IT Managed Service Manager

3 days ago

مصر, Egypt Opinov8 Technology Services Full time

**WE ARE**

Opinov8 is a technology service provider, with an
**Opinion in Innovation**, we engage with our clients at any stage in their product engineering and innovation goals, with solutions being mainly collaborative and outcome-driven. We are driven by delivering
**value**, for our clients, through
**technological innovation**.

We are a young energetic and dynamically agile company and the team behind Opinov8 are software industry veterans. We are ambitious on our own and on our client’s behalf and we do not look at a client engagement as a project, we are in it to help our clients build sustainable products, platforms, and businesses.

**Our core values and what we look for in our Opinov8rs**:
You are
**Collaborative** - which is a key component to being successful in distributed environments.

You are
**Innovative** - it is a requirement that we innovate, as individuals and as a company.

Be
**Adventurous** - courageous people are adventurous, we are hiring and nurturing this quality.

Always
**Respectful**:

- remember if you don’t respect others they will not respect you.

Inherently
**Intelligent**:

- it goes without saying we are all intelligent in our own way.

Ultimately
**Responsible** - being responsible is a core personality trait that is needed for us and our clients’ success and ultimately a happy work environment.

**WE BUILD**:
We have an exciting opportunity for a Managed Service Manager to join our globally expanding Delivery Function. You will be working in close collaboration with the PMO Team and will play a key role in defining the processes and ways of working to ensure the success of our Managed Service offering. This is a huge opportunity to join a rapidly scaling business, define what good looks like and enable us to get there.

Within the Delivery Organization your work will be related to the support of internal delivery processes, ensuring internal systems' data accuracy and bringing cooperation and collaboration with different teams - practice leaders, project management team, resource management team.

This role is a great opportunity for an experienced IT Service Management professional with the ambition and vision to drive improvements and performance. You will be a great communicator at all levels, able to use data, reporting and presentation skills to influence stakeholders and clients to refine and improve services. Reporting directly to the Head of Delivery you will have the autonomy to be creative and innovative in your role while working in collaboration with colleagues and clients.

**BEING PART OF THE TEAM**:

- Responsible for abiding by the Service Requirements and the KPIs/SLA
- Act as a delivery lead and project manager to ensure the quality of the delivery and the respect of milestones, planning, finances
- Accountable for all divergence regarding the expected quality
- Present on a regular basis the activity reports and the Service improvement plan to the customer
- Assess customer feedback and using creativity to establish, improve, and refine services
- Act as a point of escalations
- Plan resources for and schedule activities
- Draft regular status reports about KPIs/SLA fulfilment
- Propose, discuss and implement measures for service and resource optimisation
- Coordinate and resolve escalations and critical issues
- Plan activities, such as deployments, tests, etc.
- Plan and define scope, activity planning and sequencing, resource planning
- Develop schedule, time estimation, cost estimation, budget development, documentation
- Generate, lead and communicate metrics to key stakeholders, including those that are not well versed in agile practices (e.g. Velocity, Burndown, Burnup, EAC, Earned Value, etc.)
- Identify and mitigate potential risks and perform major incident management
- Understand and promote the benefits of DevOps approaches and tooling such as continuous integration, continuous delivery, test automation, code quality analysis, etc.
- Support alignment of data between systems
- Help ensure that practice mentors are being supported
- Help practice leads with admin related support where needed
- Related reporting

**POWER YOU BRING**:

- 5+ years of proven experience in service delivery management or other relevant IT experience(s)
- Effective verbal and written communication skills and ability to work with technical and non-technical personnel at various levels in the organization
- Previous experience of IT service in a global organisation, collaborating across different locations, cultures and levels
- Experience as project manager delivering IT projects and as scrum master would be a plus
- Experience of delivering solutions using Agile methodologies like Kanban
- Excellent leadership and customer service skills
- Fundamental knowledge of Networking and Hosting technologies and solutions
- Experience with Microsoft tools is an advantage
- English: Fluent business written and spoken is essential

  • Regional Manager

    1 week ago

    مصر, Egypt Farm Manager SA Full time

    One in UAE, one in Morrocco and one in Egypt. **MINIMUM REQUIREMENTS** **_ _**Relevant / Related Agricultural Degree - Min of 5 years previous regional management experience in Wildlife and all that goes with that - Computer literate - Good leader - Strong proven management skills - Strong verbal and written communication skills - Strong admin and record...

  • Country Manager- Egypt

    2 days ago

    مصر, Egypt UNITED PARCEL SERVICE Full time

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...

  • Service Manager

    3 weeks ago

    مصر, Egypt Giza Systems EG Full time

    Ensuring the correct and proper delivery of customer support services to our customers - Ensuring that agreed margins are achieved whilst delivering Service Level Agreement fulfillment and customer happiness. - Take ownership of customers issues and follow problems through to resolution - Guide the sales and presales team in any projects pertaining warranty...

  • Service Manager

    2 weeks ago

    مصر, Egypt Giza Systems EG Full time

    Ensuring the correct and proper delivery of customer support services to our customers - Ensuring that agreed margins are achieved whilst delivering Service Level Agreement fulfillment and customer happiness. - Take ownership of customers issues and follow problems through to resolution - Guide the sales and presales team in any projects pertaining warranty...

  • Service Manager

    2 weeks ago

    مصر, Egypt Giza Systems EG Full time

    Ensuring the correct and proper delivery of customer support services to our customers - Ensuring that agreed margins are achieved whilst delivering Service Level Agreement fulfillment and customer happiness. - Take ownership of customers issues and follow problems through to resolution - Guide the sales and presales team in any projects pertaining warranty...

  • Service Manager

    4 weeks ago

    مصر, Egypt Staff Arabia Full time

    We are hiring! Our client is a leading company specialized in Heavy Industry Science & Technology based in China is now hiring **Position required**: Service Manager (5-10 years experience in Heavy Equipment is a must) **Work type location**: Egypt / Remotely **Responsibilities**: - Responsible for managing the service team and all service activities...

  • Cx & Service Management Manager

    3 days ago

    مصر, Egypt Majid Al Futtaim Full time

    Majid Al Futtaim invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region,...

  • Engineering Manager, Managed Services

    3 weeks ago

    مصر, Egypt Canonical - Jobs Full time

    This role is an opportunity for a technologist with a passion for Linux and Cloud to build a career with Canonical and drive the success with those leveraging Ubuntu and open source products. If you have an affinity for open source development and a passion for technology, then you will enjoy working with some of the best people in the industry at...

  • Engineering Manager, Managed Services

    1 week ago

    مصر, Egypt Canonical - Jobs Full time

    This role is an opportunity for a technologist with a passion for Linux and Cloud to build a career with Canonical and drive the success with those leveraging Ubuntu and open source products. If you have an affinity for open source development and a passion for technology, then you will enjoy working with some of the best people in the industry at...

  • Hiring Manager

    2 weeks ago

    مصر, Egypt Premier Fitness Service Full time

    **Join Premier Fitness and Shape the Future with Us!** Are you a dynamic, passionate individual with a knack for finding the perfect talent to join an energetic team? Premier Fitness, a premier fitness center nestled in the heart of California, is on the lookout for a motivated and detail-oriented **Hiring Manager** to spearhead our talent acquisition...

  • Manager Service Delivery

    7 days ago

    مصر, Egypt Speedcast Full time

    Manager Service Delivery The Service Delivery Manager interacts directly with Speedcast’s customers maintaining strong relationship and ensures that a consistent high-quality service is provided. The SDM will oversee the delivery and ongoing performance of Speedcast’s services and related technical support to customers that achieve specific performance...

  • Services Relationship Manager

    2 days ago

    مصر, Egypt Fortinet Full time

    **Mission**: Would you like to join the leading global provider of network security solutions to help strategic accounts optimizing their customer experience? At Fortinet we are looking for a **Service Relationship Manager **to be the voice of the customer within Fortinet. **Objective**: The Service Relationship Manager has a solid technical understanding...

  • Service Delivery Manager

    1 week ago

    مصر, Egypt Oracle Full time

    Service Delivery Manager-230003QW **Applicants are required to read, write, and speak the following languages***: English, Arabic **Preferred Qualifications** **Service Delivery Manager** To manage and develop the Managed Cloud Services (MCS) relationship with designated account(s) throughout the engagement against the contractual deliverables &...

  • Service Operations Manager

    4 days ago

    مصر, Egypt Bühler Full time

    Introduction Bühler Group in Cairo, Egypt is looking for a passionate professional to join our team as Service Operations Manager. This position will be responsible to lead the regional service station and develop the service business in the assigned region. Diversity Tasks - Comprehend the operational requirements and expectations of clients across...

  • Manager Service Operations

    7 days ago

    مصر, Egypt SITA Switzerland Sarl Full time

    Overview: **_ WELCOME TO SITA_** **Ready to redefine air travel? The journey starts here, with you at SITA.** **_ ABOUT THE ROLE & TEAM:_** - As Manager Service Operations your main responsibility is to ensure SITA's competitive strength and business growth through the provision of the highest quality technical Service Operations to SITA customers, perform...

  • Service Delivery Manager

    2 weeks ago

    مصر, Egypt Giza Systems EG Full time

    Manage the delivery of the highest level of operational service and support to operation contracts and warranty clients by coordinating the activities of the service delivery team across all areas of services. **Key KPIs include**: CSI O&M Margins - Manage the service delivery team to ensure that all incidents and problems assigned are managed effectively...

  • Service Expansion Manager

    3 weeks ago

    مصر, Egypt Nestle Operational Services Worldwide SA Full time

    Position Snapshot: Engage with key partners to enable service expansion scoping and execution. Partner with Businesses and support in developing growth enabling services expansions providing competitive advantage and business value to the markets. Ensure business success metrics are established and measured. A Day in the life: - Generate projects portfolio...

  • Service Delivery Manager

    1 week ago

    مصر, Egypt IBM Full time

    **Introduction** At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's...

  • Customer Service Manager

    4 days ago

    مصر, Egypt Amideast, Inc. Full time

    **COMPANY DESCRIPTION** - * The Customer Service Manager will provide a leading role in organizing and monitoring our Customer Service department to ensure our customers receive the highest levels of service.. The Customer Service Manager is responsible for providing strategic leadership to the customer service and call center teams, to deliver exemplary...

  • Professional Services Manager

    5 days ago

    مصر, Egypt Integrated Technology Group Full time

    **Job Summary** Responsible for the whole of the customer post-sales experience; from the software rollout and the support at all stages of a project/system/product lifecycle, globally across ITG’s product portfolio. The role includes the definition and implementation of a portfolio of services, including value added services, to meet our all customer’s...