Senior Specialist Service Operations

16 hours ago

مصر, Egypt SITA Switzerland Sarl Full time

Overview:
**_ WELCOME TO SITA_**

**Ready to redefine air travel? The journey starts here, with you at SITA.**

**_
ABOUT THE ROLE & TEAM:_**

As a Senior Specialist, you will be one of the Technical members within the Common Use Team which ensures all our customers’ (Airports, Airlines, and their customers) day-to-day operations run smoothly. Whether it is a passenger check-in via CUTE or CUSS or Web, or the Airlines’ operation itself - you are responsible for keeping them satisfied with our services.

**_WHAT YOU WILL DO:_**
- _To ensure the Service Operations team adheres to the highest working standards for all incidents and problems by providing guidance, support, and direct management._
- _ Provide Service Operations support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs)_
- _ Ensure the correct functioning and maintenance of all internal and external systems and products serviced by Service Operations._
- _ When required, act as the customer SPOC and coordinate the scheduling of intervention with Customer, internal resolver groups, and the Service Desk ensuring the highest level of customer service and communications are maintained to resolve the fault and incident within the prescribed SLA._
- _ Carry out incident and problem management support to the highest standards and co-ordinate the resolution with the appropriate resolver groups._
- _ Ensure the shortest restoral times possible, initiating the timely escalations to specialized resolver groups inside and outside SITA, according to the customer contracts, SLAs, and monitoring requirements._
- _ Proactively detect problems related to service and infrastructure operations and delivery services, conduct diagnostics, and provide service request ownership to ensure resolution of customer problems._
- _ Adhere to installation guidelines and industry best practices in order to deliver quality service and infrastructure operations._
- _ Use the appropriate tools and equipment to perform the installation, intervention, and repairs in accordance with Service Operations and Delivery guidelines and instructions where provided._
- _ Report and escalate to the next level those problems which cannot be fixed._
- _ Carry out preventive and proactive maintenance of equipment and monitoring of systems and services in accordance with agreed schedules and customer expectations._
- _ Perform Change Management, Configurations, Design, and Implementation of the supported Products & Systems._
- _ Continuously identify and document lessons learned, known errors, and operational knowledge for improved services_
- _ When/where required, be contactable for escalations and support, on and on-call _
- _standby basis._
- _ When/where required, perform assigned tasks on a 24 x 7 shift basis._

Qualifications:
**_
EXPERIENCE:_**
- _Degree in Computer Science Electronic Engineering or equivalent._
- _ Minimum 3-5 years in similar role._
- _ Experience and knowledge of database technologies, especially Microsoft SQL _
- _Server. _
- _Working experience on Azure Services, especially ARM templates, as well as _
- _AWS._
- _incident and outage management)_
- _ Proven experience in problem-solving issues on globally distributed systems and _
- _critical product service environment_
- _ Experience in organizing activities with other stakeholders while maintaining the _
- _ownership of issues till resolution._
- _ Exemplify improvement of procedures, and tools to reduce efforts and improve quality _
- _using SITA’s Continuous Improvement methodology._

**_
WHAT WE OFFER:_**

At SITA, we disrupt the status quo, by empowering our people to pioneer innovations that touch the lives of billions. Bringing together diverse minds from across the globe, we foster a dynamic and positive workplace culture, that values our talented team members for their contributions and dedication. Check out our core benefits, enabling our people across the globe:
**Flex Week**:Work from home up to 2 days/week (depending on the needs of your team and your customers)
- **Flex Day**: Shape your workday to suit your life and your plans.

**Flex-Location**: Take up to 30 days a year to work from any location in the world.

**Employee Wellbeing**: We’ve got you covered with our Employee Assistance Program (EAP), available to you and your dependents 24/7, 365 days/year, and Champion Health - a personalized, proactive platform to support diverse wellbeing needs.

**Professional Development**: Level up your skills with our training platforms, including LinkedIn Learning

**Competitive Benefits**: Access competitive benefits tailored to the local market and your employment status.

  • Senior Tech. Operations Specialist

    16 hours ago

    مصر, Egypt MaxAB Full time

    Founded in 2018, MaxAB is a rapidly growing food and grocery B2B e-commerce and distribution platform that serves a network of traditional retailers (mom-and-pop stores) across the MENA region. Using proprietary technology, MaxAB offers a transformative pull-driven supply chain and a tech-product that empowers both traditional retailers and suppliers. MaxAB...

  • Senior Operations Specialist

    16 hours ago

    مصر, Egypt iSchool Full time

    iSchool is a leading EdTech platform, revolutionizing education and providing cutting-edge technology to young students. As a Senior Operations Specialist at iSchool, you will play a key role in managing and overseeing the day-to-day operations of our organization. You will collaborate with cross-functional teams to optimize processes, ensure operational...

  • Senior Financial Operations Specialist

    4 weeks ago

    مصر, Egypt Money Fellows Full time

    As a Senior FinOps Pay In and Payout Specialist at a fintech company, you will play a crucial role in managing financial operations related to pay-ins and payouts within the organization. You will be responsible for ensuring accurate and timely processing of financial transactions, reconciling accounts, and maintaining compliance with regulatory...

  • Operations Executive

    1 week ago

    مصر, Egypt Informa Markets Full time

    Company Description** Informa PLC is a leading international events, intelligence and scholarly research group.** Our purpose is to champion the specialist. Through hundreds of powerful brands we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make...

  • Senior Monitoring Specialist, Usaid Services to

    3 weeks ago

    مصر, Egypt Social Impact (SI) Full time

    **Senior Monitoring Specialist, USAID Services to Advance Evidence-Based Learning and Adapting Contract, Social Impact, Egypt** **Proposal Overview**:SI is pursuing the five-year USAID/Egypt’s Services to Advance Evidence-Based Learning Contract. The project will provide performance management, monitoring, evaluation, assessments, and research and learning...

  • People Operations Specialist

    16 hours ago

    مصر, Egypt Heineken Full time

    People are at the heart of our company. Our success is dependent on having great people, highly motivated to deliver results, guided by a strong sense of purpose. We strive for a best-in-class employee experience powered by digital technologies. To strengthen our People Function, we are creating a regional People Operations Shared Service Centre that...

  • Operation Specialist

    4 weeks ago

    مصر, Egypt DFA German institute Full time

    The Operations Specialist will be responsible for managing day-to-day operations, ensuring exceptional customer service either face to face or phone calls, developing and managing projects that improve efficiency and sales - Communication: ability to effectively communicate with Students. - Sales: ability to identify opportunities and drive revenue growth...

  • Operations Specialist

    2 days ago

    مصر, Egypt NTM GLobal Full time

    NTM Global is a global logistics management company with offices in Egypt and Unites States of America. NTM is looking for Operation Specialists to join the team with the objective of creating and coordinating day-to-day operations. This specific position is to service the US market. Hours of Operations is 12:30 - 21:00. This is an IN-OFFICE positions with a...

  • Business Operations Specialist

    5 days ago

    مصر, Egypt Vodafone Full time

    **Description**: - The Indirect Sales Specialist delivers sales advice and administration in support of selling products and services through all the indirect distribution channels (e.g. selling through strategic partnerships) in line with Vodafone - s commercial strategy.The Indirect Sales Specialist has a good understanding of established concepts and...

  • Fleet Operations Specialist

    3 days ago

    مصر, Egypt Trukker Full time

    TruKKer is Middle East’s 1st and largest on-demand truck aggregator. TruKKer is transforming the fragmented logistics market to make it standardized, transparent and efficient by leveraging the power of technology. We are driving adaptation of technology at the lowest levels of business i.e the drivers. We are the front runners of introducing technology to...

  • Senior People Operations Specialist

    2 weeks ago

    مصر, Egypt MaxAB Full time

    Founded in 2018, MaxAB is a rapidly growing food and grocery B2B e-commerce and distribution platform that serves a network of traditional retailers (mom-and-pop stores) across the MENA region. Using proprietary technology, MaxAB offers a transformative pull-driven supply chain and a tech-product that empowers both traditional retailers and suppliers. MaxAB...

  • Senior People Operations Specialist

    16 hours ago

    مصر, Egypt MaxAB Full time

    About MaxAB: Founded in 2018, MaxAB is a rapidly growing food and grocery B2B e-commerce and distribution platform that serves a network of traditional retailers (mom-and-pop stores) across the MENA region. Using proprietary technology, MaxAB offers a transformative pull-driven supply chain and a tech-product that empowers both traditional retailers and...

  • Operations Specialist

    4 weeks ago

    مصر, Egypt Nawy Real Estate Full time

    The Operations Specialist’s main objective is to be responsible for ensuring operational efficiency and compliance within the organization. Responsibilities include managing contract administration, coordinating with internal teams for contract adherence, monitoring timelines, and facilitating smooth operational procedures Job Responsibilities - Ensure...

  • Senior Specialist, Talent Acquisition Marketing and

    3 weeks ago

    مصر, Egypt TTEC Full time

    Senior Specialist, Talent Acquisition Marketing and Communications - Hybrid Bringing smiles is what we do at TTEC... for you and the customer. As a Senior Specialist, Talent Acquisition Marketing and Communications working hybrid in Cairo, Egypt, you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an...

  • Service Delivery Specialist

    6 days ago

    مصر, Egypt CrossWorkers Full time

    **Service Delivery Specialist for International customers** **Title: Service Delivery Specialist** **Industry: IT Software** **Reporting Line: Technical Director & Client (POC)** **Position Type: Full Time** **Level: Team Leader** **Location: Cairo Office, New Cairo** **About the job**: You will be working with a high degree of freedom with reference to...

  • H2r Specialist

    3 weeks ago

    مصر, Egypt Siemens Full time

    **H2R (Hire to Retire) Specialist **- **Cairo/Egypt** We are a collection of innovative minds building the future, one day at a time. Together, we create technologies that take society further. We’re looking for people with the skills and vision to build a better tomorrow. Join our **Global Business Services** at **Siemens** as **H2R Specialist** and...

  • Operations Specialist

    2 weeks ago

    مصر, Egypt Dawarha Full time

    **About us**: Dawarha is at the forefront of the recycling movement, pioneering an innovative social recycling platform that combines AI-based Reverse Vending technology with a user-friendly mobile app. We proudly introduced this groundbreaking concept to the Egyptian market and the broader MENA region. As a subsidiary of the visionary Mind-Blowing company,...

  • Senior Marketing Operations Specialist

    3 weeks ago

    مصر, Egypt Qoyod Full time

    **Responsibility** - Conduct functions of system administration and oversee the organization’s marketing management system, marketing, and IT systems. - Supervise operational oversight for touch points of system integration and continuing marketing activities. - Develop and maintain prime marketing operations relations with a set of business...

  • Senior Customs Specialist

    5 days ago

    مصر, Egypt Siemens Industrial LLC Full time

    **Customs Senior Specialist** The Customs Senior Specialist will take care of different customs compliance matters for the Siemens entities and supporting the implementation of Siemens’ internal tools. Also, he will be liaising closely with local finance, accounting, and tax teams as well as customs clearance brokers. This will include: - Support the...

  • HR Operations Specialist

    3 weeks ago

    مصر, Egypt Tagaddod Full time

    Tagaddod is currently seeking an experienced HR Operations Specialist to join our team. In this role, you will be responsible for managing the day-to-day HR operations. If you have a strong background in HR operations, excellent attention to detail, and a passion for delivering exceptional HR services, we would love to hear from...