Msip Operations Manager
5 months ago
**About this opportunity**
You'll be responsible for the handling Operations and Optimization for different Technologies of a different Vendor. Operational Management for the end-to-end operations activity’s delivery (1st level assurance, 2nd level assurance, Service & Resource Fulfillment, and service desk.
**What you will do**
- To ensure that all Managed Services contractual deliveries are fulfilled towards the customer and steers, controls and leads the interaction with the delivery Organizations.
- Local Delivery (NOC), and Global Delivery
- To ensure the operational performance, securing that services are continuously available and delivered according to the applicable WLAs and OLAs with delivery organizations.
- Ensuring that operations delivery is fulfilling the contracted Service Level Agreement (SLA).
- To configure and provision all resources to provide customers with requested services in a timely and correct manner.
- Provide critical issue point for all KPI / operations delivery performance deviation.
- End user and customer's infrastructure incidents and problem resolution in the smallest time, in accordance to the WLA and aiming to minimize the end-user negative impact.
- Proactive problem management and preventive maintenance activities execution to reduce overall outage time.
- Improving operational efficiency, processes and methods
- SLA and KPI Management and monthly sign offs with customer.
- SPOC for customer and Operational issues.
- Responsible for Operational readiness for new service in customer Network
- Leading Special Projects and events
- Drive Automation
- Data science, analytics and AI capabilities with hands on experiences.
- Ensure deployment management activities are efficiently performed and supported by other delivery organizations and functions
- Participate on various change management boards, and forums as needed and coordinate customer participation as necessary
- Continuously commit for efficiency, improvements and excellence in service delivery
**You will bring**
- Deployment and integration delivery management
- Change management
- Release and deployment management
- Efficiency improvement management
- Delivering results and meeting customer expectations
- Analyzing
- Deciding and initiating action
- Ambitious and commercial thinking
- Persuading and influencing
- Relating and networking
- they has competence in new technologies such as IMS/vEPC/VNF/Data Analytics /AI
- Academic degree, minimum on bachelor level, in engineering (IT, Telecom)
- Able to meet deadlines and able to work under ambiguity.
- Additional Requirements:
- Experience as Project Manager
- Experience in presales
- International exposure
- People management
- MBA certification is a plus
**Why join Ericsson?**
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
**What happens once you apply?**
Click Here to find all you need to know about what our typical hiring process looks like.
Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
Primary country and city: Egypt (EG) || Egypt : Cairo : Cairo
Req ID: 732042
-
Operation Assurance Manager
5 months ago
مصر, Egypt Ericsson Full time**Join our Team**: **About this opportunity** We are looking for Operation Assurance Manager to be responsible for the financial and operational and delivery performance of the Operations Assurance and Broadcast Operations assignments within a Managed Services Deal. Responsible to manage the applicable WLAs and OLAs with delivery organizations, manage the...
-
Operation Assurance Manager
5 months ago
مصر, Egypt Ericsson Full time**About this opportunity** We are looking for Operation Assurance manager to be responsible for the financial and operational and delivery performance of the Operations Assurance and Broadcast Operations assignments within a Managed Services Deal. Responsible to manage the applicable WLAs and OLAs with delivery organizations, manage the delivery of...
-
Network Security Operations Team Lead
5 months ago
مصر, Egypt Ericsson Full time**Join our Team**: **About this opportunity** The Team Leader for 2nd Level operations Network Security is working within Operations, reporting to BO Core & IP domain Manager. The 2nd Level operations Network Security Team Leader will work in close connection and alignment with all Team Leaders, MSIP and any other units and organizations needed. **What you...
-
Bo Voice Core Team Lead
5 months ago
مصر, Egypt Ericsson Full time**Join our Team**: **About this opportunity!** The Team Leader for 2nd Level operations Core CS/IMS is working within Operations, reporting to BO Core & IP domain Manager. The 2nd Level Core CS/IMS Team Leader will work in close connection and alignment with all Team Leaders, MSIP and any other units and organizations needed. **What you will do** - To lead...
-
Bo Voice Core Team Lead
5 months ago
مصر, Egypt Ericsson Full time**About this opportunity** The Team Leader for 2nd Level operations Core CS/IMS is working within Operations, reporting to BO Core & IP domain Manager. The 2nd Level Core CS/IMS Team Leader will work in close connection and alignment with all Team Leaders, MSIP and any other units and organizations needed. **What you will do** - To lead a team of young...
-
Fo Deputy Manager
5 months ago
مصر, Egypt Ericsson Full time**About this opportunity** The Front Office Deputy Manager is the MSIP appointed responsible for Managing 1st Level Operations Teams which are entitled for alarm monitoring, classification, dispatching & incident triggering within Service Delivery Organization at Ericsson Managed Operation towards Etisalat MISR Egypt. FO Deputy Manager shall be 1st level...
-
Operations Manager
5 months ago
مصر, Egypt Trukker Full timeTruKKer is Middle East’s 1st and largest on-demand truck aggregator. TruKKer is transforming the fragmented logistics market to make it standardized, transparent and efficient by leveraging the power of technology. We are driving adaptation of technology at the lowest levels of business i.e the drivers. We are the front runners of introducing technology to...
-
Operations Manager
5 months ago
مصر, Egypt IntouchCX Full timeAbout IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...
-
Operational Management Manager
5 months ago
مصر, Egypt HSBC Full time-Job description A dynamic, fast paced role in the Corporate Services (CS) team responsible for Operational Management (OM) that requires technical expertise, leadership, excellent stakeholder management and communication. The OM team will drive continuous improvement across the CS structure in areas such as Governance and Risk Control Operations, Change...
-
Operations Manager
6 months ago
مصر, Egypt London International Patient Services Full timeManaging the Cairo Operations Department and overseeing the day-to-day operations of the department. - Ensuring compliance with policies and procedures, and excellence in customer service. - Approving training scope and materials for the department. - Performance management; establishing and monitoring objectives and key performance indicators and conducting...
-
Operation Manager
4 months ago
مصر, Egypt Egyptian Engineering&Scientific Services Full timeEESS, a leading provider of calibration and validation services, is seeking a highly motivated and results-oriented Sales Manager to join our growing team. You will be responsible for developing and executing sales strategies to drive revenue growth for our calibration and validation services across various industries. **Responsibilities**: Manage and...
-
Operation Manager
4 months ago
مصر, Egypt Harsco Environmental Full time**Company Description** **Job Description** Job Purpose**: - Directs and supervises operation and subcontractor workforce in operation all activities for equipment used in production or for rental on plant site locations. Ensures that daily production quantities are met. direct supervision of multiple employees in a large, multi-faceted environment, which...
-
Operations Manager
5 months ago
مصر, Egypt Souq.com for E-Commerce LLC Full time3+ years of employee and performance management experience - 3+ years of performance metrics, process improvement or lean techniques experience - Bachelor's degree or equivalent - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays Amazon Worldwide Operations is the underlying fulfillment and customer service engine that...
-
Operations Manager
5 months ago
مصر, Egypt Arpu Telecommunication Services Full timeLeading and coaching high-performing operations’ team, fostering a culture of innovation, collaboration, and accountability. - Develop and implement strategic initiatives to enhance operational efficiency, streamline workflows, and enhance service delivery. - Monitor key performance indicators (KPIs) and operational metrics to track performance and...
-
Operations Manager
7 months ago
مصر, Egypt Staff Arabia Full timeExcellent Vacancies in Egypt Our client, is one of the leading Italian contracting companies in oil and gas and energy requires the following positions in its project in Egypt: - Operations Manager **Main Job requirements**: - preferably have experience in power plants (combined cycle)
-
Senior Operations Manager
5 months ago
مصر, Egypt Savills Middle East Full time**The Role** A full time Senior Operations Manager focusing on the management of the property’s operational aspects within the Property and Facilities Management department. **Key Responsibilities** - Coordinate and manage all activities of the operational subcontractors (security, cleaning, fire, pest control, landscaping) - Cooperate with other...
-
Operations Manager
5 months ago
مصر, Egypt Dubizzle MENA Full timeAs an Operations Manager, you will be responsible for owning the performance of Dubizzle cars Branch operations, Home inspections, Logistics, Inventory management & Transfers across Egypt. You will partner with cross-functional teams to lead operational process improvement ensuring best practices and creating the blueprint for standardised processes and...
-
Vendor Operations Manager
5 months ago
مصر, Egypt Mrsool Full timeOverview: The Vendor Operations Manager will play a critical role in enhancing the operational efficiency of our restaurant partners and optimizing the riders' waiting time at restaurants for order pickups. This role requires a strategic and analytical thinker with excellent communication and relationship-building skills. The Vendor Operations Manager will...
-
Network Operations Manager
5 months ago
مصر, Egypt Integrant Full timeWe are seeking an experienced Network Operations Manager to lead our team of professionals in planning, engineering, and operations of network and/or telecommunications systems. As a Network Operations Manager, you will play a crucial role in ensuring the operational security and readiness of the network infrastructure and the entire end-to-end service...
-
Senior Operation Manager
5 months ago
مصر, Egypt Top Business Human Resources Full timeResponsibility: - Lead the Site Operations team in the UAE Regions, setting objectives, managing performance, and fostering development. - You'll provide strategic inputs for the overall Site Operations strategy aligned with the company objectives of the UAE business unit strategy. - Participation in budgeting processes and monitoring financial...