Senior Specialist Service Operations

7 months ago


مصر, Egypt SITA Switzerland Sarl Full time

Overview:
**_ WELCOME TO SITA_**

**Ready to redefine air travel? The journey starts here, with you at SITA.**

**_
ABOUT THE ROLE & TEAM:_**

As a Senior Specialist, you will be one of the Technical members within the Common Use Team which ensures all our customers’ (Airports, Airlines, and their customers) day-to-day operations run smoothly. Whether it is a passenger check-in via CUTE or CUSS or Web, or the Airlines’ operation itself - you are responsible for keeping them satisfied with our services.

**_WHAT YOU WILL DO:_**
- _To ensure the Service Operations team adheres to the highest working standards for all incidents and problems by providing guidance, support, and direct management._
- _ Provide Service Operations support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs)_
- _ Ensure the correct functioning and maintenance of all internal and external systems and products serviced by Service Operations._
- _ When required, act as the customer SPOC and coordinate the scheduling of intervention with Customer, internal resolver groups, and the Service Desk ensuring the highest level of customer service and communications are maintained to resolve the fault and incident within the prescribed SLA._
- _ Carry out incident and problem management support to the highest standards and co-ordinate the resolution with the appropriate resolver groups._
- _ Ensure the shortest restoral times possible, initiating the timely escalations to specialized resolver groups inside and outside SITA, according to the customer contracts, SLAs, and monitoring requirements._
- _ Proactively detect problems related to service and infrastructure operations and delivery services, conduct diagnostics, and provide service request ownership to ensure resolution of customer problems._
- _ Adhere to installation guidelines and industry best practices in order to deliver quality service and infrastructure operations._
- _ Use the appropriate tools and equipment to perform the installation, intervention, and repairs in accordance with Service Operations and Delivery guidelines and instructions where provided._
- _ Report and escalate to the next level those problems which cannot be fixed._
- _ Carry out preventive and proactive maintenance of equipment and monitoring of systems and services in accordance with agreed schedules and customer expectations._
- _ Perform Change Management, Configurations, Design, and Implementation of the supported Products & Systems._
- _ Continuously identify and document lessons learned, known errors, and operational knowledge for improved services_
- _ When/where required, be contactable for escalations and support, on and on-call _
- _standby basis._
- _ When/where required, perform assigned tasks on a 24 x 7 shift basis._

Qualifications:
**_
EXPERIENCE:_**
- _Degree in Computer Science Electronic Engineering or equivalent._
- _ Minimum 3-5 years in similar role._
- _ Experience and knowledge of database technologies, especially Microsoft SQL _
- _Server. _
- _Working experience on Azure Services, especially ARM templates, as well as _
- _AWS._
- _incident and outage management)_
- _ Proven experience in problem-solving issues on globally distributed systems and _
- _critical product service environment_
- _ Experience in organizing activities with other stakeholders while maintaining the _
- _ownership of issues till resolution._
- _ Exemplify improvement of procedures, and tools to reduce efforts and improve quality _
- _using SITA’s Continuous Improvement methodology._

**_
WHAT WE OFFER:_**

At SITA, we disrupt the status quo, by empowering our people to pioneer innovations that touch the lives of billions. Bringing together diverse minds from across the globe, we foster a dynamic and positive workplace culture, that values our talented team members for their contributions and dedication. Check out our core benefits, enabling our people across the globe:
**Flex Week**:Work from home up to 2 days/week (depending on the needs of your team and your customers)
- **Flex Day**: Shape your workday to suit your life and your plans.

**Flex-Location**: Take up to 30 days a year to work from any location in the world.

**Employee Wellbeing**: We’ve got you covered with our Employee Assistance Program (EAP), available to you and your dependents 24/7, 365 days/year, and Champion Health - a personalized, proactive platform to support diverse wellbeing needs.

**Professional Development**: Level up your skills with our training platforms, including LinkedIn Learning

**Competitive Benefits**: Access competitive benefits tailored to the local market and your employment status.



  • مصر, Egypt SITA Switzerland Sarl Full time

    Overview: **_ WELCOME TO SITA_** **Ready to redefine air travel? The journey starts here, with you at SITA.** **_ ABOUT THE ROLE & TEAM:_** - As a Senior Specialist, you will be one of the Technical members within the Common Use Team which ensures all our customers’ (Airports, Airlines, and their customers) day-to-day operations run smoothly. Whether it...


  • مصر, Egypt Service First CX Full time

    **About Us** Service First CX is a World Class Multinational Company with strategic locations around the globe providing an elevated Customer Experience to benefit businesses with exceptional customer engagement. This is a full-time Job on-site for a Loan Specialist located in New Cairo. The Loan Specialist will be responsible for Handling all activities...


  • مصر, Egypt iSchool Full time

    iSchool is a leading EdTech platform, revolutionizing education and providing cutting-edge technology to young students. As a Senior Operations Specialist at iSchool, you will play a key role in managing and overseeing the day-to-day operations of our organization. You will collaborate with cross-functional teams to optimize processes, ensure operational...


  • مصر, Egypt SITA Switzerland Sarl Full time

    Overview: **_ WELCOME TO SITA_** **Ready to redefine air travel? The journey starts here, with you at SITA.** **_ ABOUT THE ROLE & TEAM:_** - As a senior Specialist Service Operations, you will be part of SITA Command Centre Common Use team ensuring all our customers (Airports, Airlines, and their customers) day-to-day operations run smoothly while...

  • Accounting Specialist

    6 months ago


    مصر, Egypt UNITED PARCEL SERVICE Full time

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...


  • مصر, Egypt SITA Switzerland Sarl Full time

    Overview: **_ WELCOME TO SITA_** **Ready to redefine air travel? The journey starts here, with you at SITA.** **_ ABOUT THE ROLE & TEAM:_** - As Specialist Service Operations, you will be part of SITA Command Centre Common Use team ensuring all our customers (Airports, Airlines, and their customers) day-to-day operations run smoothly while ensuring Systems...


  • مصر, Egypt SITA Switzerland Sarl Full time

    Overview: **_ WELCOME TO SITA_** **Ready to redefine air travel? The journey starts here, with you at SITA.** **_ ABOUT THE ROLE & TEAM:_** To assure SITA's competitive strength and business growth through the provision of the highest quality technical Service Operations to SITA customers. Perform all Service Operations activities according to SITA...


  • مصر, Egypt Mastercard Full time

    Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...


  • مصر, Egypt SITA Switzerland Sarl Full time

    Overview: **_ WELCOME TO SITA_** **Ready to redefine air travel? The journey starts here, with you at SITA.** **_ ABOUT THE ROLE & TEAM:_** To assure SITA's competitive strength and business growth through the provision of the highest quality technical Service Operations to SITA customers, perform all Service Operations activities according to SITA...

  • Operation Specialist

    7 months ago


    مصر, Egypt DFA German institute Full time

    The Operations Specialist will be responsible for managing day-to-day operations, ensuring exceptional customer service either face to face or phone calls, developing and managing projects that improve efficiency and sales - Communication: ability to effectively communicate with Students. - Sales: ability to identify opportunities and drive revenue growth...

  • Operations Specialist

    6 months ago


    مصر, Egypt Staff Arabia Full time

    Excellent Job Opportunities at Staff Arabia Head office in Dokki, Cairo & Projects Staff Arabia, A Leading Regional Outsourcing & Human Resources Service Provider is looking to hire excellent calibers to fulfill the following position: **Operations Specialist**: Main Requirements: - Bachelor degree is a must. - 2-4 years’ experience - Very good command of...


  • مصر, Egypt CrossWorkers Full time

    **Customer Operations Specialist for an Egyptian customer** **Title**:Customer Operations Specialist** **Industry: Fintech** **Position Type: Full-Time** **Location: Sheikh Zayed** **About the job**: We are seeking an enthusiastic and dedicated customer service/operations specialist to enhance our customer experiences. You will be tracking all points of...

  • Telesales Specialist

    6 months ago


    مصر, Egypt Service First CX Full time

    **About Us** Service First CX is a World Class Multinational Company with strategic locations around the globe providing an elevated Customer Experience to benefit businesses with exceptional customer engagement. This is a full-time Job on-site for a Loan Specialist located in New Cairo. The Loan Specialist will be responsible for Handling all activities...


  • مصر, Egypt TTEC Full time

    Senior Specialist, Talent Acquisition Marketing and Communications - Hybrid Bringing smiles is what we do at TTEC... for you and the customer. As a Senior Specialist, Talent Acquisition Marketing and Communications working hybrid in Cairo, Egypt, you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an...

  • Operations Specialist

    7 months ago


    مصر, Egypt Nawy Real Estate Full time

    The Operations Specialist’s main objective is to be responsible for ensuring operational efficiency and compliance within the organization. Responsibilities include managing contract administration, coordinating with internal teams for contract adherence, monitoring timelines, and facilitating smooth operational procedures Job Responsibilities - Ensure...


  • مصر, Egypt SITA Switzerland Sarl Full time

    Overview: **_ WELCOME TO SITA_** **Ready to redefine air travel? The journey starts here, with you at SITA.** **_ ABOUT THE ROLE & TEAM:_** - To assist Service Operations teams in maintaining service delivery quality through direct assistance in Process & Quality analysis & assessments to lead resolution of service management issues and recommend and...


  • مصر, Egypt CrossWorkers Full time

    **Service Delivery Specialist for International customers** **Title: Service Delivery Specialist** **Industry: IT Software** **Reporting Line: Technical Director & Client (POC)** **Position Type: Full Time** **Level: Team Leader** **Location: Cairo Office, New Cairo** **About the job**: You will be working with a high degree of freedom with reference...


  • مصر, Egypt Staff Arabia Full time

    Challenging Job Opportunity at Staff Arabia Head office in Dokki, Cairo. Staff Arabia, A Leading Regional Outsourcing & Human Resources Service Provider is looking to hire excellent caliber to fulfill the following position: Personnel Senior Specialist Main Requirements: - Bachelor degree is a must. - 4-5 years’ experience in a similar position...


  • مصر, Egypt Bühler Full time

    Introduction Bühler Group in Cairo, Egypt is looking for a passionate professional to join our team as Service Operations Manager. This position will be responsible to lead the regional service station and develop the service business in the assigned region. Diversity Tasks - Comprehend the operational requirements and expectations of clients across...

  • Operations Specialist

    6 months ago


    مصر, Egypt Dawarha Full time

    **About us**: Dawarha is at the forefront of the recycling movement, pioneering an innovative social recycling platform that combines AI-based Reverse Vending technology with a user-friendly mobile app. We proudly introduced this groundbreaking concept to the Egyptian market and the broader MENA region. As a subsidiary of the visionary Mind-Blowing company,...