Service Operations Manager

7 months ago


مصر, Egypt Bühler Full time

Introduction

Bühler Group in Cairo, Egypt is looking for a passionate professional to join our team as Service Operations Manager. This position will be responsible to lead the regional service station and develop the service business in the assigned region.

Diversity

Tasks
- Comprehend the operational requirements and expectations of clients across various sectors
- Oversee daily activities at both regional and country levels across multiple service domains including spare parts commerce, field services, repair shop facilities, service contracts, remote assistance, and expert consultancy services
- Guide the team to meet consumer demands and devise operational strategies for the area
- Monitor and manage resource availability, training, and assignment in the region to ensure the profitability of the service sector
- Collaborate closely with country heads and the sales department to achieve business objectives together
- Enhance the service delivery proficiency within the region in accordance with strategic expansion objectives, tailoring global strategies to regional demands
- Assess potential service market opportunities based on customer insights and broader economic indicators
- Facilitate the introduction of new service offerings with the assistance of specialists from the business unit, aiding in their market attainment

Required qualifications
- Bachelor’s Degree in Engineering, Business Administration, or related field
- Minimum 8 years of experience in a leading service function in an industrial or equipment sector
- Proven leadership skills: experience in organization development, strong decision-making ability, managing and developing people
- Operations management, service contract management and supply chain management
- Excellent analytical and problem-solving capabilities
- Willingness to travel

Preferred qualifications
- Organizational skills including the ability to manage time and priorities effectively
- Ability to manage diverse teams
- Able to work independently and on own initiative within specified guidelines or processes
- Able to work in matrix organization
- Able to work appropriately with confidential and sensitive information
- Ability to meet deadlines and deliverables with minimum supervision
- Customer service attitude
- Strong decision-making skills

**Benefits**:

- International & successful company with sustainable prospects for the future
- Wide technically & modern environment with interesting challenges
- Professional environment with an open communication culture
- Exciting development and training opportunities
- Great & dynamic work environment

Bühler as an employer

**Who we are**: We are working to create sustainable innovations for a better world. Our aim is to transform the world’s most pressing food and mobility challenges into sustainable technologies, process solutions and business models. At Bühler, you are empowered to show initiative and take responsibility. In our family-owned company, personal success goes hand in hand with shared success. We foster a diverse and inclusive workplace where integrity and courage are key drivers of our success. We support your personal development because we want you to make a difference. By joining Bühler, you will be helping us tackle global challenges while at the same time meeting the needs of our customers.



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