Professional Services Specialist

1 day ago

مصر, Egypt Johnson & Johnson Full time

Johnson & Johnson is recruiting for** Professional Services Specialist **to be located in **Cairo, Egypt.**

Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years. We embrace research and science - bringing innovative ideas, products and services to advance the health and well-being of people. Employees of the Johnson & Johnson Family of Companies work with partners in health care to touch the lives of over a billion people every day, throughout the world.

Thriving on a diverse company culture, celebrating the uniqueness of **our employees** and committed to inclusion. Proud to be an equal opportunity employer. And our culture is interconnected by the shared values of **Our Credo**. It’s a culture that celebrates **diversity** and diverse perspectives. It helps employees achieve an effective mix between work and home life and supports their efforts to have a positive impact on their communities.

**Summary**
- This position executes J&J and distributor employees along with physicians’ trainings and certification programs to ensure consistent optimum clinical outcomes of all J&J products including Refractive, Lex Extraction (Laser cataract Surgery & Phaco), Ocular Surface and Intraocular Lenses (IOLs)
- Provides pre
- Supports local commercial teams to ensure compliance of J&J and distributor resources with external and internal requirements and policies.
- Adheres to environmental policies, procedures, and supports department environmental objectives.

**Duties & Responsibilities**:

- Provide expert level support to external and internal J&J customers and distributors certified ASMs, especially during new product introductions
- Provide sales training and/or demonstrate equipment to local commercial teams at discretion of management.
- Provide optimization and problem-solving support for existing users, e.g. at sites experiencing sub-optimal clinical results
- Support Demos/studies in KOL’S or Special /VIP sites as required by Medical Affairs/local commercial organization
- Support area countries and projects in addition to local country if required by Senior Management
- Support activities (internal and external) at J&J Vision Experience Centre (customer trainings, wet labs, and recertification programs).
- Provide booth support at major European and local congresses
- Present J&J technologies to key accounts and KOLs
- Provide training & certification programs to J&J, distributor employees, physicians, and Systems operators, in order to ensure consistent optimum clinical outcomes of J&J premium refractive, Lex Extraction (Laser cataract Systems & Phaco), Ocular surface portfolio, and Intraocular Lenses to drive premium procedure market share by optimizing clinical outcomes

**Qualifications**

**Experience & Qualification Required**:

- Bachelor degree (Healthcare related degrees preferred)
- Min. 2-3 years of clinical and/or surgical background
- 2-3 years Surgical experience preferably in cataract surgery, refractive surgery.
- Good presentation and communication skills
- Excellent problem-solving skills and service orientation
- Ability to work independently with mínimal supervision
- Flexible toward management and customer needs regarding work schedule
- Training and/or teaching experience is a plus
- Fluent in English and Arabic is a must.
- Willingness to travel frequently

**Leadership Behaviors Required**:

- **LIVE OUR CREDO**: Puts the needs of Our Credo stakeholders first, pursues the highest standards of quality, safety, compliance & ethics and Ensures everyday actions contribute to Our Purpose
- **CONNECT**: Builds internal and external relationships based on respect, Collaborates openly across boundaries and acts as a team player.
- **SHAPE**:Inspires and contributes ideas that challenge thinking, demonstrates resilience and agility to drive and adapt to change.
- **Grow**: Develops self and others to reach their goals, engages in open & honest conversations and Drives performance by managing energy and taking ownership for outcomes.

For more than 130 years, diversity, equity & inclusion (DEI) have been part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Our commitment to respect the dignity and diversity of all is embedded in our Credo.

We know that the success of our business depends on having the best talent in a workforce that reflects the diverse markets we serve around the world and an inclusive culture that values different perspectives and life experiences

That is why we, in** Egypt**, are working to create an inclusive environment where diverse backgrounds, perspectives and experiences are valued and each and every one of our people feel that they belong and can reach their potential. No matter who they are.

Diversity, Equity & Inclusion at Johnson & Johnson means “You Belong”

**Primary Location**
Egypt-Cairo-New Cairo
- **Organization**
Johnson & Johnson for

  • Professional - Admin Support

    4 days ago

    مصر, Egypt Sutherland Full time

    Sutherland is seeking an attentive and goal-oriented person to join us as a **Professional - Admin Support**. We are committed in creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals and we are looking to add an Administration Specialist who...

  • Customer Service Representative

    2 weeks ago

    مصر, Egypt Sutherland Global Services Full time

    Sutherland Cairo is hiring customer service professionals for AT&T account! We're looking for talented and motivated agents to join our team of customer service specialists. We offer a competitive salary and benefits package, including: - 24/7 transportation (Door-to-door transportation after 8:00 pm for girls) - highest salary in the market starting from...

  • Professional - Helpdesk

    1 week ago

    مصر, Egypt Sutherland Full time

    Sutherland is seeking an attentive and goal-oriented person to join us as a **Senior Specialist for IT.** You are joining Sutherland Global Services, a global business transformation company offering an integrated set of back-office and customer service support services. One of the largest, independent transformation companies in the world, Sutherland...

  • Service Delivery Specialist

    4 days ago

    مصر, Egypt CrossWorkers Full time

    **Service Delivery Specialist for International customers** **Title: Service Delivery Specialist** **Industry: IT Software** **Reporting Line: Technical Director & Client (POC)** **Position Type: Full Time** **Level: Team Leader** **Location: Cairo Office, New Cairo** **About the job**: You will be working with a high degree of freedom with reference to...

  • Specialist, Customer Services

    1 week ago

    مصر, Egypt Dell Technologies Full time

    Specialist, Customer Services Join us as a Customer Services Specialist on our Product Services team in Cairo to do the best work of your career and make a profound social impact. What you’ll achieve As a Customer Services Analyst, you will be the customer advocate, ensuring complex issues are taken care of quickly and efficiently while providing the...

  • Procurement Specialist

    1 day ago

    مصر, Egypt Nestle Operational Services Worldwide SA Full time

    Procurement Specialist POSITION SNAPSHOT Location: Egypt Company: Nestlé Full-time Main Purpose of Job: The Procurement Specialist is responsible for understanding, communicating, and helping to implement sourcing strategies on a local level (at the market) including new or changing items/services, P2P channel management and of new suppliers. The...

  • Professional Services Data Analyst

    4 weeks ago

    مصر, Egypt Contentsquare Full time

    We are seeking a highly skilled and motivated Data Analyst to join our team at Contentsquare. In this role, you will play a crucial part in our value creation and innovation efforts. Collaborating closely with our UX/UI Designers and Customer Success Managers, you will undertake various data analysis projects and services for our clients. As an analyst, you...

  • IT Helpdesk Specialist

    3 days ago

    مصر, Egypt Misr Technology Services Full time

    **Helpdesk Specialist** provides fast and useful technical assistance on computer systems as well as answering queries on basic technical issues and offer advice to solve them. An excellent Helpdesk Specialist must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be...

  • Professional Services Project Manager

    5 days ago

    مصر, Egypt NCR Full time

    About NCR NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries. Title: PS Project Manager Location: Cairo,...

  • Professional Services Project Manager

    5 days ago

    مصر, Egypt NCR Full time

    About NCR NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries. Title: PS Project Manager Location: Cairo,...

  • IT Helpdesk Specialist

    2 weeks ago

    مصر, Egypt Misr Technology Services Full time

    **Helpdesk Specialist** provides fast and useful technical assistance on computer systems as well as answering queries on basic technical issues and offer advice to solve them. An excellent Helpdesk Specialist must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be...

  • IT Helpdesk Specialist

    6 days ago

    مصر, Egypt Misr Technology Services Full time

    **Helpdesk Specialist** provides fast and useful technical assistance on computer systems as well as answering queries on basic technical issues and offer advice to solve them. An excellent Helpdesk Specialist must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be...

  • Onsite Service Analyst

    2 days ago

    مصر, Egypt Informa Global Support Full time

    Company Description **Informa** is a leading international events, intelligence and scholarly research group. We’re the specialist’s specialist. Through hundreds of powerful brands, we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make...

  • Customer Support Specialist

    3 weeks ago

    مصر, Egypt Sutherland Global Services Full time

    AT&T is a leading telecommunications company committed to delivering innovative solutions and exceptional customer experiences. We are dedicated to connecting people with the world around them and providing cutting-edge technologies and services. As a Retention Account Specialist at AT&T, you will have the opportunity to boost your business skills while...

  • Senior Monitoring Specialist, Usaid Services to

    2 weeks ago

    مصر, Egypt Social Impact (SI) Full time

    **Senior Monitoring Specialist, USAID Services to Advance Evidence-Based Learning and Adapting Contract, Social Impact, Egypt** **Proposal Overview**:SI is pursuing the five-year USAID/Egypt’s Services to Advance Evidence-Based Learning Contract. The project will provide performance management, monitoring, evaluation, assessments, and research and learning...

  • Vara - Customer Service Specialist Egypt (Based in

    4 days ago

    مصر, Egypt Vara Full time

    What we do As the first company from Europe’s leading AI venture studio Merantix, Vara has grown since 2018 to become a 30-member international team. Our diverse team consists of highly motivated and ambitious entrepreneurs, healthcare professionals, and technology experts. To strengthen our team in expanding to Egypt, we are looking for you as a...

  • Service Management Specialist

    3 weeks ago

    مصر, Egypt Vodafone Full time

    **Role Purpose**: The Service Management Specialist is responsible for managing supplier performance, relationship, contracts and financials and lead performance improvement initiative across IoT and VBPS. Service Management Specialist engage with key projects and suppliers to support with supplier onboarding and assure business requirements are delivered by...

  • Service Management Specialist vois

    2 weeks ago

    مصر, Egypt Vodafone Full time

    **Role purpose**: The Service Management Specialist is responsible for managing supplier performance, relationship, contracts and financials and lead performance improvement initiative across IoT and VBPS. Service Management Specialist engage with key projects and suppliers to support with supplier onboarding and assure business requirements are delivered by...

  • Spa Service Expert

    7 hours ago

    مصر, Egypt Marriott International, Inc Full time

    **Job Number** 23088007 **Job Category** Spa **Location** The Westin Cairo Golf Resort & Spa Katameya Dunes, Road 90,New Cairo City, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our Spa Specialists play an important role in support of a number of vital Spa...

  • Service and Aftersales Specialist

    2 weeks ago

    مصر, Egypt Pure Watercraft Full time

    The Service and Aftersales Specialist will be responsible for developing and managing all aspects of the customer service and aftersales process, including identifying service requirements, implementing service documentations, developing a service network, and coordinating service requests. Your primary objective will be to deliver outstanding customer...