Professional Services Manager
6 months ago
**Job Summary**
Responsible for the whole of the customer post-sales experience; from the software rollout and the support at all stages of a project/system/product lifecycle, globally across ITG’s product portfolio. The role includes the definition and implementation of a portfolio of services, including value added services, to meet our all customer’s needs and expectations.
**Skills Required**:
- Must be a high-energy manager able to delegate and mentor effectively, yet get deeply involved with work when required to achieve results or demonstrate effective behavior.
- Must know how to architect value adding services and related processes, and have a working knowledge of software development methodologies, tools and techniques.
- Must be a proactive and motivated self-starter with ability to balance team and individual responsibilities.
- Expert knowledge and experience in Project Management and Software Consultation services.
- Excellent leadership, team building and relationship management skills.
- Excellent written and verbal communication skills (Arabic & English).
- Excellent presentation skills.
- Strong analytical and problem solving skills.
- Excellent time management skills.
**Qualifications and Experience**
- Bachelor’s degree in Computer Science or equivalent.
- PMP certification or similar.
- Minimum of 5 years of hands-on project management experience.
- Minimum of 7 years of general IT leadership experience.
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