Senior Crisis Readiness and Global Process

2 days ago


مصر, Egypt Orange Business Services Full time

**About the role**:

- work with DGPO & Managment to finalize the crisis model
- followup on BTG Major incidents and create a PIR to each ticket(to be extended to the rest of technologies)
- allign with process owners to make sure that the crisis process documents are updates according to the new module
- work with L1 Incident manager to finalize post crisis module
- finalize the service providers support model with the ops global manager and the PO
- start involving in the CM excellence program for french domain
- Working on OPS readiness process

**About you**:
Education and Experience:

- Min. 3 years related work experience (Service Operations/ Transition)
- Experience in Cloud Technologies.
- Relevant experience with managing cross-functional (virtual) teams is a plus

Technical Knowledge
- Solid understanding of Orange Business Services solutions
- Understanding of corporate governance within complex organizations

Soft Skills and Abilities:

- Proficient English, and French is a plus
- Capability to work in a global, changing, and multicultural environment
- Excellent Interpersonal & Collaboration skills.
- Good time management, organizational and leadership

**Additional information**:
**Department**:
Customer Services & Operations

**Contract**:
Regular



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