    مصر, Egypt Trukker Full time

    TruKKer is Middle East’s 1st and largest on-demand truck aggregator. TruKKer is transforming the fragmented logistics market to make it standardized, transparent and efficient by leveraging the power of technology. We are driving adaptation of technology at the lowest levels of business i.e the drivers. We are the front runners of introducing technology to...

  • Operations Manager

    5 months ago


    مصر, Egypt IntouchCX Full time

    About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...


  • مصر, Egypt HSBC Full time

    -Job description A dynamic, fast paced role in the Corporate Services (CS) team responsible for Operational Management (OM) that requires technical expertise, leadership, excellent stakeholder management and communication. The OM team will drive continuous improvement across the CS structure in areas such as Governance and Risk Control Operations, Change...

  • Operations Manager

    6 months ago


    مصر, Egypt London International Patient Services Full time

    Managing the Cairo Operations Department and overseeing the day-to-day operations of the department. - Ensuring compliance with policies and procedures, and excellence in customer service. - Approving training scope and materials for the department. - Performance management; establishing and monitoring objectives and key performance indicators and conducting...

  • Operation Manager

    4 months ago


    مصر, Egypt Egyptian Engineering&Scientific Services Full time

    EESS, a leading provider of calibration and validation services, is seeking a highly motivated and results-oriented Sales Manager to join our growing team. You will be responsible for developing and executing sales strategies to drive revenue growth for our calibration and validation services across various industries. **Responsibilities**: Manage and...

  • Operation Manager

    4 months ago


    مصر, Egypt Harsco Environmental Full time

    **Company Description** **Job Description** Job Purpose**: - Directs and supervises operation and subcontractor workforce in operation all activities for equipment used in production or for rental on plant site locations. Ensures that daily production quantities are met. direct supervision of multiple employees in a large, multi-faceted environment, which...

  • Operations Manager

    5 months ago


    مصر, Egypt Souq.com for E-Commerce LLC Full time

    3+ years of employee and performance management experience - 3+ years of performance metrics, process improvement or lean techniques experience - Bachelor's degree or equivalent - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays Amazon Worldwide Operations is the underlying fulfillment and customer service engine that...

  • Operations Manager

    5 months ago


    مصر, Egypt Arpu Telecommunication Services Full time

    Leading and coaching high-performing operations’ team, fostering a culture of innovation, collaboration, and accountability. - Develop and implement strategic initiatives to enhance operational efficiency, streamline workflows, and enhance service delivery. - Monitor key performance indicators (KPIs) and operational metrics to track performance and...

  • Operations Manager

    7 months ago


    مصر, Egypt Staff Arabia Full time

    Excellent Vacancies in Egypt Our client, is one of the leading Italian contracting companies in oil and gas and energy requires the following positions in its project in Egypt: - Operations Manager **Main Job requirements**: - preferably have experience in power plants (combined cycle)


  • مصر, Egypt Savills Middle East Full time

    **The Role** A full time Senior Operations Manager focusing on the management of the property’s operational aspects within the Property and Facilities Management department. **Key Responsibilities** - Coordinate and manage all activities of the operational subcontractors (security, cleaning, fire, pest control, landscaping) - Cooperate with other...


  • مصر, Egypt Ericsson Full time

    **Join our Team**: **About this opportunity** We are looking for Operation Assurance Manager to be responsible for the financial and operational and delivery performance of the Operations Assurance and Broadcast Operations assignments within a Managed Services Deal. Responsible to manage the applicable WLAs and OLAs with delivery organizations, manage the...


  • مصر, Egypt Ericsson Full time

    **About this opportunity** We are looking for Operation Assurance manager to be responsible for the financial and operational and delivery performance of the Operations Assurance and Broadcast Operations assignments within a Managed Services Deal. Responsible to manage the applicable WLAs and OLAs with delivery organizations, manage the delivery of...

  • Operations Manager

    5 months ago


    مصر, Egypt Dubizzle MENA Full time

    As an Operations Manager, you will be responsible for owning the performance of Dubizzle cars Branch operations, Home inspections, Logistics, Inventory management & Transfers across Egypt. You will partner with cross-functional teams to lead operational process improvement ensuring best practices and creating the blueprint for standardised processes and...


  • مصر, Egypt Mrsool Full time

    Overview: The Vendor Operations Manager will play a critical role in enhancing the operational efficiency of our restaurant partners and optimizing the riders' waiting time at restaurants for order pickups. This role requires a strategic and analytical thinker with excellent communication and relationship-building skills. The Vendor Operations Manager will...


  • مصر, Egypt Integrant Full time

    We are seeking an experienced Network Operations Manager to lead our team of professionals in planning, engineering, and operations of network and/or telecommunications systems. As a Network Operations Manager, you will play a crucial role in ensuring the operational security and readiness of the network infrastructure and the entire end-to-end service...


  • مصر, Egypt Top Business Human Resources Full time

    Responsibility: - Lead the Site Operations team in the UAE Regions, setting objectives, managing performance, and fostering development. - You'll provide strategic inputs for the overall Site Operations strategy aligned with the company objectives of the UAE business unit strategy. - Participation in budgeting processes and monitoring financial...


  • مصر, Egypt Ericsson Full time

    **About this opportunity** You'll be responsible for the handling Operations and Optimization for different Technologies of a different Vendor. Operational Management for the end-to-end operations activity’s delivery (1st level assurance, 2nd level assurance, Service & Resource Fulfillment, and service desk. **What you will do** - To ensure that all...


  • مصر, Egypt SITA Switzerland Sarl Full time

    Overview: **_ WELCOME TO SITA_** **Ready to redefine air travel? The journey starts here, with you at SITA.** **_ ABOUT THE ROLE & TEAM:_** - As Manager Service Operations your main responsibility is to ensure SITA's competitive strength and business growth through the provision of the highest quality technical Service Operations to SITA customers, perform...


  • مصر, Egypt Staff Arabia Full time

    An international chain of Restaurants specialized in Italian food based in KSA is currently hiring the following position: **Brand Operations Manager** **Responsibilities**: - Directing the customer facing operations of a nominated brand to meet strategic growth, sales, profitability and operational standards targets. - Leading and developing a team of...


  • مصر, Egypt Staff Arabia Full time

    A Great job Vacancy in KSA, A medical equipment company in the field E.N.T / hearing aids is hiring immediately ; 1-Sales & Operations Manager: Main Job Requirements: - Minimum of Bachelor Degree. - Minimum 12 years of experience in medical sales & operations including 5 years in hearing health care (Managerial level) - Fluent English & Arabic. Job...