Remote Technical Support

2 days ago

مصر, Egypt IBM Full time

Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities

Assist with the, maintenance and documentation of all

facets of reliable, efficient, customer service..
- Provide assistance to all members in the use of our computer network,

workstations, and equipment.
- Assist with the communications and information

hardware and software, with primary responsibility for clients devices

systems, and their efficient integration.
- Provide helpdesk support, via phone, computer, and through our ticketing

system, for most issues related to desktop software, hardware and peripherals.
- Provide 24-hour support for hardware and services critical to operations.

Responsibilities and Duties
- Work within our ticketing system to create detailed work logs and technical

documentation.
- Use appropriate communication and documentation to inform team of important

issues and information which will help improve team performance. Inform and

coordinate with Operations and other computer users of procedures that would

interrupt, affect, or interfere with their work.

Required Technical and Professional Expertise
- Escalate issues to Tier 2 as needed, as well as set customer expectations for

follow-up (i.e., when to expect a follow-up contact and by whom).
- Participate in the on-call rotation as agreed by the Tier One Support team. When on

call, be prepared to always address technical issues.
- Maintain good working relationships with all cooperative workers.
- Treat co-workers and members with respect and courtesy.

**Qualifications**:

- Ability to handle and prioritize a lot of tasks each day.
- Ability to produce user and troubleshooting documentation that other people can

understand.

Preferred Technical and Professional Expertise

N/A

About Business UnitIBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

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