Remote Technical Support Engineer

2 weeks ago


مصر, Egypt IBM Full time

**Introduction**
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

**Your Role and Responsibilities**
- Providing hardware remote technical support, troubleshooting and log analysis for hardware installation, configuration for Lenovo x86 servers.
- Providing problem determination / problem source Identification. Review diagnostic information to assist in isolation of a problem cause.
- Providing technical support service delivery within established guidelines; demonstrating soft skills and technical skills that contribute to client satisfaction.
- Identifying hardware known defects and fixes to resolve problems.
- Engaging escalation team to assist in resolution after identifying suspected defects.
- Aiding with questions regarding product documentation related to the supported products.
Cross-departmental collaboration for seamless problem resolution.
- Demonstrating proficiency in the hardware platform supported by maintaining applicable technical certifications (business related).
- Supporting Canada customers, Canada time zone, Shift based.
**Required Technical and Professional Expertise**
- B.Sc. in Electronics/Communication/Computer Engineering - Computer science.
- Excellent communication and problem-solving skills
- Demonstrate excellent oral and written communication skills.
- 0 - 3 years of experience in Technical Support or similar fields
- **
Fluent in English is a must. Preferred French.**
- Expressing any certain aspect of the workplace to make it better “Self-motivated “.
- Handling off hours for business needs, whenever required.
**Preferred Technical and Professional Expertise**
None
**About Business Unit**

IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

Are you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities.

Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change - to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.

It's time to define your career.
**About IBM**

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
**Location Statement**

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.



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