Technical Support Engineer

5 months ago

مصر, Egypt Uqudo Full time

**Title**: Technical Support Engineer

**Function**:Technology

**Location**: Remote

**Job Type**: Permanent/Full time

**Company Overview**:
In a world increasingly reliant on digital interactions, trust is the foundation upon which meaningful business relationships are built. As online transactions continue to surge at an unprecedented pace, Uqudo stands at the forefront of this transformation. Our mission is ambitious yet unequivocal: to infuse trust into every digital transaction, not only across the Middle East and Africa but also on a global scale.

With a presence in over 70 countries, spanning more than 10 diverse industries and catering to hundreds of unique use cases, Uqudo is the undisputed leader in Identity services within the MEA region.

At Uqudo, we are committed to driving innovation and delivering excellence through cutting-edge solutions, including KYC, Digital Onboarding, KYB, Screening, Biometric Authentication, and a host of other groundbreaking products. What sets us apart is our team's 20+ years of Identity expertise, our feature-rich platform, and our unwavering dedication to empowering businesses to navigate the complexities of identity management with confidence and ease.

Uqudo is backed by leading venture capital partners in the Middle East who have a proven track record of supporting the region's most innovative and successful businesses. We firmly believe in attracting the brightest minds and fostering an environment where they can thrive. If you have a passion for technology, a thirst for growth opportunities, and a desire to contribute to a high-performance team, Uqudo is the place to realize your aspirations.

**Role Overview**:
As a Technical Support Engineer, you will play a crucial role in helping our customers integrate Uqudo's technology effectively. You will be the primary point of contact for technical inquiries and work closely with both customers and our engineering team to resolve complex issues. This position is ideal for individuals looking to grow into a software engineering role, providing a unique opportunity to develop hands-on technical skills and advance within the tech industry.

**Key Responsibilities**:

- Provide expert assistance to customers during the integration of Uqudo’s mobile, web SDKs and APIs.
- Serve as the main contact for customers' technical inquiries, ensuring high levels of customer satisfaction.
- Collaborate with Uqudo’s engineering team to identify, troubleshoot and resolve issues.
- Utilise tools like Postman to demonstrate API calls and assist customers with API integration.
- Work with the engineering team to publish content in the developer documentation as well as other channels to help educate customers on the technical integration topics
- Document customer interactions and technical solutions to improve our support database.
- Stay updated with the latest updates and features in our products to provide accurate information to customers.

**Key Requirements**:

- Minimum 2 years of experience in technical support or a related technical role.
- Strong understanding of mobile and web development environments.
- Proficient in using API tools like Postman for executing and debugging API calls.
- Excellent problem-solving skills and the ability to work under pressure.
- Strong communication and interpersonal skills to effectively interact with diverse teams and customers.
- A proactive approach and a keen interest in learning new technologies.
- Experience with cloud platforms and understanding of cloud architecture.

Join us at Uqudo and be part of a dynamic team driving innovation in the identity verification space. Together, we'll shape the future of trust and security for businesses worldwide.

**Job Types**: Full-time, Permanent

Pay: E£100,000.00 - E£150,000.00 per month

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