IT Technical Support Engineer vois

2 days ago


مصر, Egypt Vodafone Full time

**Role purpose**:

- Maintain, operate and support all company desktops and laptops.
- Design, build and deploy windows images and software packages.
- Patching desktops and laptops to meet the security standards.
- Implement the latest technologies and methodologies.
- Maintain and support Queue system, Meeting rooms, printers and Video Conference units.
- Willing to work according to in terms of the week ends and the public holidays according to business needs.
- Be involved in an on-call schedule to provide 24/7 support if required.
- Willing to travel outside /inside Cairo if required.

**Technical Operation**:

- Handling day-to-day desktops and laptops technical operations.
- Adhere to processes of ITIL best practices applied.
- Handling the daily health checks and operational excellence activities.
- Accountable for handling all incidents & service requests with high quality within SLA.
- Clear notification, alignment and follow-up for any high impact issues.

**Projects Support**:
1. Successfully execute all project activities assigned on-time with high quality.
2. Ensure accurate and timely progress & status reporting.
3. Immediate escalation of issues that could affect project delivery.
4. Coordinate between various support teams to identify the root cause of a problem and find workaround or solution.

**Key accountabilities**:

- Properly adhere to desktop service level agreements.
- Achieve KPIs & SLA compliance.
- Provide Vodafone staff with up to date desktop tools to enable them to accomplish their work better and reflect company image.
- Skill Set Development and Research.
- Team work, Appearance, and Professional attitude.

**Core competencies, knowledge and experience**:

- IT services Operation & delivery (ITIL based).
- Service Support and troubleshooting.
- Professional Business communication.

**Must have technical / professional qualifications**:

- Education:_
- BSC in Engineering or Computer Science
- Work Experience:_

1. +5 years of experience in IT Support.
2. Detailed technical knowledge relating to configuration management and automated deployments.
3. Experience in Microsoft environment with Windows10 Enterprise, Office 2016, Internet Explorer and Edge.
4. Experience in Windows Server and Active Directory platforms.
5. Ability to provide technical support on both software and hardware including but not limited to PCs, printers, and mobile computing devices.
6. Ability to support remote access via Citrix and other RAS technologies
- Knowledge of technology._
- Technical skills (ITIL,CCNA,MCITP,MCSE).
- Hands-on experience with Microsoft Windows server administration tasks.
- Hands-on experience with Microsoft Windows Client OS (Win 10).
- Experience with Microsoft Active Directory, LDAP, DHCP and DNS.

movewithus #_VOIS



  • مصر, Egypt Vodafone Full time

    **Description**: Role purpose: NSE _VOIS is an internal organisation that acts as an internal service provider to the local markets or group functions (referred as “customer” going forward). Business Support Senior Specialist acts as the POC (point of contact) for the internal business customer and NSE VOIS Management, performing both - a role of NSE...


  • مصر, Egypt Vodafone Full time

    **Role Purpose**: Role purpose: To be a member of a team coordinated and supervised by Team Leader and managed by the Radio Planning Manager. **Key Accountabilities**: Key accountabilities and decision ownership: Get acquainted with and contribute to the different aspects of radio planning and testing activities. Maintain the quality figures in the whole...


  • مصر, Egypt Vodafone Full time

    **Role purpose**: To support Vodafone’s key strategic growth areas in Testing Function which requires a highly capable and passionate resources for specialized domains as Digital, IoT and Cloud Transformation. Senior Test Engineer will be required to review testing strategy, build test plan, Test Cases and support Testing activities. Senior Test Lead will...


  • مصر, Egypt Vodafone Full time

    **Role Purpose**: To support Vodafone’s key strategic growth areas in Testing Function which requires a highly capable and passionate resources for specialized domains as Digital, IoT and Cloud Transformation. Senior Test Engineer will be required to review testing strategy, build test plan, Test Cases and support Testing activities. Senior Test Lead will...


  • مصر, Egypt OTO Full time

    Present in MENA countries, OTO is a multi-language, All-in-one Shipping Management Software that helps Ecommerce Stores and Omnichannel brands to ship their e-commerce orders seamlessly with 100+ shipping companies locally and internationally. Our customers are looking for the best way to deal with shipping and OTO provides the easiest one. We are in the...

  • IT Data Network

    3 weeks ago


    مصر, Egypt Vodafone Full time

    **Role purpose**: This role is part of the centralised IT team in Vodafone Shared Services. The Data NW & Voice Sr. Team lead owns, supports and manages VSS Network & Voice connectivity domains for the entire VOIS EG organisation, The role is responsible to ensure scalability, sustainability, consistency in VOIS wide Network and compliancy to Vodafone Group...


  • مصر, Egypt Microsoft Full time

    With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...

  • Senior Test Engineer

    3 weeks ago


    مصر, Egypt Vodafone Full time

    **Role purpose**: To support Vodafone’s key strategic growth areas in Testing Function which requires a highly capable and passionate resources for specialized domains as Digital, IoT and Cloud Transformation. Senior Test Engineer will be required to review testing strategy, build test plan, Test Cases and support Testing activities. Senior Test Lead will...


  • مصر, Egypt Schindler Full time

    **Location: Cairo, New Cairo, Egypt** **Requisition ID: 65071** **Schindler stands for mobility. Mobility needs experts.** **Join our team in Cairo.**: Founded in Switzerland in 1874, the Schindler Group is a leading global provider of elevators, escalators, and related services. Schindler mobility solutions move one billion people every day all over the...


  • مصر, Egypt Vodafone Full time

    **Role purpose**: To support Vodafone’s key strategic growth areas in Testing Function which requires a highly capable and passionate resources for specialized domains as Digital, IoT and Cloud Transformation. Senior Test Engineer will be required to review testing strategy, build test plan, Test Cases and support Testing activities. Senior Test Lead will...


  • مصر, Egypt Atlas Copco Equipment Egypt S.A.E. Full time

    **Passionate people create exceptional things** Did you know that the solutions we develop are a key part of most industries? Electronics, medical research, renewable energy, food production, infrastructure and many more. We´re everywhere! Working with us means working with the latest technologies and groundbreaking, sustainable innovations. With our...


  • مصر, Egypt Microsoft Full time

    As a Technical Support Engineer in the Modern Work (MW) team, you will deliver world-class support for our global customers on their digital transformation journey. You will provide valuable support solutions on a wide range of technologies, specifically Exchange, Exchange Transport, Windows Servers and Client Access, that elevate our customers’ trust in...


  • مصر, Egypt AW Holding Full time

    **Responsibilities**: - Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. - ERP knowledge is preferable - Good knowledge Active Directory Domain Environment, and Virtualization technologies. - Respond to queries either in person or over the phone. - Give a support to VOIP, and ERP...


  • مصر, Egypt Vodafone Full time

    **Role purpose**: - Evaluates efficiency and improvement opportunities across all services - Supports secure Go Live and KPI definition of new services - Quality assurance/ technical representative in OIT forums (e.g. Hot Topics, ORM & INFRA Steerco) - Business reporting optimization (utilising VOIS developers) - ICMS & asset management >> Technical...


  • مصر, Egypt Orange Business Full time

    **About the role**: - Provide technical point of contact for customers’ incidents. - Owns the resolution responsibility of the reported customer incidents either solely or with the help/intervention of other teams. - Diagnose fault-related incidents by effectively utilizing software diagnostics and other network/product utility programs. - Document all...


  • مصر, Egypt Orange Business Services Full time

    1. To provide a professional first technical point of contact for the customer. 2. Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs. 3. Provide updates as needed to the customer in order to meet performance objectives. 4. To ensure cases are allocated to the most appropriate ‘next step’...


  • مصر, Egypt Dell Technologies Full time

    Technical Support Engineer 1 (RPS Team) Join us as a Technical Support Engineer on our Product Services team in Cairo, Egypt to do the best work of your career and make a profound social impact. What you’ll achieve As a Technical Support Engineer, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers...


  • مصر, Egypt Fivos Full time

    Fivos is the industry’s only provider of comprehensive data solutions for specialty providers, medical registries and device manufacturers. By taking a holistic approach to data capture, insights and action, we help drive innovation, improve outcomes and lower costs for unique clinical workflows. Vascular, cardiovascular, women’s health and other...

  • Support Engineer

    3 weeks ago


    مصر, Egypt Vodafone Full time

    **Role purpose**: 24/7 Web Factory Support Engineer is responsible for providing IT Technical support for Vodafone Germany 1st line team responsible for resolving technical issues or escalating them to Partners or 2nd line regarding different enterprise and consumer services some of them related web Application dealing in German and English. **Key...


  • مصر, Egypt Orange Business Services Full time

    **Role Purpose**:knowledge retention (technical and customer) and enhancement in the team - Act as the point of reference and mentor for the team - Share experience and knowledge within the team - Provide day-to-day guidance and coaching - Guide the newcomers through their induction phase - Technical knowledge and overall skills enhancement - Create,...