Professional - Helpdesk

**Role Objective: **The purpose of the Team Leader is to deliver high quality support to our Key Customers and manage the daily operations of the Premier Helpdesk, to facilitate the delivery of exceptional service and incident resolution to our customers. **What does a great Premier Helpdesk Team Leader do? - **Coordinate resources in the Helpdesk to ensure...

Job Description Sutherland is seeking an attentive and goal-oriented person to join us as a Senior Specialist for IT. You are joining Sutherland Global Services, a global business transformation company offering an integrated set of back-office and customer service support services. One of the largest, independent transformation companies in the world,...

Leverage your abilities and join the dynamic team of a leading **Saudi holding company **that owns a group of companies in the retail and perfume sector And** expanding operations to Egypt.** **Work Location: Cairo,Egypt.** As an IT Service Support Unit Manager you will manage the IT support unit, oversee daily operations, including the operation and...

**ROLE PURPOSE**: Acts as Service Desk Support to enterprise end users through the customer’s 1st Line Support Helpdesk (Local, Regional, or Global Helpdesk) based on Helpdesk to Helpdesk Support Model providing Service Desk functionalities (Authorization Management, Service Request Management, Incident Management, Inventory Management, Service Level...

**votre rôle**: Resolve service incidents by troubleshooting and solving faults reported through the Oceane ticketing system. Perform service changes by assessing risk and implementing requests reported through change management tools. Resolve service problems by performing Root Cause Analysis (RCA) and designing action plans for unknown errors reported...

**Role Purpose**: Act as a frontline interface with Dealers of Vodafone Italy. Role involves responding to Dealers over the phone and resolving their inquiries related to Business customers. The main purpose is to facilitate and provide a Vodafone global customer service standard. **Key accountabilities and decision ownership**: - Sales support - Full...

**KEY ACCOUNTABILITIES**: - Maintain, and troubleshoot IT Systems (MS Active Directory, DHCP, DNS, Fortigate Firewalls, VLANs, WiFi, and virtual hypervisor systems “VMWare ESXi”). - Monitor and manage backup systems. - Migrate from LDAP to MS Active Directory - Monitor health of network, firewall, Antivirus, NAS storages, virtual servers, and Linux...

Systems Engineer - 3 - 5 years of experience in similar position - B.S. degree in Computer Science, Computer Engineering or equivalent experience Duties, Core competencies, knowledge and experience - Deploy company products at customer sites, either remotely or onsite - Coordinates with the project manager on tasks and deliverables - Perform technical...

**Role purpose**: - Managing and coordinating IT accounts logistics within the UK Network team, new hires on-boarding, Laptops, System account requests. Reports generation, nevertheless simple automation for repetitive tasks. **Key accountabilities and decision ownership** - Account coordinator for 200+ employee - Group Mailbox Monitoring - High Level...

**Role purpose**: - (1) Requesting and administering IT user accounts for all non-FTE staff and direct partners. Dealing with mailbox, queries, and account issues. - (2) Assisting in the enrolment of new starters (FTE and work Package). Providing basic user support on the first day, dealing with queries, etc - (3) Assisting with PO requests and GRNs for...

Introduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...

WEmng is hiring a "System Engineer" for an IT Consulting company that delivers high-tech solutions through a limitless combination of IP telephony, mobility, and IPTV solutions to companies operating in the financial, hospitality, enterprise, retail, health, and education sectors. Our client has over 20 years of experience in the market, with simple,...

Inspired Education is the leading global group of premium schools, with a portfolio of over 100 premium private schools spanning six continents which utilise proven educational practices from every corner of the globe, ensuring over 80,000 students receive a world-class learning experience from Kindergarten to Year 13. In addition, we are delighted to be...

Company Description Archirodon, having earned its reputation as a reliable and respected international contractor for more than a half century in the Engineering, Procurement and Construction (EPC) market, continues to create value to its stakeholders by executing complex EPC projects worldwide, in recognition of its superior standards of performance. - We...

Introduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...

Introduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...

Introduction **At IBM, work is more than a job - it's a calling**: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's...

**Long Description**: Role purpose: **Long Description**: - Key accountabilities and decision ownership: - Meet and exceed established service levels for support - Maintain operation, monitoring, and integrity of production, test, and development systems to meet established standards - Coordinate and escalate issues to support teams and third-party vendors...

**Role purpose**: **Key accountabilities and decision ownership**: - Meet and exceed established service levels for support - Maintain operation, monitoring, and integrity of production, test, and development systems to meet established standards - Coordinate and escalate issues to support teams and third-party vendors to troubleshoot and resolve issues -...

Job Description & Specification: - Basic Responsibilities.- Provides on-site and remote support to IT related issues and requests of end-users. - Prepares, sets up, burns in and deploys IT-related equipment. - Carries out Operating Systems installation for both desktops, servers and Network Devices - Isolates, recreates and implements solutions in problems...