Delivery Excellence Analyst vois

**Role Purpose**: - Drive decisions for operational activities and set strategic goals - Lead VOIS Care operations for diversified markets, service lines and segments (Germany, Ireland, Italy, Spain and CIOT, through multi-channel (Back Office, Web-Chat, Voice & Converged) for any given market. - Account manager and single interface with partners, owning...

**Role purpose**: The Vodafone UK D&IT Delivery team has undergone a period of rapid change, necessitating the need for an experienced PMO Analyst. You’ll be joining a dynamic functional model partnering with a portfolio to maintain standards and share best practice. In this role, you will collaborate with Technology Delivery teams and Senior Management to...

**Role Purpose**: The Customer Demand & Transformation Chapter within the VBTS organisation focuses primarily on driving continuous improvement of operational processes, tools and team effectiveness activities supporting the transition to more agile ways of working and improving the overall efficiency of the VBTS organisation. In addition, the team works on...

**Role purpose**: The Vodafone UK D&IT Delivery team has undergone a period of rapid change, necessitating the need for an experienced PMO Analyst. You’ll be joining a dynamic functional model partnering with a portfolio to maintain standards and share best practice. In this role, you will collaborate with Technology Delivery teams and Senior Management to...

**Role purpose**: **Key accountabilities and decision ownership**: - Create engaging learning activities and compelling course content that enhances retention and transfer - Create story boards - Conduct instructional design researches and analysis to ensure latest adoption of models and theories - Create supporting material - Design to include,...

We are looking for a delivery manager. The delivery manager is responsible for making sure that services are being seamlessly delivered to the clients. He will be in charge of a variety of tasks, such as leading the team,training and recruting new staff, monitoring progress, and managing budgets. Job responsibilities: - Maintaining high performance levels...

**Role purpose**: This role is part of the centralised IT team in Vodafone Shared Services. The Data NW & Voice Sr. Team lead owns, supports and manages VSS Network & Voice connectivity domains for the entire VOIS EG organisation, The role is responsible to ensure scalability, sustainability, consistency in VOIS wide Network and compliancy to Vodafone Group...

**Role purpose**: To support growth areas in VOIS it requires a highly capable and experienced Scrum Master. This role will be responsible for facilitating an end-to-end agile culture within the delivery in (System Engineering & Automation. You will manage, execute agile process & take full accountability for bringing agility to your project delivery. You...

**Role purpose**: - Evaluates efficiency and improvement opportunities across all services - Supports secure Go Live and KPI definition of new services - Quality assurance/ technical representative in OIT forums (e.g. Hot Topics, ORM & INFRA Steerco) - Business reporting optimization (utilising VOIS developers) - ICMS & asset management >> Technical...

**Role Purpose**: Responsible for Vodafone Global Enterprise operational reporting and analysis. Workforce analysts perform various functions, including overseeing all aspects of workforce optimization such as planning, creating, and communicating forecasts and schedules with the goal of enabling a hassle-free and continuous work flow project for the...

The Delivery and Investment Planning Team play a pivotal role in driving the right investment for our product delivery to achieve the greatest value for Vodafone. We work closely with a wide variety of stakeholders, collaborating with Portfolio Clusters, Technology, Lean Portfolio Management (LPM) and Finance to establish a cadence and culture around best...

Gather, validate, and document business requirements. - Define project scope and objectives in collaboration. - Create comprehensive Business Requirement Documents (BRD) and Software Requirement Specifications (SRS). - Develop User Stories and User Manuals to effectively communicate requirements to the clients. - Utilize UML diagrams to visually represent...

**Required Language** English **Employment Type** Full time **Contract Type** Permanent **Description** **JOB TITLE**: RTM Analyst **PURPOSE OF JOB** The mission of the Real Time Analyst is to monitor actual vs. plan delivery at queue & agent level to ensure that the correct number of agents are available at the right times to achieve the desired...

**Required Language** English **Employment Type** Full time **Contract Type** Permanent **Description** **JOB TITLE**: RTM Analyst **PURPOSE OF JOB** The mission of the Real Time Analyst is to monitor actual vs. plan delivery at queue & agent level to ensure that the correct number of agents are available at the right times to achieve the desired...

**Immediate hrirng !** We are looking for an innovative **Pricing Analyst** to increase our business's competitiveness and profitability. In this role, you will be analyzing competitor pricing, preparing market share and revenue forecasts, and comparing the outcomes of different pricing strategies. You should possess sound knowledge of quantitative and...

About the opportunity - Aim to constantly improve people operations service delivery with excellent customer service by identifying challenges and recommending opportunities for improvements, constantly thinking outside of the box in terms of solutions. - Trusted Business Partner to the executive team. Coach and support local leadership team in identifying...

About the opportunity - Aim to constantly improve people operations service delivery with excellent customer service by identifying challenges and recommending opportunities for improvements, constantly thinking outside of the box in terms of solutions. - Trusted Business Partner to the executive team. Coach and support local leadership team...

**Role purpose**: To support Vodafone’s key strategic growth areas in Testing Function which requires a highly capable and passionate resources for specialized domains as Digital, IoT and Cloud Transformation. Senior Test Engineer will be required to review testing strategy, build test plan, Test Cases and support Testing activities. Senior Test Lead will...

**Overview** **What You Will Be Doing**: - As a Transition Management Analyst, you will collaborate with the migration leader to strategize and implement one or more migration- projects. Your primary responsibility will be to ensure the successful migration of roles into our Global Business Services (GBS).- You will work closely with the team to facilitate...

The Financial analyst is responsible for tracking Azdan's financial performance against a plan, analyzing business performance and market conditions to create forecasts, and helping senior management make tactical and strategic decisions by providing periodic reports. Responsibilities for Financial Analyst - Provide analytical, forecasting, reporting, and...