Technical Support Engineer

5 months ago


مصر, Egypt AW Holding Full time

**Responsibilities**:

- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- ERP knowledge is preferable
- Good knowledge Active Directory Domain Environment, and Virtualization technologies.
- Respond to queries either in person or over the phone.
- Give a support to VOIP, and ERP system users.
- Troubleshoot LAN “VLAN - Inter VLAN routing “.
- Troubleshoot firewall, and VPN connection issues.
- Write training manuals, and train users of IT related systems.
- Maintain daily performance of IT systems.
- Walk through problem-solving process, and run diagnostic programs to resolve problems.
- Run reports to determine malfunctions that continue to occur.

**Job Requirements**:

- Experience Needed: 4 To 5 Years
- Gender: Male
- Bachelor's degree in Electrical/telecommunications/computer engineering or equivalent.
- Proven experience as a system and network administration.
- **CCNA, MCSA, Virtualization technology “VMWare vSphere” Certificates is a Must**:

- Good understanding for firewall concepts, and VPN connection.
- Amazon Cloud Services is preferred.
- Good understanding of computer systems, mobile devices and other tech products.
- Strong troubleshooting and problem-solving skills.
- Knowledge of the Windows/Linux operating systems and a solid understanding of networking concepts.
- Experience with load balancing technologies.
- Strong experience in the implementation, configuration, maintenance, and support of a cloud network, as well as various other cloud services.
- Understanding of routing protocols to help facilitate troubleshooting and remediation of networking issues
- Excellent troubleshooting skills
- Strong experience in building scalable, fault-tolerant software or automation of large-scale systems.
- Deep hands-on technical expertise in building complex distributed systems, designing large scale networks



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