Infrastructure Operations Architect vois

2 weeks ago


مصر, Egypt Vodafone Full time

**Role purpose**:

- Evaluates efficiency and improvement opportunities across all services
- Supports secure Go Live and KPI definition of new services
- Quality assurance/ technical representative in OIT forums (e.g. Hot Topics, ORM & INFRA Steerco)
- Business reporting optimization (utilising VOIS developers)
- ICMS & asset management >> Technical interface
- Part of the OIT INFRA Architecture team to ensure operational needs are considered
- Focus on defining service/business impact “operationally” for any Infrastructure service
- Support & facilitate level objective definition as Operations representative

**Key accountabilities and decision ownership**:

- Handling customer escalations and ensure proper handling to improve customer satisfaction and productivity
- Drive and follow-up service improvement plans through Operational Service Owners
- Manage services backend servers health
- Ensure to meet the Services availability and performance targets
- Adhere to processes and ensure that all ITIL best practices applied
- Follow-up on the daily health checks and operational excellence activities

**Core competencies, knowledge and experience**:

- IT services Operation & delivery
- Service Support and troubleshooting
- Professional Business communication
- Leadership & strategic analysis
- Willing to work according to the German calendar in terms of the week ends and the public holidays according to the shift schedule
- Be involved in an on-call schedule to provide 24/7 support if required
- Willing to travel outside Egypt if required

**Must have technical / professional qualifications**:

- Education:_
- BSC in Engineering or Computer Science
- Work Experience:_
- Knowledge in cloud service with all related technology ( VMware, ESXi, Vcenter, Vsphere, Server Hardware, Storage, RAID system, Azure & O365)
- Detailed technical knowledge related to Infrastructure Services and related technical components (Active Directory, DHCP, DNS, Windows Servers, print & File sharing ).
- Detailed technical knowledge relating to configuration management and automated deployment.
- Understanding and experience dealing with IT Security requirements and related policies.

movewithus #_VOIS



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