Cx & Service Management Manager

**About the role**: As Customer eXperience solution architect you will be called to help Orange Business customers fundamentally improve the experience they extend to their customer and suppliers by incorporating advanced automation technologies to streamline their interactions. Customer eXperience (CX) and Employee eXprerience (EX) are main pillars of...

**Role Purpose**: Design end-to-end customer journeys across all customer touchpoints from “Discover” to “Leave” addressing & reshaping the pain points of our customers’ lived experiences from obstacles to WOW moments. **Responsibilities**: - Strategy & Roadmap: Responsible for building CX annual marketing strategy as well as creating the roadmap...

**About Us** Service First CX is a World Class Multinational Company with strategic locations around the globe providing an elevated Customer Experience to benefit businesses with exceptional customer engagement. This is a full-time Job on-site for a Loan Specialist located in New Cairo. The Loan Specialist will be responsible for Handling all activities...

**About Us** Service First CX is a World Class Multinational Company with strategic locations around the globe providing an elevated Customer Experience to benefit businesses with exceptional customer engagement. This is a full-time Job on-site for a Loan Specialist located in New Cairo. The Loan Specialist will be responsible for Handling all activities...

**Role Profile**: - Strategy & Roadmap: Responsible for building CX annual marketing strategy as well as creating the roadmap of innovative customer-centric activities. - Ideal Journey Mapping: Create Current-State Journey Maps to identify pain points and design accordingly Ideal Future-State Journey Maps by leading regular CX workshops with product owners,...

**Job Information**: Number of Positions **1** *** Business Line **Innovation & Technology** *** Function **Software Development** *** City **Cairo** *** State/Province **Cairo** *** Country **Egypt** *** Zip/Postal Code **11311** *** - Perform detailed analysis of complex business process requirements and provide appropriate system solutions;...

About the opportunity **Role Summary/Overview** Plans and achieves quality assurance operational objectives by contributing information and analysis to strategic plans and reviews Preparing and completing program-level action plans; implementing production, productivity, quality, and customer service standards Identifying and resolving problems; completing...

**Company Description** As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years. We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us...

About Nokia At Nokia we create the technology to connect the world. Developing and delivering the industry's only end-to-end portfolio of network equipment, software, services and licensing that is available globally. Through our research teams, including the world-renowned Nokia Bell Labs, Nokia is leading the world to adopt end-to-end 5G networks that are...

One in UAE, one in Morrocco and one in Egypt. **MINIMUM REQUIREMENTS** **_ _**Relevant / Related Agricultural Degree - Min of 5 years previous regional management experience in Wildlife and all that goes with that - Computer literate - Good leader - Strong proven management skills - Strong verbal and written communication skills - Strong admin and record...

Learning and Development Program Manager **Role Purpose**: The Program Manager is responsible for organizing, coordinating, overseeing and delivering learning programs which are considered strategic to the business operations. This role focuses on providing guidance to teams, lead and support the roll-out of projects related with employee’s development,...

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...

5+ years of program or project management experience - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership - Demonstrated ability to understand and discuss technical concepts, manage tradeoffs, and highlight risks appropriately. - High...

**WE ARE** Opinov8 is a technology service provider, with an **Opinion in Innovation**, we engage with our clients at any stage in their product engineering and innovation goals, with solutions being mainly collaborative and outcome-driven. We are driven by delivering **value**, for our clients, through **technological innovation**. We are a young...

Track record of tracking, coordinating and supporting multiple tasks or projects using frameworks, mechanisms and techniques. - Standards-focused with a strong ability to establish and maintain standardization and structure within a team. - Excellent written and verbal communications skills with an ability to interact with senior program managers. -...

**Come create the technology that helps the world act together** Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world. We challenge ourselves...

Job summary We strive to be Earth's most customer-centric company. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history. We are looking for a dynamic, organized self-starter to join as an Account Manager (Program Support) to grow...

Ensuring the correct and proper delivery of customer support services to our customers - Ensuring that agreed margins are achieved whilst delivering Service Level Agreement fulfillment and customer happiness. - Take ownership of customers issues and follow problems through to resolution - Guide the sales and presales team in any projects pertaining warranty...

Ensuring the correct and proper delivery of customer support services to our customers - Ensuring that agreed margins are achieved whilst delivering Service Level Agreement fulfillment and customer happiness. - Take ownership of customers issues and follow problems through to resolution - Guide the sales and presales team in any projects pertaining warranty...

Ensuring the correct and proper delivery of customer support services to our customers - Ensuring that agreed margins are achieved whilst delivering Service Level Agreement fulfillment and customer happiness. - Take ownership of customers issues and follow problems through to resolution - Guide the sales and presales team in any projects pertaining warranty...