Services Readiness Manager

**About the role**: The purpose of Senior Service Readiness Manager is to lead the customer Journey rom Build to Run, to ensure smooth Transition of the Business and manage the activities related to unified Communication solutions (EIC), process knowledge transfer and sharing all the Business requirement between Build and Run teams. DUTIES &...

**About the role**: - work with DGPO & Managment to finalize the crisis model - followup on BTG Major incidents and create a PIR to each ticket(to be extended to the rest of technologies) - allign with process owners to make sure that the crisis process documents are updates according to the new module - work with L1 Incident manager to finalize post crisis...

**Export Specialist - Ready-Made Garments** **Project Overview and Role**: USAID’s Trade Reform and Development in Egypt (TRADE) project builds on decades of U.S. investments in Egyptian businesses and economic policy with the aim of substantially increasing Egyptian exports from Small and Medium Enterprises (SMEs). The TRADE project focuses on six...

Project Overview and Role: USAID’s Trade Reform and Development in Egypt (TRADE) project builds on decades of U.S. investments in Egyptian businesses and economic policy with the aim of substantially increasing Egyptian exports from Small and Medium Enterprises (SMEs). The TRADE project focuses on six selected sectors: engineering products, food...

**WE ARE** Opinov8 is a technology service provider, with an **Opinion in Innovation**, we engage with our clients at any stage in their product engineering and innovation goals, with solutions being mainly collaborative and outcome-driven. We are driven by delivering **value**, for our clients, through **technological innovation**. We are a young...

Accountable for end to end management of all Customer DSL and non-DSL orders terminating in Western & Central European countries assigned from receipt of valid service request from Sales to handover and/or billing. - Coordinate provisioning for Hybrid Network projects and assess service orders and develop implementation schedules to optimize resources and...

**About the role**: - Holds accountability for the Quality of solutions provided to Customer - Acts as the customers' primary point of contact and an escalation point - Has awareness of overall and service management profitability of their customers - Proactively identify existing Customer needs, and opportunities and grow the customer relation with...

Job Description & Specification: Providing a single point of contact (SPOC) to handle service inquiries, incidents, requests and events while ensuring relevant Service Level Agreements (SLAs) are being achieved and maintained within company, Head Office, Plant, existing and newly established distribution sites. **Operational/Professional/Business**: -...

**About the role**: **Job Purpose**: Head of CSS is responsible to Develop the operational plan needed to support OCB customers’ transformation and Drive sustainable growth for the business; and to Lead the Service Desk team to Provide a best-in-class customer E2E cloud service experience. **Key Activities & Deliverables**: **Planning &...

**About the role**: As part of the continuous improvement of services, he/she is responsible for: - Taking responsibility for a service right after handover from the Service Implementaton Expert (SIE) which takes place prior the service commercial launch. The SLM takes over the process, procedures and training around the new service offerings or their...

**Introduction** At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's...

**Sutherland Cairo** is searching for a talented and dedicated Customer Service Representative (English Speaker) to join our vibrant team in Fifth Settlement! **Do you thrive on building positive relationships and exceeding customer expectations?** In this exciting role, you'll be the first line of contact for our valued clients, ensuring their needs are...

**About the role**: **Typical roles and responsibilities of the CAB manager include, but are not limited to**: - Assess Change Requests that are submitted to the CAB. - Organize CAB meetings (standard & emergency), to review and approve changes - Responsible to assure interlock review and approval of all affected downstream LOBs when applicable - Issue and...

**About the role**: Reporting to the Head of Managed Cloud Services inside OCB Egypt. As the Head of the Hyperscalers Team under the Cloud Native Managed Services OCB Egypt organization, you will be responsible to ensure top quality operational management of all Build and Run Activities, plus full responsibility of Operation resources along the SREs and...

Position Snapshot: Engage with key partners to enable service expansion scoping and execution. Partner with Businesses and support in developing growth enabling services expansions providing competitive advantage and business value to the markets. Ensure business success metrics are established and measured. A Day in the life: - Generate projects portfolio...

They receive the employees requests through a web tool or by phone and try to solve them using the documentation available in the knowledgebase and their IT skills and knowledge, if not, it will be escalated to the next level of support. **Key Tasks and Responsibilities**: - Manage the team to ensure compliance to performance management targets and customer...

Manage the delivery of the highest level of operational service and support to operation contracts and warranty clients by coordinating the activities of the service delivery team across all areas of services. **Key KPIs include**: CSI O&M Margins - Manage the service delivery team to ensure that all incidents and problems assigned are managed effectively...

Are you ready to start a new adventure pioneering together with us? We are looking for a brilliant Customer service manager We're looking for a Customer service manager to improve retention, engagement, and loyalty for our customers. This will be done by developing communication and content strategies to improve customer and prospect...

**About the role**: - Ensure the timely and successful delivery of our solutions. - Challenge existing models and procedures and work toward updating them to improve the speed of delivery. - Drive the continuous service improvement while constantly evaluating the customer perception of the service. - Building and maintaining strong relationship with key...

Job Description & Specification: **Responsibilities** **Main Job Duties**: - Develop new business with new clients or identify areas of improvement to meet sales quotas - Open new markets in deferent sections ( automotive, real estate, communications, FMCG,ect) - Register with new retail mega clients. - Build and maintain strong, long-lasting client...