Current jobs related to Director of Area Support - مصر - Microsoft
-
Area IT Director
2 weeks ago
مصر, Egypt Paradise Inn Group for Hotels and Resorts Full time**We are looking for an IT Director Hotels Experience to ensure the smooth running of our computer systems within the limits of requirements, specifications, costs, and timelines.** **Area IT Director** **Alexandria - Full-time** **Hotels experience is a must.** **We Provide Guest room Full Board Accommodation in the Hotel for Non-Residents in...
-
Area IT Director
6 days ago
مصر, Egypt Paradise Inn Group for Hotels and Resorts Full timeWe are looking for an **IT Director Hotels Experience** to ensure the smooth running of our computer systems within the limits of requirements, specifications, costs, and timelines. **Requirements for Hotel IT Director** - Diploma or Vocational Certificate in Computer Science or IT or related field. - 7+ years’ related experience to hotels. - Working...
-
Director of Finance and Support Services
7 days ago
مصر, Egypt Save the Children Full time**TITLE**:Director of Finance and Support Services**TEAM/PROGRAMME**:Egypt Senior Management Team**LOCATION**:Cairo**GRADE**: 1**CONTRACT LENGTH**:One year (Renewable)**CHILD SAFEGUARDING**: Level 3: the post holder will have contact with children and/or young people _either _frequently (e.g. once a week or more) or intensively (e.g. four days in one month...
-
Director of Finance and Co-director of The
4 days ago
مصر, Egypt Emprego EG Full timeSaint Andrew’s Refugee Services, Cairo Vacancy Announcement: Director of Finance and Co-Director of The Executive Leadership Team Founded in 1979, StARS is a refugee service provider in central Cairo that works to enhance the quality of life for refugees and vulnerable migrants through five broad program areas: education, psychosocial, legal, community...
-
Director of Finance and Co-director of The
5 days ago
مصر, Egypt Emprego EG Full timeSaint Andrew’s Refugee Services, Cairo Vacancy Announcement: Director of Finance and Co-Director of Executive Leadership Team Founded in 1979, StARS is a refugee service provider in central Cairo that works to enhance the quality of life for refugees and vulnerable migrants through five broad program areas: education, psychosocial, legal, community...
-
Director of Development
3 days ago
مصر, Egypt Emprego EG Full timeSaint Andrew’s Refugee Services, Cairo Vacancy Announcement: Director of Development Founded in 1979, StARS is a refugee service provider in central Cairo that works to enhance the quality of life for refugees and vulnerable migrants through five broad program areas: education, psychosocial, legal, community outreach and unaccompanied youth and children...
-
Director of Customer Support
6 days ago
مصر, Egypt elmenus Full timeelmenus is a venture-backed food discovery platform with a total of $20M in funding based in Egypt. We are building a platform that combines a social, visual and personalized experience to help millions of people discover and order the food they will love. We are looking for the smartest, most impactful and passionate people to join our food loving team. We...
-
Legal Director
4 weeks ago
مصر, Egypt Premier Services & Recruitment Full timeJob Description & Specification: Legal director able to lead and manage the department from A-Z, social level. excellent female. - Languages: - English : Excellent **Job Details**: - Country: - EGYPT- City: - Cairo- Area: - Maadi- Job Type: - Industry: - Oil & Gas / Energy / Petrochemicals,- Gender: - Salary Negotiable: - Yes- Experience: - 10 - 15...
-
Legal Director
9 hours ago
مصر, Egypt Premier Services & Recruitment Full timeJob Description & Specification: Legal director able to lead and manage the department from A-Z, social level. excellent female. - Languages: - English : Excellent **Job Details**: - Country: - EGYPT- City: - Cairo- Area: - Maadi- Job Type: - Industry: - Oil & Gas / Energy / Petrochemicals,- Gender: - Salary Negotiable: - Yes- Experience: - 10 - 15...
-
Marketing Director
4 weeks ago
مصر, Egypt Specialized Universal Network of Oncology Full time_**Manager Marketing**_ **Who are we?** The Specialized Universal Network of Oncology Centre (SUN) was established in 2008, as the first comprehensive private cancer care center in Alexandria, Egypt. SUN has a dedicated multidisciplinary team of highly trained medical and paramedical staff, providing high-quality Oncology Care covering a full scope of...
-
Marketing Director
1 day ago
مصر, Egypt Specialized Universal Network of Oncology Full time_**Manager Marketing**_ **Who are we?** The Specialized Universal Network of Oncology Centre (SUN) was established in 2008, as the first comprehensive private cancer care center in Alexandria, Egypt. SUN has a dedicated multidisciplinary team of highly trained medical and paramedical staff, providing high-quality Oncology Care covering a full scope of...
-
Assistant to Artistic Director
2 weeks ago
مصر, Egypt ElGouna Film Festival Full time**El Gouna Film Festival** **This is an onsite, full-time project-based temporary role.** **Job Summary** Reporting to the Artistic Director, the Assistant will provide a wide range of services in support of the Artistic Director and the efforts of the Artistic Team. Key responsibilities include handling internal and external communications, scheduling,...
-
Oncology Business Unit Director
1 week ago
مصر, Egypt PSM Personnel Full timeOncology Business Unit Director Marketing ~ Commercial Cairo-Egypt Our client is a multinational pharma company with a great Oncology pipeline, with the determination and drive to be number one. The team has a growth mindset, always challenging themselves to be the best, as they learn from others and make their way to the top of the ladder. As the...
-
Assistant to The Schools Director
2 days ago
مصر, Egypt Kompass Education Full timeJob A: Assistant to the Schools Director Are you passionate about education and looking for an opportunity to make a difference in the lives of students? Kompass School in Maadi is seeking a dedicated and organized individual to join our team as the Assistant to the School Director. Position: Assistant to the School Director Location: Kompass School,...
-
Area Sales Manager
4 weeks ago
مصر, Egypt Employ Me Full time**Responsibilities**: - Carries responsibility for achieving the region’s sales objectives in terms of sales volume, value and gross profit margin - Responsible for seeking sales opportunities and forecast to ensure profit growth and the sales’ expansion - . Acts as the focal point of contact between the assigned sales area and all other departments...
-
Area Sales Manager
1 day ago
مصر, Egypt Employ Me Full time**Responsibilities**: - Carries responsibility for achieving the region’s sales objectives in terms of sales volume, value and gross profit margin - Responsible for seeking sales opportunities and forecast to ensure profit growth and the sales’ expansion - . Acts as the focal point of contact between the assigned sales area and all other departments...
-
Associate Director, Ethics and Compliance
2 weeks ago
مصر, Egypt Astellas Full timeAlgemene informatie Job Advert Title Associate Director, Ethics and Compliance Locatie Egypte Function/Business Area Legal, Risk, Ethics & Compliance Afdeling E&C Affliate Strategic Business Partner Werkcategorie Arbeidsovereenkomst voor onbepaalde tijd Functiebeschrijving Associate Director, Ethics and Compliance **About Astellas**: At Astellas...
-
مصر, Egypt Habitat for Humanity Full time**Closing date is 13th February.** Reporting to the Europe, Middle East (EME) Area Vice president, the Director for Middle East, and North Africa (Director MENA) is the most senior position in these regions and supervises the National Directors in Lebanon, Jordan, Egypt. The role can be based in either Jordan (preferred), Lebanon or Egypt, mainly hybrid...
-
Director of Communications
1 week ago
مصر, Egypt Médecins Sans Frontierès Full timeThe Director of Communications is expected to strategically lead the communications team at the heart of MSF’s MENA communications network. The work of the Communications team is central in supporting operations in the region and towards building MSF’s identity and profile in Lebanon and the MENA region. **Objectives** - To lead, supervise and support...
-
Executive Assistant to The Regional Director
1 week ago
مصر, Egypt Emprego EG Full time**Background**:Ashoka is the global association of the world’s leading social entrepreneurs—men and women with system changing solutions for the world’s most urgent social problems. Social entrepreneurs are individuals with innovative solutions to society’s most pressing social problems. From its regional office in Cairo, Ashoka Arab World creates a...
Director of Area Support
4 weeks ago
Do you want to produce impactful support results for customers? Do you want to join a growing, thriving team where you will be empowered to drive successful outcomes? Do you have the skills to balance the business impact felt by our customers with the available resources and prioritisation needs of our support business? If so, and you’re happy to be the person the customer calls in their most challenging time, talk to us
As aDirector of Area Support you will own Crisis Communications for your Area and liaise with the C-Suite of Microsoft’s most strategic customers, acting as a trusted advisor and partner for your Area’s Leadership (CVP/AVP/GM). You’ll be the Commander and Technical Leader during a Service Incident or large scale event, co-ordinating key leaders and decision makers across our Support and Engineering Organisations. You’ll have executive-facing communication skills to restore confidence, and partner with the customer’s Account Team to prevent recurrences through the Customer Engagement Plan to improve and shape the support experience, acting with urgency to produce the best possible outcomes.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**:
Customer Resolution
- Required to be on-call during shifts which will include nights and weekends and available to take ownership of escalations to Senior Leaders, liaising between the customer and Senior Leaders across organizations within Microsoft.
- Leads strategic projects designed to improve resolution times, customer satisfaction, and support experience. Provides examples and direction to prioritize efforts to prevent and reduce escalations/crises.
Collaboration
- Leverages relationships across Area CSU, Support and Product Groups to remove roadblocks. Establishes and oversees the development of written protocols to ensure customer issues are resolved. Identifies reoccurring roadblocks across the Area and escalates as needed.
- Owns escalated issues and manages Area-escalated customer crises to identify and remove barriers. Ensures existing processes are not a blocker to customer issue resolution and influences the direction of process improvement efforts with a global perspective. Acts as an expert and provides guidance to Support Escalation team members on how to handle moderate to highly complex cases.
Communication
- Identifies and builds strategic relationships with internal teams, partners, and communications with senior and executive leadership to resolve issues that are complex in scope.
- Leverages precision questioning techniques to understand the pain points of the customer experience during Crisis and then proactively addresses the People/Process/Technology blockers identified.
- Customer engagement - both reactive (emergency) and proactive (sponsorship). Confidence calls after outage. Involved in service incident (SI) aka outage Crisis and non-outage crisis for specific, strategic customers
Process Improvement
- Support Area and regional leadership and collaborate with the Area Business Partner to identify systematic issues and leads process improvement efforts to ensure continuous improvement Recommend process improvements and support the Area Connected Reactive Support forums with identified actions.
- Crafts and executes executive summaries and identifies patterns across customer issues. Creates strategies to resolve reoccurring or highly sensitive issues in partnership with Area, Support and Product Group leadership.
- Own Service Incident or crisis response and management in the Area (before, during and after) - ensure understanding of Field roles and responsibilities. Accountable for ensuring the area is trained.
Other
- Embody our culture and values
**Qualifications**:
Required/Minimum Qualifications
- Extensive technology industry, customer service, or related experience
- OR Bachelor's Degree in technology, business, or related field AND very strong technology industry, customer service, or related experience
- OR Master's Degree in technology, business, or related field AND strong technology industry, customer service, or related experience
- OR equivalent experience.
- Crisis Management and C-Suite communication experience.
- Cloud Technology Certification (minimum of Azure Fundamentals and/or M365 Fundamentals).
- Proficiency in English language
Additional or Preferred Qualifications
- Extensive technology industry, customer service, or related experience
- Poject or program management experience.
- Experience working with Microsoft products and services.
- Advanced Cloud Technology Certification levels such as Level 200 and 300 certifications in Microsoft
