Msip Operations Manager
6 months ago
**About this opportunity**
You'll be responsible for the handling Operations and Optimization for different Technologies of a different Vendor. Operational Management for the end-to-end operations activity’s delivery (1st level assurance, 2nd level assurance, Service & Resource Fulfillment, and service desk.
**What you will do**
- To ensure that all Managed Services contractual deliveries are fulfilled towards the customer and steers, controls and leads the interaction with the delivery Organizations.
- Local Delivery (NOC), and Global Delivery
- To ensure the operational performance, securing that services are continuously available and delivered according to the applicable WLAs and OLAs with delivery organizations.
- Ensuring that operations delivery is fulfilling the contracted Service Level Agreement (SLA).
- To configure and provision all resources to provide customers with requested services in a timely and correct manner.
- Provide critical issue point for all KPI / operations delivery performance deviation.
- End user and customer's infrastructure incidents and problem resolution in the smallest time, in accordance to the WLA and aiming to minimize the end-user negative impact.
- Proactive problem management and preventive maintenance activities execution to reduce overall outage time.
- Improving operational efficiency, processes and methods
- SLA and KPI Management and monthly sign offs with customer.
- SPOC for customer and Operational issues.
- Responsible for Operational readiness for new service in customer Network
- Leading Special Projects and events
- Drive Automation
- Data science, analytics and AI capabilities with hands on experiences.
- Ensure deployment management activities are efficiently performed and supported by other delivery organizations and functions
- Participate on various change management boards, and forums as needed and coordinate customer participation as necessary
- Continuously commit for efficiency, improvements and excellence in service delivery
**You will bring**
- Deployment and integration delivery management
- Change management
- Release and deployment management
- Efficiency improvement management
- Delivering results and meeting customer expectations
- Analyzing
- Deciding and initiating action
- Ambitious and commercial thinking
- Persuading and influencing
- Relating and networking
- they has competence in new technologies such as IMS/vEPC/VNF/Data Analytics /AI
- Academic degree, minimum on bachelor level, in engineering (IT, Telecom)
- Able to meet deadlines and able to work under ambiguity.
- Additional Requirements:
- Experience as Project Manager
- Experience in presales
- International exposure
- People management
- MBA certification is a plus
**Why join Ericsson?**
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
**What happens once you apply?**
Click Here to find all you need to know about what our typical hiring process looks like.
Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
Primary country and city: Egypt (EG) || Egypt : Cairo : Cairo
Req ID: 732042
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