Professional - Helpdesk

We are recruiting a IT Helpdesk Engineer to manage and support the firms' users for all technology related incidents and requests. **Duties & Responsibilities** **Strategy & Planning** - Execution of long-term strategic goals for desktops, systems and software in conjunction with project teams, second line support and end-users. **Acquisition &...

Reuters is seeking a **Helpdesk Analyst** to provide best-in-class service and technical support for our customers and distribution partners. The role requires excellent communication, technical and troubleshooting skills using collaborative and proactive approaches to ensure that issues are dealt with quickly and effectively. In Reuters we view service at...

**Long Description**: 1.1 ROLE PURPOSE: Acts as Service Desk Support to enterprise end users through the customer’s 1st Line Support Helpdesk (Local, Regional, or Global Helpdesk) based on Helpdesk to Helpdesk Support Model providing Service Desk functionalities (Authorization Management, Service Request Management, Incident Management, Inventory...

**Responsibilities**: - Connect regular basis with PEP finance team to review the payment plan. - Responsible to co-ordinate with suppliers to get clarification about unclear helpdesk replies - Manage regular calls with the supplier finance team to give them feedback on overdues and payment plans. - Faclitate in getting the missing invoice copies form the...

**Responsibilities**- Connect regular basis with PEP finance team to review the payment plan.- Responsible to co-ordinate with suppliers to get clarification about unclear helpdesk replies- Manage regular calls with the supplier finance team to give them feedback on overdues and payment plans.- Faclitate in getting the missing invoice copies form the...

**votre rôle**: Resolve service incidents by troubleshooting and solving faults reported through the Oceane ticketing system. Perform service changes by assessing risk and implementing requests reported through change management tools. Resolve service problems by performing Root Cause Analysis (RCA) and designing action plans for unknown errors reported...

Systems Engineer - 3 - 5 years of experience in similar position - B.S. degree in Computer Science, Computer Engineering or equivalent experience Duties, Core competencies, knowledge and experience - Deploy company products at customer sites, either remotely or onsite - Coordinates with the project manager on tasks and deliverables - Perform technical...

**Role purpose**: - (1) Requesting and administering IT user accounts for all non-FTE staff and direct partners. Dealing with mailbox, queries, and account issues. - (2) Assisting in the enrolment of new starters (FTE and work Package). Providing basic user support on the first day, dealing with queries, etc - (3) Assisting with PO requests and GRNs for...

**Role Purpose**: Responsible for Vodafone Global Enterprise operational reporting and analysis. He/she will work closely with VGE Business Units managers in providing the department with appropriate analysis on the department’s KPIs along with customer specific reporting showing the improvement and giving recommendations in order to support the...

Introduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...

Company Description Archirodon, having earned its reputation as a reliable and respected international contractor for more than a half century in the Engineering, Procurement and Construction (EPC) market, continues to create value to its stakeholders by executing complex EPC projects worldwide, in recognition of its superior standards of performance. - We...

Inspired Education is the leading global group of premium schools, with a portfolio of over 100 premium private schools spanning six continents which utilise proven educational practices from every corner of the globe, ensuring over 80,000 students receive a world-class learning experience from Kindergarten to Year 13. In addition, we are delighted to be...

Introduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...

Introduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...

**Long Description**: Role purpose: **Long Description**: - Key accountabilities and decision ownership: - Meet and exceed established service levels for support - Maintain operation, monitoring, and integrity of production, test, and development systems to meet established standards - Coordinate and escalate issues to support teams and third-party vendors...

**ROLE PURPOSE**: - Network Consultant - Customer facing technical service desk, graduate engineer (BE / BTech) or have the knowledge through courses, with adequate knowledge of networking (cisco certified - preferred)- Provide technical service desk support to Premium service customers with complex solutions and complex SLA requirements in a 24/7 shift...

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more...

**Why join us** **The Opportunity**: **Role Context;** - Excellent communication skills - Written & Verbal (English/Arabic). - Attention to detail - Proven track record of strong focus towards high levels of Quality and Customer Service - Ability to multi-task, depending on the criticality of the tasks. - Self-motivated and should be able to work under...

**Why join us** **The Opportunity**: **Role Context**: - Excellent communication skills - Written & Verbal (French/English/Arabic). - Attention to detail - Proven track record of strong focus towards high levels of Quality and Customer Service - Ability to multi-task, depending on the criticality of the tasks. - Self-motivated and should be able to work...

**Why join us** **The Opportunity**: **Role Context**: - Excellent communication skills - Written & Verbal (English/Arabic). - Attention to detail - Proven track record of strong focus towards high levels of Quality and Customer Service - Ability to multi-task, depending on the criticality of the tasks. - Self-motivated and should be able to work under...