Technical Support Engineer

6 months ago

مصر, Egypt Uqudo Full time

**Title**: Technical Support Engineer

**Function**:Technology

**Location**: Remote

**Job Type**: Permanent/Full time

**Company Overview**:
In a world increasingly reliant on digital interactions, trust is the foundation upon which meaningful business relationships are built. As online transactions continue to surge at an unprecedented pace, Uqudo stands at the forefront of this transformation. Our mission is ambitious yet unequivocal: to infuse trust into every digital transaction, not only across the Middle East and Africa but also on a global scale.

With a presence in over 70 countries, spanning more than 10 diverse industries and catering to hundreds of unique use cases, Uqudo is the undisputed leader in Identity services within the MEA region.

At Uqudo, we are committed to driving innovation and delivering excellence through cutting-edge solutions, including KYC, Digital Onboarding, KYB, Screening, Biometric Authentication, and a host of other groundbreaking products. What sets us apart is our team's 20+ years of Identity expertise, our feature-rich platform, and our unwavering dedication to empowering businesses to navigate the complexities of identity management with confidence and ease.

Uqudo is backed by leading venture capital partners in the Middle East who have a proven track record of supporting the region's most innovative and successful businesses. We firmly believe in attracting the brightest minds and fostering an environment where they can thrive. If you have a passion for technology, a thirst for growth opportunities, and a desire to contribute to a high-performance team, Uqudo is the place to realize your aspirations.

**Role Overview**:
As a Technical Support Engineer, you will play a crucial role in helping our customers integrate Uqudo's technology effectively. You will be the primary point of contact for technical inquiries and work closely with both customers and our engineering team to resolve complex issues. This position is ideal for individuals looking to grow into a software engineering role, providing a unique opportunity to develop hands-on technical skills and advance within the tech industry.

**Key Responsibilities**:

- Provide expert assistance to customers during the integration of Uqudo’s mobile, web SDKs and APIs.
- Serve as the main contact for customers' technical inquiries, ensuring high levels of customer satisfaction.
- Collaborate with Uqudo’s engineering team to identify, troubleshoot and resolve issues.
- Utilise tools like Postman to demonstrate API calls and assist customers with API integration.
- Work with the engineering team to publish content in the developer documentation as well as other channels to help educate customers on the technical integration topics
- Document customer interactions and technical solutions to improve our support database.
- Stay updated with the latest updates and features in our products to provide accurate information to customers.

**Key Requirements**:

- Minimum 2 years of experience in technical support or a related technical role.
- Strong understanding of mobile and web development environments.
- Proficient in using API tools like Postman for executing and debugging API calls.
- Excellent problem-solving skills and the ability to work under pressure.
- Strong communication and interpersonal skills to effectively interact with diverse teams and customers.
- A proactive approach and a keen interest in learning new technologies.
- Experience with cloud platforms and understanding of cloud architecture.

Join us at Uqudo and be part of a dynamic team driving innovation in the identity verification space. Together, we'll shape the future of trust and security for businesses worldwide.

**Job Types**: Full-time, Permanent

Pay: E£100,000.00 - E£150,000.00 per month

  • Technical Support Engineer

    6 months ago

    مصر, Egypt Rabie Al-Takyeef Factory Full time

    **Mechanical Engineer - Technical Support (Alexandria or Cairo)** We are a ducting-system-manufacturing company seeking a highly motivated and results-oriented **Mechanical Engineer** to join our growing team in **Alexandria or Cairo, Egypt**. In this role, you will provide technical support to our customers, design customized products, submit various...

  • Software Technical Support Engineer

    6 months ago

    مصر, Egypt BlackStone eIT Full time

    BlackStone eIT is a reputable and innovative software company, and we are currently seeking a talented and enthusiastic Software Technical Support Engineer to join our team. As a Software Technical Support Engineer, you will be responsible for providing technical support to our clients and ensuring their satisfaction with our software...

  • Technical Support Engineer

    6 months ago

    مصر, Egypt Webhelp Full time

    **Customer Service/Support** **Location** - Cairo, Egypt*** Job Title: Technical Support Engineer - Premier (Attaching CVs is a MUST) **Job Description**: The Advisor II, Technical Support responds to basic to complex inquiries of a technical nature including hardware/software, or other designated client products. This position assists external/internal...

  • Technical Support Engineer

    6 months ago

    مصر, Egypt Microsoft Full time

    With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...

  • Technical Support Engineer

    6 months ago

    مصر, Egypt Microsoft Full time

    With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...

  • Technical Support Engineer

    6 months ago

    مصر, Egypt Microsoft Full time

    With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...

  • Technical Support Engineer

    6 months ago

    مصر, Egypt FlairsTech Full time

    Details Required Experience 4 Department R&D Career Level Position Location maadi **Skills**: - Networks troubleshooting Technical Support customer service Excellent English Requirements and responsibilities Skills required: Linux Docker Databases skills Working on monitoring Ccna N+ Support engineer JD: Implementation and support engineer will own end...

  • Technical Support Engineering

    6 months ago

    مصر, Egypt Microsoft Full time

    With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...

  • Software Technical Support Engineer

    8 months ago

    مصر, Egypt BlackStone eIT Full time

    BlackStone eIT, a leading computer software company, is seeking a skilled and dedicated Software Technical Support Engineer to join our dynamic team. As a Software Technical Support Engineer, you will play a crucial role in providing technical support and assistance to our clients. Your excellent problem-solving skills and strong technical knowledge will be...

  • Technical Support Engineer

    6 months ago

    مصر, Egypt Spectro Systems Full time

    Responsible for following projects Installation and POC with our partners. - Ensures the regular & proper verification, performance, implementation for already exist and new projects. - Conduct training sessions for partners/clients on newly installed hardware products. - Validates system functionality by executing the operational checklist in order to...

  • Technical Support Engineer

    6 months ago

    مصر, Egypt Microsoft Full time

    With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...

  • Technical Support Engineer

    6 months ago

    مصر, Egypt 7keema Full time

    Immediate hiring 7keema is looking for a Technical Support Engineer. **Responsibilities and Duties** Administrate and maintain call center system. Administrate Active Directory. Maintain Internet ADSL and Leased Lines with ISP and Telecom Egypt. Support end users (hardware, software, operating systems, printers, etc.) Troubleshoot systems and...

  • Technical Support Engineer

    6 months ago

    مصر, Egypt AW Holding Full time

    **Responsibilities**: - Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. - ERP knowledge is preferable - Good knowledge Active Directory Domain Environment, and Virtualization technologies. - Respond to queries either in person or over the phone. - Give a support to VOIP, and ERP...

  • Technical Support Engineer Exchange

    6 months ago

    مصر, Egypt Microsoft Full time

    As a Technical Support Engineer in the Modern Work (MW) team, you will deliver world-class support for our global customers on their digital transformation journey. You will provide valuable support solutions on a wide range of technologies, specifically Exchange, Exchange Transport, Windows Servers and Client Access, that elevate our customers’ trust in...

  • Software Technical Support Engineer

    6 months ago

    مصر, Egypt Instabug Full time

    **Job Purpose** Responsible for providing support to Instabug’s growing number of customers across different segments, industries and regions. Also having a comprehensive understanding of all Instabug’s products to be able to solve problems and translate technical concepts to our clientbase. The SSE is responsible for delivering an excellent customer...

  • Senior Technical Support Engineer

    6 months ago

    مصر, Egypt VMware Full time

    **Technical Support Engineer** **Location: Cairo Egypt** **The Elevator Pitch: Why will you enjoy this new opportunity?** VMware is the global leader in virtualization and cloud infrastructure solutions that enables businesses to thrive in the Cloud Era. Our Global Support organization brings together an extraordinary and diverse group of people that...

  • Technical Support

    6 months ago

    مصر, Egypt DXC Technology Full time

    **Job brief**: To be qualified for this role, you should hold a degree in a relevant field, like Computer Science, IT or Software Engineering. Microsoft, Cisco, Linux or similar certification is a plus. If you’re naturally a helper, enjoy assisting people with computer issues and are able to explain technical details simply, we’d like to meet...

  • Technical Support Engineer

    6 months ago

    مصر, Egypt Orange Full time

    **votre rôle**: Provide a professional first technical point of contact for the customer Diagnose fault-related cases by effectively utilising software diagnostics and other network/product utility programs. Provide updates as needed to the customer in order to meet performance objectives. Ensure cases are allocated to the most appropriate ‘next step’...

  • Desktop Support Engineer

    6 months ago

    مصر, Egypt Informa Global Support Full time

    Company Description At Informa Global Support, we’re about connecting businesses and professionals with knowledge. From cutting-edge research to specialist digital demand, our reach is extensive. We’re the power behind a range of fantastic brands such as FAN EXPO, Omdia, World of Concrete and many more. Through cutting edge research we’re here to...

  • Technical Support Engineer

    6 months ago

    مصر, Egypt Microsoft Full time

    With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...