Professional - Reporting Specialist
3 weeks ago
Sutherland is seeking an analytical and attentive person to join us as a
**Reporting Specialist.** We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you
**Specialists in this role get to:
**Be the expert**: Serve as the program’s key point-of-contact for all matters related to reporting
**Enable sound decision-making**: Collect data and ensure accuracy; provide analysis and insight
**Keep management updated**: Relay important information in the form of timely and accurate reports; educate end-users on reports and findings
**Keep Sutherland aligned**: Maintain process documents
**Keep things running**: Schedule meetings with the reporting team to stay current with real-time activities and issues
**Strengthen relationships**: Establish and maintain communication with clients and/or team members; be the point-of-contact for matters related to reporting
**Qualifications**:
- Bachelor’s degree in a business related field
- One+ years of reporting, real-time analysis, and/or workforce management experience in a contact center environment
- Strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
- Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner
- A customer-oriented in managing communications and issues
- Ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives
- Creativity and resourcefulness in finding effective solutions to problems and situations
- Persistence in working through challenges and doing whatever it takes to get the job done
- Ability to work proficiently in MS Excel
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